Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
View Dealership
Write a review

Mercedes-Benz of Portland - Service Center

Portland, OR

4.1
1,521 Reviews
Call Service Center (971) 340-4573

1,521 Reviews of Mercedes-Benz of Portland - Service Center

Sort by
October 03, 2021

Prompt, courteous staff. Took my car in for annual service. Very thorough review of vehicle. More

by PMKISLING
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christopher Cain
Report | Print
Nov 04, 2021 -

Mercedes-Benz of Portland responded

Hello, our team is pleased to know you had a prompt and thorough service appointment and we would like to thank you for this kind review! Please don't hesitate to reach out for any future needs, we are happy to help!

October 03, 2021

Chris in service was courteous, professional and took care of me. Very pleased with the service More

by 207SATURMINO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mo Abujamous, Christopher Cain
Report | Print
Nov 04, 2021 -

Mercedes-Benz of Portland responded

Hello, thank you for this great review. We are pleased to know Chris provided you with courteous and professional service and we hope to have you back at Mercedes-Benz of Portland for any future needs.

October 01, 2021

Staffs are Very friendly and helpful!I throughly enjoyed Staffs are Very friendly and helpful! I throughly enjoyed my visit and will recommend highly. More

by SEINRIVER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christopher Cain
Report | Print
Nov 04, 2021 -

Mercedes-Benz of Portland responded

Hello, we are pleased to know our team provided you with a friendly and helpful experience here at Mercedes-Benz of Portland and we would like to thank you for this great response!

September 30, 2021

Friendly and attentive. Timely on having the service performed.Easy to make an appointment and was quick To be able to get in for service More

by BONNIEANDGUS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Tower
Report | Print
September 29, 2021

Service was great! It was easy to get an appointment and very friendly service people. More

by GILESBB
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Aaron Avanzado
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
September 29, 2021

I like how you all are so kind to this old lady ... wish it was cheaper to have car care but really like my SUV . Thank you so much More

by ELLENIS29
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Fish
Report | Print
September 28, 2021

Service technician was very friendly and efficient, service was performed very quickly. Was very satisfied More

by BELL1173
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Tower
Report | Print
September 23, 2021

Bait-and-switch pricing. Also disconnected dashcam and didn't tell me. I took my business elsewhere. Shysters! More

by asdfg
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Rod Soprito
Report | Print
Sep 30, 2021 -

Mercedes-Benz of Portland responded

Good morning, After investigating your concerns, we found that your vehicle was scheduled for an intermittent transmission concern. The notes indicate that you originally took your vehicle to a non-Mercedes-Benz authorized dealer and wanted a second opinion on their diagnosis. You were quoted a diagnostic fee by our team and approved the diagnostic work. Our technician perform a road test of the vehicle and electronic testing of the transmission systems. You were provided an estimate for replacing the transmission by our service advisor where no change in pricing of the estimate occurred. After the estimate was provided, you declined the replacement of the transmission. In regards dash cam, dash cams cause battery draws which can interfere with diagnosing the vehicle properly. These must be disconnected in order diagnose the vehicle properly. If you have any further questions, feel free to contact us directly at 503-273-8035

Sep 30, 2021 -

asdfg responded

As you can see, the response from Mercedes-Benz of Portland fails to address the reported problem of bait-and-switch pricing. The problem was that after I was on the hook for the diagnostic fee, their price on the transmission change went up by several hundred dollars. I had the transmission replaced at Mercedes-Benz of Yakima instead, where the price was lower and the people were honest and reasonable. Well worth the drive to Yakima to avoid the xxxxxxxx at Mercedes-Benz of Portland.

September 22, 2021

My service rep was very pleasant and thorough. Wait time was adequate. People were friendly More

by PATTYHURKA58
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rob
Report | Print
September 21, 2021

Great customer service. Major work done so a loaner, a nice 300 SUV, was provided for the two days the car was in for servicing. Rack and pinion steering and steering fluid reservoir and steering fluid r More

by jcm7399
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service Department
Report | Print
1
...
126
127
128
...
153