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Mercedes-Benz of Portland - Service Center

Portland, OR

4.1
1,521 Reviews
Call Service Center (971) 340-4573

1,521 Reviews of Mercedes-Benz of Portland - Service Center

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November 21, 2023

I have always had our car serviced at this dealer. They do a good job! More

by WBROWN6105
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don’t temember
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Nov 22, 2023 -

Mercedes-Benz of Portland responded

Hi, Thank you for the review. We are glad your time with us was a great experience. We hope to see you again down the road.

November 20, 2023

So glad to have Mekonnen as my service advisor, he really makes sure things are done right. More

by NORA.DUFFY
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andy Acevedo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mekonnen Wossene
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Nov 21, 2023 -

Mercedes-Benz of Portland responded

Hello Nora, thank you for taking the time to share this kind shout-out of our team member, Mekonnen! We are pleased to read you are happy with the quality of service he provided both you and your vehicle. For any future maintenance needs, please continue to keep Mercedes-Benz of Portland in mind.

November 18, 2023

Service was great I was taken care in a timely matter. Will use Mercedes of for all my car needs More

by KENLEVIAS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aaron Avanzado
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andy Acevedo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mark Tower, Mekonnen Wossene
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Nov 20, 2023 -

Mercedes-Benz of Portland responded

We are glad to hear that your service experience at Mercedes-Benz of Portland was timely and that you will come back. Until next time, travel safe!

November 17, 2023

Very nice efficient and professional! Mark is incredibly knowledgeable, and very relaxed. Nice to work with. More

by alternatemcmurchie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Tower
Report | Print
Nov 20, 2023 -

Mercedes-Benz of Portland responded

Thank you for the positive feedback! We're glad to know that Mark and our team at Mercedes-Benz of Portland provided you with a great experience. If you need any further assistance with your car, please don't hesitate to reach out.

November 16, 2023

It’s great dealership right in downtown Portland Very convenient and easy and fast as well as very clean More

by APATEL_60
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan Power
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Nov 17, 2023 -

Mercedes-Benz of Portland responded

Thank you for sharing such kind compliments of our location and the cleanliness of our dealership. The Mercedes-Benz of Portland team is proud to provide our customers with such things. Until your next visit with us, safe travels!

November 16, 2023

My car was in the shop 3 times in one month still not fixed. Each time told something different. Quoted repair way more than other local Mercedes dealerships after said 30% discount. Does not put custome More

by rstoudamire
Service Price Transparency
Workmanship
Recommend Dealer
No
Employees Worked With
Brie
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Nov 20, 2023 -

Mercedes-Benz of Portland responded

I'm sorry to read about your experience, as It's important to us that our customers feel valued and receive efficient service. When possible, I'd like the opportunity to discuss this further with you - please reach out when you have a moment. Eric Trueblood - Service Manager - 503-228-8351

November 16, 2023

Fast and friendly service with a great waiting lounge stocked with goodies and coffee. Thank you! More

by FNORIEGA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cecilia!
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Nov 17, 2023 -

Mercedes-Benz of Portland responded

We are pleased to see you enjoyed our waiting area and the complimentary snacks during your service wait. Your patience is greatly appreciated by our team, and we hope to get the opportunity to serve you again soon.

November 10, 2023

MB/PDX is centrally located, convenient to us and very friendly. Service agent Mark Tower is very efficient and knowledgeable of the product, making MB/PDX a great choice for us. More

by RQUALMAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Tower
Report | Print
Nov 10, 2023 -

Mercedes-Benz of Portland responded

We're glad to know our location is convenient for you and that Mark provided efficient service during your visit at Mercedes-Benz of Portland. Thanks for choosing us and we hope to see you again later down the road.

November 10, 2023

They usually take good care of me. They are too far from my home. My visit in August suggests they are not perfect: there were communication gaps and the smart tech incorrectly diagno More

by GEARHART_BIO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cecelia
Report | Print
Nov 10, 2023 -

Mercedes-Benz of Portland responded

We appreciate your feedback and are glad to have been able to assist with the rear gate issue. We're always striving for perfection, so we'll take note of those communication gaps you mentioned. If you would like to discuss this further, we would like to learn more. Eric Trueblood - Service Manager - 503-228-8351

November 09, 2023

It was quick and easy to book through the car portal. Friendly service. I had an enjoyable experience. More

by Rahafeez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rosalynn Hallmark
Report | Print
Nov 10, 2023 -

Mercedes-Benz of Portland responded

Rahafeez, we're glad to know your experience at Mercedes-Benz of Portland was quick and enjoyable. Thanks for choosing us and we look forward to helping you again in the future!

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