Mercedes-Benz of Portland - Service Center

Andy is the best at helping resolve and schedule needs every time. Always helpful with follow ups. every time. Always helpful with follow ups. More

Not a good experience. Not sure if the oil was even changed. Oil was really black when I checked it after service. I paid $800. I found a pocket knife under my hood. I mess Not sure if the oil was even changed. Oil was really black when I checked it after service. I paid $800. I found a pocket knife under my hood. I messaged Mercedes about it. No response. Last time I was here. I got charged for a new fuse box. But it was a used box they installed. Very sad for the prices they charge. I won’t be going back. Lost this customer. More

Scheduled appt online to replace tires on GLE, 2 weeks before appt. and requested to wait. Arrived and advisor indicated tires not in stock. Asked why I was not advised and response was we are very busy before appt. and requested to wait. Arrived and advisor indicated tires not in stock. Asked why I was not advised and response was we are very busy, no apologies, no customer service. More

Brought in the vehicle for a 3 miner warranty repairs. 1 was completed. The other 2 they didn’t bother to repair. Took the vehicle straight to wilsonville Mercedes-Benz and they got it all fixed much soon 1 was completed. The other 2 they didn’t bother to repair. Took the vehicle straight to wilsonville Mercedes-Benz and they got it all fixed much sooner with customer service at a world of a difference! Not the best customer service here in Portland. They charge you for unnecessary items and fees under the table at the sales department. You request a legitimate receipt and they say you can only pay cash, zelle, “CASH APP” on a service they are required to provide by Mercedes-benz/DIAMLER. Seams like the wilsonville location is taking all their business, and they are probably having a hard time with lack of customers. Simply because of their low quality of customer service. More

Could not be more impressed with their excellent customer service and attention to detail. Andy is the best, always going above and beyond. I refuse to take my car anywhere else. service and attention to detail. Andy is the best, always going above and beyond. I refuse to take my car anywhere else. More

Failed to accurately reflect cars completion status in their monitoring systems. Would have not known it was done if I had not texted them for a status. Could have gotten my car back sooner if the system their monitoring systems. Would have not known it was done if I had not texted them for a status. Could have gotten my car back sooner if the system reflected the correct status. Also, Lyft gps is still taking me to wrong work location. It is a Lyft issue but since it is a ride provided by the dealer, the dealer needs to pressure Lyft to fix it. More

I hope to find an authorized Mercedes service center before my next service. I’m not likely to return after poor service two years in a row. before my next service. I’m not likely to return after poor service two years in a row. More

Thought he was very engaged and transparent in my vehicles service. Easy to work with. vehicles service. Easy to work with. More

Andy Acevedo lied to me that my new car been in an accident to my face. Most disrespectful service advisor ever. accident to my face. Most disrespectful service advisor ever. More

Great as always. I been a customer for past 20 years. The service been great every single time I been a customer for past 20 years. The service been great every single time More