Mercedes-Benz of Portland - Service Center

I had the pleasure of working with Maya Moore, the service receptionist, and I couldn't be more impressed with her exceptional customer service. From the moment I contacted the office, Maya made the e service receptionist, and I couldn't be more impressed with her exceptional customer service. From the moment I contacted the office, Maya made the entire appointment scheduling process smooth and efficient. She was not only professional and courteous but also took the time to listen to my needs and offer helpful suggestions. Her attention to detail ensured that all my appointments were booked promptly, and I felt genuinely valued as a customer. It's clear that Maya is dedicated to providing an outstanding experience, and I truly appreciated her friendly, proactive approach. She's an asset to the team, and I look forward to working with her again in the future! More

I didn’t work with Jesus Soria so I didn’t rate him. Amanda Monroe contacted me and she was outstanding Amanda Monroe contacted me and she was outstanding More

Very challenging to contact for service. Constant turnover in the service reps, OUTRAGEOUS price for service. Example: new battery at MB=$576, exact same battery at Les Schwab including 8.5% Constant turnover in the service reps, OUTRAGEOUS price for service. Example: new battery at MB=$576, exact same battery at Les Schwab including 8.5% tax was only $301. My last few encounters for service have been miserable. More

As always the Mercedes-Benz of Portland service center has been a great experience. But this time it was a awesome surprize! I contacted my service adviser Maurice McQueen about the service done on my v has been a great experience. But this time it was a awesome surprize! I contacted my service adviser Maurice McQueen about the service done on my vehicle. He provided a video of the inspection performed. I could see the service technician being very thorough servicing my vehicle. In my opinion providing the video was above and beyond. I truly appreciated the video because they gave me direct insight of my vehicle servicing. Very well done Mercedes-Benz of Portland service center! More

My sunroof was open, not sure why sinceit was just getting an oil change. Everything else was excellent. getting an oil change. Everything else was excellent. More

Jesus provided excellent service during my recent service appointment. He was friendly, efficient, and kept me informed. appointment. He was friendly, efficient, and kept me informed. More

Amazing stuff Smart people Mercedes Benz is my dream car But I don’t have it car 😓 I bring Customer car But you say is an amazing job thank you guys 10,000 star 🌷🌷🌷 car But I don’t have it car 😓 I bring Customer car But you say is an amazing job thank you guys 10,000 star 🌷🌷🌷 More

Andy is the best at helping resolve and schedule needs every time. Always helpful with follow ups. every time. Always helpful with follow ups. More

Not a good experience. Not sure if the oil was even changed. Oil was really black when I checked it after service. I paid $800. I found a pocket knife under my hood. I mess Not sure if the oil was even changed. Oil was really black when I checked it after service. I paid $800. I found a pocket knife under my hood. I messaged Mercedes about it. No response. Last time I was here. I got charged for a new fuse box. But it was a used box they installed. Very sad for the prices they charge. I won’t be going back. Lost this customer. More

Scheduled appt online to replace tires on GLE, 2 weeks before appt. and requested to wait. Arrived and advisor indicated tires not in stock. Asked why I was not advised and response was we are very busy before appt. and requested to wait. Arrived and advisor indicated tires not in stock. Asked why I was not advised and response was we are very busy, no apologies, no customer service. More