Mercedes-Benz of Portland - Service Center

Good timely service. The service was efficient. The people were courteous. They honored a discount coupon I had. The service was efficient. The people were courteous. They honored a discount coupon I had. More

Knew exactly what my needs were. Transparency and when ran a bit late he managed my expectations upfront and communicated so well Transparency and when ran a bit late he managed my expectations upfront and communicated so well More

Great job. Nice people. Nice follow through. Good communication. Good explanation of what was happening to our car and what was on the bill. Nice people. Nice follow through. Good communication. Good explanation of what was happening to our car and what was on the bill. More

You guys were willing to repair my Mercedes but I could not make it this morning so I’m sorry. As a result I’m considering buying a new Mercedes and trading it in. not make it this morning so I’m sorry. As a result I’m considering buying a new Mercedes and trading it in. More

I’m usually very pleased with my service but this time I have to say, I definitely did not get what I paid for. I’ve had my vehicle detailed at your location multiple times and it always comes back looking have to say, I definitely did not get what I paid for. I’ve had my vehicle detailed at your location multiple times and it always comes back looking brand new. This time, however, I noticed, not only did I pay more, but the quality of the detail was significantly less. There were areas that weren’t even cleaned, like a very noticeable spill on the front passenger seat, the inside windshield, and the front seat compartment to name a few. There were also multiple mix ups in communication when I texted about what service was being done to my vehicle, leaving me to wonder if I actually had the problems I was told I had. MBP has always left me impressed and satisfied but not this time. More

The service department looked to be very busy but they delivered my car on time and even provided a service car for me to use. delivered my car on time and even provided a service car for me to use. More

Mark was great! He got everything done as promised and on time! Mark is my favorite service advisor! He got everything done as promised and on time! Mark is my favorite service advisor! More

I am extremely disappointed with the car service I received on 5/22/2023. Despite having a scheduled appointment, I was made to wait for 4 hours, causing significant inconvenience. The lack of loaner received on 5/22/2023. Despite having a scheduled appointment, I was made to wait for 4 hours, causing significant inconvenience. The lack of loaner cars and minimal refreshments only added to my dissatisfaction. Additionally, I was given incorrect information about my tires, indicating a lack of attention to detail. I urge you to address these issues promptly. More

It was a wonderful first time experience thank you we will come back for sure! will come back for sure! More

Mercedes of portland is wonderful- They are kind, fair, professional. We drive all the way from Battleground WA to get service and buy because of the incredible professionalism and detail attention that we professional. We drive all the way from Battleground WA to get service and buy because of the incredible professionalism and detail attention that we haven’t ever experienced before- we are so appreciative- More