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Mercedes-Benz of Portland - Service Center
Portland, OR
1,526 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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1,526 Reviews of Mercedes-Benz of Portland - Service Center
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Verified Customer
December 05, 2022
Currently, it takes about four weeks to schedule an appointment for service. Last summer I couldn’t wait that length of time and had to seek out another Mercedes repair center. appointment for service. Last summer I couldn’t wait that length of time and had to seek out another Mercedes repair center. More
by jwoodbury
Employees Worked With
Mark Tower
December 03, 2022
Great service team. HORRIBLE SCHEDULING. I had to call 9x for an appointment. On-site team are great if you can get in. HORRIBLE SCHEDULING. I had to call 9x for an appointment. On-site team are great if you can get in. More
by CKLAVINS
December 02, 2022
Very professional, thorough, and courteous. Really appreciate the timely service and explanation of repairs. Appreciate the car wash as well. Really appreciate the timely service and explanation of repairs. Appreciate the car wash as well. More
by Amy Schuler
Employees Worked With
Kenny Levias, Mark Tower
December 01, 2022
Great customer service. The service department goes above and beyond to help and the sales team is great at providing information and following up. The service department goes above and beyond to help and the sales team is great at providing information and following up. More
by KIMBERLY3974
Employees Worked With
Samuel Kim, Mark Tower
December 01, 2022
Great service! We had a tire issue which was under warranty and it was taken care of the same day we called. A lot of paperwork was involved due to the warranty f We had a tire issue which was under warranty and it was taken care of the same day we called. A lot of paperwork was involved due to the warranty factor but the sales manager took care of it for us, which was much appreciated. This is a great dealership-the people and the service are both excellent. Thank you! More
by CAROLEMERY
Employees Worked With
Michael Graham, Ryan Ellett
November 27, 2022
Unfortunately my last few visits to Mercedes of Portland have felt very different than years past. This was a warranty service appt that was initially declined; they claimed I had a one month warranty on a have felt very different than years past. This was a warranty service appt that was initially declined; they claimed I had a one month warranty on a recently purchased used car. Once approved, I felt it was a "favor" to give me a loaner. I had two dead keys that were replaced when I recently bought it, told they had one new battery? My car was damaged (dented) during the visit, who ever heard of that? When I complained was told "but we are replacing with new parts". Ummm, as expected. And last my car was returned totally dusty on the inside...not sure it was washed. Really disappointed. More
by SUSAN.SMARTI
Employees Worked With
November 24, 2022
My car was dropped off at 11am. After shuttling me to the dealership and having me wait an hour and a half, at 5:30pm they finally looked at my car, decided the initial repairs were After shuttling me to the dealership and having me wait an hour and a half, at 5:30pm they finally looked at my car, decided the initial repairs were not good enough, and sent me home in a rental. The next day, magically, the car is actually fine, and they can do the alignment. I would have appreciated more transparency. Why was the car suddenly okay? The also did all four tires for the alignment, even though the repair shop and my insurance had said it just needed the front two aligned. This meant we had to put in a supplemental claim to my insurance. More
by bailey.pederson
Employees Worked With
Sean Popplewell
