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Mercedes-Benz of Portland - Service Center
Portland, OR
1,522 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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1,522 Reviews of Mercedes-Benz of Portland - Service Center
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August 24, 2021
Setting up the appt was great, but I had to call numerous times to follow up on the status. Found out the service advisor was on vacation. I was told another advisor would call to give me status, however times to follow up on the status. Found out the service advisor was on vacation. I was told another advisor would call to give me status, however no one called me back. More
by MONZONWONG
Verified CustomerEmployees Worked With
Christopher Cain
August 23, 2021
Overall, good place and good service . I will recommend this dealership for my family and my friends. Hopefully the next service will have a better experience. this dealership for my family and my friends. Hopefully the next service will have a better experience. More
by Nancy Liang
Employees Worked With
Mark Tower
August 21, 2021
I had my ML350 serviced at this dealership and they were fantastic! Mark Tower was the ultimate. Professional who quickly got me in and out. Great service team. fantastic! Mark Tower was the ultimate. Professional who quickly got me in and out. Great service team. More
by jplake11
Employees Worked With
Mark Tower
August 19, 2021
Very helpfull but it seemed rushed. Which i understand. Very friendly interactions.got the job done in a short window of time with no set date so it is much appreciated Very friendly interactions.got the job done in a short window of time with no set date so it is much appreciated More
by Fantinia360
August 19, 2021
Great customer service, loved the service we received! Have had them service our car for 3years, always helpful, always pleasant to work with. All service reps are knowledgeable. Have had them service our car for 3years, always helpful, always pleasant to work with. All service reps are knowledgeable. More
by EMILYK
Employees Worked With
Mark Tower
August 18, 2021
Going above and beyond. Tom is always friendly, approachable and takes time to listen and respond. These folks really went out of their way when I needed a loaner. approachable and takes time to listen and respond. These folks really went out of their way when I needed a loaner. More
by Nick Wylde
Employees Worked With
Thomas Maddux, Christopher Cain
August 18, 2021
The service is outstanding. On time, accuracy, and cleanliness are top notch. This is my service department of choice. They entire group is well above par cleanliness are top notch. This is my service department of choice. They entire group is well above par More
by ROBERT.AUGHENBAUGH
Employees Worked With
Arthur Dimalanta, Mark Tower
August 17, 2021
Everything went fast and efficiently except for I wish they would have told me I needed new wiper blades before I left the building. Maybe an oversight?? they would have told me I needed new wiper blades before I left the building. Maybe an oversight?? More
by SKCARTER628
Employees Worked With
Andreas Acevedo
August 15, 2021
I was in town from San Diego and AC went out. Paid $250 to recharge and add dye. Found out when I got back to San Diego that the compressor was out. This finding should have been identified at MB of Portla to recharge and add dye. Found out when I got back to San Diego that the compressor was out. This finding should have been identified at MB of Portland. It was a horrible trip back to San Diego with no AC. Dealer should have identified that the compressor was bad from the start without having to add dye and recharge system. Horrible experience and waste of money. More
by LOUISRUIZ
Employees Worked With
Andy Acevedo
