Mercedes-Benz of Portland - Service Center

Careful, thoughtful, easy servicing...again and again! This is my second vehicle that I have serviced at this dealership, spanning 11 years now. I can truly say that it just keeps getting better! My most r This is my second vehicle that I have serviced at this dealership, spanning 11 years now. I can truly say that it just keeps getting better! My most recent service, besides the usual maintenance was a replacement of a windshield. There was a small crack in the replacement, which my service advisor Chuck told me about immediately. I am so grateful they caught this before installing! It took nearly another week to get a new one, but I truly appreciated the careful, knowledgeable and thoughtful concern that was taken to insure not only a genuine factory replacement, but also a safe one for my family and myself! It is this attention to detail that I can count on with Chuck, and this dealership! More

Great service They were really kind, efficient, and helpful! They supplied me with a loaner car, while they quickly were able to fix all my services for the car. Re They were really kind, efficient, and helpful! They supplied me with a loaner car, while they quickly were able to fix all my services for the car. Really great experience! More

Always great to deal with Noel Everytime i have a dealings with Mercedes-Benz of Portland and the staff it is a great and positive experience. The Service Staff, particularly Noel P Everytime i have a dealings with Mercedes-Benz of Portland and the staff it is a great and positive experience. The Service Staff, particularly Noel Preston, makes everything so professional and makes you always feel so very important and looked after with my best interest at the heart of the service. Thank you all! More

No surprises. Everything went as expected. Always enjoy the complimentary car wash before leaving. My service manager, Noel Preston is always spot on and a pleasure Everything went as expected. Always enjoy the complimentary car wash before leaving. My service manager, Noel Preston is always spot on and a pleasure to deal with. More

Best Mercedes dealership in town Chuck is the best service representative! He is friendly helpful and always has a smile on his face. parts were needed to fix my car and Mercedes had Chuck is the best service representative! He is friendly helpful and always has a smile on his face. parts were needed to fix my car and Mercedes had them overnighted. Quick service and I was able to have a loaner at no charge! More

Always Excellent! Chuck Haga is a pleasure to deal with. good communication, would highly recommend him and Mercedes Benz of Portland. Car is always clean, pricing is r Chuck Haga is a pleasure to deal with. good communication, would highly recommend him and Mercedes Benz of Portland. Car is always clean, pricing is reasonable. More

Great customer service! They are always super caring and make sure things are done right! I had a flat tire on my smart car and I live a couple hours away so they were super They are always super caring and make sure things are done right! I had a flat tire on my smart car and I live a couple hours away so they were super fast about getting a new tire on and fixing the problem! More

outstanding service Since I have known chuck, He always treat me fair with kindness to keep me have a good relationship with your service department. He is one of the be Since I have known chuck, He always treat me fair with kindness to keep me have a good relationship with your service department. He is one of the best I knew regarding to Mercedes. I can trust him and he is a real professional. As a former Lithia person, I can tell you he has a great future in his field. More

Amazing! Noel is always friendly and helpful. I know with total confidence that he will take care of whatever I need for my vehicle, and his first priority is Noel is always friendly and helpful. I know with total confidence that he will take care of whatever I need for my vehicle, and his first priority is my happiness and satisfaction! I will always take my Mercedes to him. More

Excellent service always Have been taking my Smart cabriolet to the MB Center for regular maintenance for most of its life, ever since the original Smart in Beaverton closed i Have been taking my Smart cabriolet to the MB Center for regular maintenance for most of its life, ever since the original Smart in Beaverton closed in 2010 (or '11?). At this point, it has over 106K on it, so that's a fair few oil changes and tenX-thousand-mile tuneups. My Smart runs great, has never broken down, and my experience here has always been above and beyond. For example, this summer there was recall work to do, and I thought I needed an oil change so scheduled that at the same time. Noel checked the service history (as he always does before a service); turned out I didn't need the oil change, so he took it off the schedule before I arrived - and still offered me chocolate even though there was no charge for the recall work ;). For comparison, three years ago I moved to Corvallis and tried an oil change with the local German auto place; about 2 weeks later the engine light came on, first time ever, and that seemed not right, so I took the car back to MBC of PDX for diagnosis. Sure enough, a part that doesn't come loose by itself had been loosened. Noel handed me his card with the invoice for the diagnostic and 5-minute fix, and said if Horton's did not immediately repay me for it to call him directly and give them his card. They balked at first, but did repay me before I had to call him. Now I drive to Portland for service because I know that my car is being taken care of by ethical experts who know their stuff and care about their customers. Absolutely awesome people. More