Mercedes-Benz of Portland - Service Center

Regular appointment s are easy to make and my time at the dealership is very good. But when I have something unusual such as a windshield replacement needing to be ordered and scheduled, I seem to get the dealership is very good. But when I have something unusual such as a windshield replacement needing to be ordered and scheduled, I seem to get the run around and tend to get lost in the system. I have never been able to speak with service to date since the purchase of my car. I hope this round will be different and I get a call or email from service. More

Excellent except for the cost! Cecilia in the service department was very helpful getting me a loaner car while work was completed on my car and explaining the costs of this servic Cecilia in the service department was very helpful getting me a loaner car while work was completed on my car and explaining the costs of this service. Gentleman who helped me check out the next day was also helpful. More

Mekonnen was great. The service center was short staffed but he handled everything like a pro. Very friendly and made sure to keep me in the loop for when my car service The service center was short staffed but he handled everything like a pro. Very friendly and made sure to keep me in the loop for when my car service would be completed. The only negative was that they refused to honor a coupon that had been sent to me in the mail but the deadline was apparently the day before, which made me spend an extra $100 for my service that, had I known they were so stingy, I would have gone to a different dealer. More

TERRIBLE CUSTOMER SERVICE! I have been going here for 5 years and it had declined tremendously, lost me as a customer with the attitude and their disrespectful attitude with e I have been going here for 5 years and it had declined tremendously, lost me as a customer with the attitude and their disrespectful attitude with extremely over priced service! More

Excellent repair work. Worked hard to find out if stock part. Did other repair work while waiting for part. Worked with 3rd party warranty to cover some of the cost. Worked hard to find out if stock part. Did other repair work while waiting for part. Worked with 3rd party warranty to cover some of the cost. More

Nice people but very poor communication with the owner. Was told they would contact me to go over my concerns but never heard from them Was told they would contact me to go over my concerns but never heard from them More

Very old and out dated equipment used to fix new cars. They asked me to wait until they get the new equipment in sometime in the future. Why do they have a service department that cant fix a Mercedes. Ver They asked me to wait until they get the new equipment in sometime in the future. Why do they have a service department that cant fix a Mercedes. Very upset with the service More

They are very busy so you need to schedule well in advance to get an appointment advance to get an appointment More

I came in with a last minute/urgent request to get my tires replaced. These were custom tires which weren't available readily. The person that helped me was super friendly and was able to get me set up w tires replaced. These were custom tires which weren't available readily. The person that helped me was super friendly and was able to get me set up within a couple of hours. Thanks for helping me and keeping me on track for my road trip across pnw. :) More

This comment tells a lot: I live less than 10 min away from the MB dealership in Beaverton, but I am more than happy to drive all the way to MB of Portland to buy a car (I have bought 2 cars over that pas from the MB dealership in Beaverton, but I am more than happy to drive all the way to MB of Portland to buy a car (I have bought 2 cars over that past few months) or to service my cars! More