Mercedes-Benz of Portland - Service Center

The online service scheduling was convenient and a big improvement in customer service. However, it remains impossible to get a return of a voice message from the service department. improvement in customer service. However, it remains impossible to get a return of a voice message from the service department. More

Great experience working with them I will be returning as a customer. Samuel was fantastic. a customer. Samuel was fantastic. More

The rep was rude and did not help me with the loaner at all! He described the vehicle but did not get up to direct me to the vehicle and there were several white sedans in the parking area all! He described the vehicle but did not get up to direct me to the vehicle and there were several white sedans in the parking area More

Best customer care! Friendly and technically strong staff! Highly recommended… do not even consider other dealers in Poetland Friendly and technically strong staff! Highly recommended… do not even consider other dealers in Poetland More

Good customer service in and out not to bad the staff were very helpful also. were very helpful also. More

Courteous and professional. I called Wilsonville Mercedes 7 times and was unable to get a service appointment or anyone to return my calls. Called Mercedes Benz of Portland, I s I called Wilsonville Mercedes 7 times and was unable to get a service appointment or anyone to return my calls. Called Mercedes Benz of Portland, I scheduled an appointment on the first call. Great experience. More

Having been a loyal client since 2001, my family and I have enjoyed the welcome, care ,expertise and professionalism of the Mercedes Benz of portland, I believe , as one of the general managers of another have enjoyed the welcome, care ,expertise and professionalism of the Mercedes Benz of portland, I believe , as one of the general managers of another auto dealerships expressed: Dr. Z delighted that you are happy with our service…. We bring you in and it is the service department that keeps the you in. I have been very disappointed at your service department. Among number of other reasons for my disappointments, please allow me to be candid and note unwelcoming and cold customer relations; clarity follow up of customer request and erroneous diagnosis and solution. It appears that there is no clear chain of command. The service advisor that I have worked with claims he is the manager yet another individual is presented as service manager and is confusing as to who is in charge. When customer does not agree with what this gentleman wishes to perform on your auto he abruptly hangs up the phone. Please forgive my negative report on your service department. It is obviously reflects negatively on your entire operation, compromising trust and satisfaction. Thank you Dr. Z More

Mekonnen Wossene was my Service Advisor. It’s this position that generates 50-75% of the clients’ satisfaction or dissatisfaction with their visit. This guy is fantastic! If you’ve got an an It’s this position that generates 50-75% of the clients’ satisfaction or dissatisfaction with their visit. This guy is fantastic! If you’ve got an angry client, reassign that client to Mekonnon, who will charm their socks off and calm them down! You’ve got a winner here. Don’t lose him! More

Very good experience . The rep was helpful and the job got done sooner than I expected The rep was helpful and the job got done sooner than I expected More

Visiting this dealership and service was terrific. Car was fine in time and on budget. Great experience Car was fine in time and on budget. Great experience More