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Mercedes-Benz of Portland - Service Center

Portland, OR

4.0
1,569 Reviews
Call Service Center (971) 340-4573

1,569 Reviews of Mercedes-Benz of Portland - Service Center

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April 22, 2023

This is my second time visiting the service center and it was completely different from my first visit. The first visit I came in because of some weird sounds coming from my tire whilst turning. I took it in More

by AKA93
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Andy Acevedo
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Duncan Ostrander, Joseph Edgerly, Sean Popplewell
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April 22, 2023

Courteous, clean and professional. Service was done in a reasonable amount of time. Lobby was pleasant. More

by MICHAELWESSONPDX
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom Maddux
Report | Print
Apr 28, 2023 -

Mercedes-Benz of Portland responded

Hey Michael, thank you for taking the time to review your recent service experience here at Mercedes-Benz of Portland. Timely, professional and convenient is just what our team aims to be!

April 21, 2023

The drop off of my car was quick and easy. My car was ready at the time that was promised. More

by SACULBERT1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Tower
Report | Print
Apr 28, 2023 -

Mercedes-Benz of Portland responded

Thank you for trusting our team at Mercedes-Benz of Portland to provide quality and timely maintenance for your vehicle. We are pleased to see you found our process to be convenient. Until your next due service, safe travels.

April 20, 2023

Great team and service. My service advisor Mark does a great job of keeping me informed throughout the service day. More

by DRPITCAIRN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Tower
Report | Print
Apr 28, 2023 -

Mercedes-Benz of Portland responded

Thank you for continuing to bring your vehicle to Mercedes-Benz of Portland for service. We are happy to know Mark has continuously provided you with quality and communicative service. For any future service needs, we look forward to having you back.

April 20, 2023

Just had minor maintenance done. Very quick and efficient. Provided me with concerns/recommendations. Promptly made arrangements to addresses upcoming issues More

by SCTTCLVR@YAHOO.COM
Recommend Dealer
Yes
Employees Worked With
Andy
Report | Print
Apr 28, 2023 -

Mercedes-Benz of Portland responded

Thank you for bringing your vehicle in to our team at Mercedes-Benz of Portland for routine maintenance. We are happy to have efficient, communicative and helpful service. Until your next visit, we wish you safe travels ahead.

April 20, 2023

Had a great experience, would use them again. Professional and completed earlier than promised. Appreciate the shuttle ride too! More

by SALLYJOJO0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rod Soprito
Report | Print
Apr 28, 2023 -

Mercedes-Benz of Portland responded

Hey Sally, thank you for taking the time to share this kind recommendation of our Mercedes-Benz of Portland team. We are happy to have completed your vehicles maintenance in a timely and professional manner. Have a great weekend.

April 17, 2023

Great place to take your car for service. Very nice employees. The treat you like a royalty. More

by WBANEUELOS78
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rod Soprito
Report | Print
Apr 28, 2023 -

Mercedes-Benz of Portland responded

Thank you for this short but extremely kind feedback! Our team at Mercedes-Benz of Portland will always be happy to provide excellent care for the vehicles in our service center as well as the customers who own them. Until your next service, safe travels.

April 17, 2023

Everyone is very courteous. The waiting area is comfortable and clean. I appreciate that the estimates are often more than the actual costs. More

by Beth
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andy Acevedo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 28, 2023 -

Mercedes-Benz of Portland responded

Hi Beth, thank you for sharing your thoughts about the experiences you have had with our team. Providing courteous and pricing-transparent updates is something our team is proud to offer. In the future, we hope to have the opportunity to work with you again.

April 17, 2023

Our car had an oil leak and it happened right before we were lewving out of town for 4 days. MB of PDX lowed us a car mileage free for the entire duration. Above and beyond. More

by JZIBERJR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andy Acevedo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mark Tower
Report | Print
Apr 28, 2023 -

Mercedes-Benz of Portland responded

Thank you for reaching out to our team just before your trip! We are happy to have ensured your vehicle was taken care of without having to cancel or postpone your plans. Our team hopes the trip goes well, and look forward to having you back at Mercedes-Benz of Portland for any future service needs.

April 17, 2023

Great assistant service service always feel well taken care of when I take my car here. More

by TIM.OLIGMUELLER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Unsure
Report | Print
Apr 28, 2023 -

Mercedes-Benz of Portland responded

Hello Tim, we are happy to know you always feel as though your vehicle was well cared for following your services here at Mercedes-Benz of Portland. Our team greatly appreciates your business and will be looking forward to your next due service.

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