Jesus Soria
Jesus Soria at Mercedes-Benz of Portland
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Jesus Soria

Service Advisor

Mercedes-Benz of Portland

1605 SW Naito Pkwy
Portland, OR 97201

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4.6
12 Reviews

Dealership Experience

9 yrs, 3 mos

Industry Experience

9 yrs, 3 mos

4.6

12 Reviews

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12 Reviews of Jesus Soria

August 30, 2023

Dealership Rating
Employee Rating

Samuel Kim was awesome with me. The entire staff was amazing. Loved my experience at portland Mercedes 1 More

by AVALONPEAR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Aug 31, 2023

Mercedes-Benz of Portland responded

We loved getting the opportunity to work with you as well! Thank you for taking the time to share these kind words for our team member, Samuel. We will be sure to share your feedback, and hope to get the opportunity to serve you again down the road.

July 11, 2023

Dealership Rating
Employee Rating

Courteous, you need to make schedule your appointment as soon as you get your coupon for 25% off. Otherwise it expires and at $ 922.00 it would have helped alot...especially since I need new car mats,and a More

by AM3BI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Juan Soria, Sean Popplewell , Cecilia

Jul 12, 2023

Mercedes-Benz of Portland responded

Thank you for choosing to bring your vehicle to our team here at Mercedes-Benz of Portland. While we are sorry to know the coupon you received had expired by the time of your appointment, we are pleased to read you will now be requesting your appointment before the expiration time of the coupons you receive. We look forward to having the opportunity to work with you again down the road.

Jul 12, 2023

AM3BI responded

We generally service our Mercedes Benz when the service indicator tells us its time and not based on the expiration of a coupon. We live far from town and it represents a major commitment (pretty much an entire day) to devote time to coming downtown for service. We utilize the dealership for their expertise and ready availability of parts - not for cost savings. We were disappointed that MB chose not to honor the coupon (especially as noted that the service charges approached $1000). This is not the first incidence of a coupon arriving right AFTER a substantial bill and expiring before the next service was due. We own multiple cars from another German manufacturer and have them serviced at the dealer in Beaverton. Gratefully, they provide a curtesy vehicle at no charge which gets us in and out of town quickly while the service can be performed without the rush of getting the car back ASAP. Perhaps someday Mercedes Benz will offer us a similar option. Until then we'll likely continue this dance of "Thanks for recently servicing your car with us - here's a discount coupon that's likely to expire before your next service"!

June 07, 2023

Dealership Rating
Employee Rating

The Service department spent hundreds of dollars diagnosing a problem that did not exist on my GLK 350. The service department said that one of my cylinders in the engine was malfunctioning and mo More

by Steve
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Jun 12, 2023

Mercedes-Benz of Portland responded

Steve, While we are sorry to learn you have place you trust in a local service shop, our team stands by the diagnosis of your vehicle. Should you have any further questions regarding the test performed by our certified team members, please don’t hesitate to reach out to me directly. 503-228-8351 Eric Trueblood Service Manager

June 01, 2023

Dealership Rating
Employee Rating

Your Corp puts do much pressure on me as a customer to take this survey it’s a little annoying. Mark is ALWAYS great to work with! The dealership is always friendly and the waiting area is always well st More

by BERGEN.CATHY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Juan Soria, Mark Tower, Mekonnen Wossene , Arthur Dimalanta

Jun 02, 2023

Mercedes-Benz of Portland responded

Cathy, while we are sorry to know you felt this way, we greatly appreciate the time you took to share this kind feedback for our team member, Mark. We will be sure to share your review with him and hope to have you back at Mercedes-Benz of Portland down the road.

May 16, 2023

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Employee Rating

Excellent service, respectful welcome, Very clean Dealer ship, knowledgeable staff and well mannered, professionally dressed. Continue M BENZ Clasic service. More

by HENRYSINGH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Ryan Ellett, Mitchell Raymer

May 17, 2023

Mercedes-Benz of Portland responded

Hi Henry, thank you for using such kind words to describe Mercedes-Benz of Portland and our team. Providing quality, respectful and knowledgeable service is our pleasure, and we look forward to continuing to do so for many years to come. Until your next visit, safe travels!

January 28, 2023

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Employee Rating

Excellent job very professional and very helpful to make my 450 GL flac fixed and all the maintenance More

by ORITZWOODCARPENTRYLLC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jan 31, 2023

Mercedes-Benz of Portland responded

Hello! Our service team is very thankful that you took the time to appreciate their efforts! Thank you so much for leaving such a kind review and for also trusting that your car will be in good hands over here at MINI of Ramsey! Until next time, we wish you safe travels!

January 20, 2023

Dealership Rating
Employee Rating

Thank you for always helping us with our beautiful Mercedes Benz’s. It’s truly a blessing to have a loaner car while our cars are being serviced in the shop and when we are waiting in the lobby it’s More

by GREGG776
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jan 23, 2023

Mercedes-Benz of Portland responded

Hi Gregg, thank you for continuing to have your vehicles serviced here at Mercedes-Benz of Portland. Our team is happy to make your appointments as convenient as possible, and we look forward to working with you on any future maintenance.

Jan 23, 2023

GREGG776 responded

No problem My fiancé sarahnichole & myself are happy to be apart of the Mercedes Benz Family of the North West. God bless you all the awesome services you Provide!

October 12, 2022

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Employee Rating

Service center is great and sales people are kind, even though I didn't buy the car that I looked at. More

by KimHJ
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Adrian Sanchez Vargas, Juan Soria, Brian Szabo, Mark Tower, Ryan Power , Jesus Miranda, Brian Perez, Christian Salas, Matthew Tabbert

Oct 14, 2022

Mercedes-Benz of Portland responded

Hi Kim, thank you for taking time time to share your shopping experience. Our team is happy to have assisted you and we hope you will return to Mercedes-Benz of Portland when you are ready to purchase.

June 09, 2022

Dealership Rating
Employee Rating

The went out of their way to make everything right with the car and windows. More

by GERALDHYNESTIL
Friendliness
Recommend Dealer
Yes

Other Employees Tagged: Mo Abujamous, Don Meyer

Jun 10, 2022

Mercedes-Benz of Portland responded

Thank you for sharing the positive and complete resolution in regards to your experience!

April 08, 2022

Dealership Rating
Employee Rating

Extremely proficient service delivery with great customer service. Their customer service is second to none. Convenient entry access was an issue but recently there has been tremendous improvements made. More

by KTHOMAS15
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Jose Araujo Suarez, Aaron Avanzado, Kyle Dike, Adrian Sanchez Vargas, Juan Soria , Mo Abujamous, Brandon Godbey, Jesus Miranda, Christian Salas

Apr 08, 2022

Mercedes-Benz of Portland responded

Thank you for the 5-star review and alerting us to your satisfaction as our valued customer. Safe travels!

1

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