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Mercedes-Benz of Portland - Service Center

Portland, OR

4.1
1,518 Reviews
Call Service Center (971) 340-4573

1,518 Reviews of Mercedes-Benz of Portland - Service Center

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November 15, 2022

The man who checked me in was very condescending when I was trying to explain my concerns w/ the car and quite rude. More

by willbelike
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Didn’t get a name
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November 12, 2022

Work was done as scheduled. Workers l believe did there job How would l know? More

by Robert
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andy Acevedo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 14, 2022 -

Mercedes-Benz of Portland responded

Hey Robert, thank you for taking the time to share this kind review. Our team is happy to have completed your vehicles maintenance as scheduled, and we hope to have the opportunity to work with you again in the future.

November 11, 2022

Everyone was kind and helpful during my recent visit concerning a recall issue with the brake booster on my 2008 ML350. The service was completed fast and efficiently. Sincerely, Todd Eagle More

by Toddeagle7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I apologize but I don’t remember the two gentlemen that helped me. They were both kind and helpful.
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Nov 11, 2022 -

Mercedes-Benz of Portland responded

Hi Todd, thank you for scheduling your recall service here at Mercedes-Benz of Portland. We are happy to have gotten you and you ML350 back on the road as quickly as possible.

November 11, 2022

And he was clear and concise about the work that was to be done, and it was done in a timely manner More

by Will Farra
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andy Acevedo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 14, 2022 -

Mercedes-Benz of Portland responded

Hi Will, thank you for sharing your experience here at Mercedes-Benz of Portland. Our team enjoyed working with you, and we look forward to your next visit.

November 10, 2022

Took care of service on car and was delivered clean. Had trouble with getting a loaner car and with billing as they had trouble with their internal systems which caused me to be there for over an hour w More

by fishingfinn
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Ryan Ellett
Report | Print
Nov 10, 2022 -

Mercedes-Benz of Portland responded

Hi Finn, we would like to apologize for the technical difficulties we experienced during your visit, thank thank you for your patience. Your business is greatly appreciated and we hope you will consider returning to Mercedes-Benz of Portland for any future needs.

November 10, 2022

Great service. Easy to schedule. I would totally recommend Mercedes Benz of Portland. Good people. More

by GILESBB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andy Acevedo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 11, 2022 -

Mercedes-Benz of Portland responded

Thank you for recommending our team! We are pleased to know your visit was easy to schedule and the you were provided with great service. We hope to have you back at Mercedes-Benz of Portland in the future.

November 10, 2022

Wonderful customer experience and great service. I’ve been a loyal customer for years. Highly recommended. More

by AMANDA.M.GILCHRIST
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Graham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mark Tower
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Nov 11, 2022 -

Mercedes-Benz of Portland responded

Thank you for being a loyal customer, Amanda! Our team is grateful to have the opportunity to work with you, and we look forward to your next visit here at Mercedes-Benz of Portland.

November 09, 2022

The service here is always good. I had a recall to take in and it went smoothly. My only complaints are that it took a long time to get an appointment and no loaner car. I understand More

by riecruzer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mekonnen Wossene
Report | Print
Nov 10, 2022 -

Mercedes-Benz of Portland responded

Thank you for sharing your understanding considering the influx of vehicles needing service. Our team truly appreciates your business and sharing of this positive feedback. During your next visit, we hope to provide a more convenient solution.

November 08, 2022

Never going back major disappointment very unprofessional. Most inconvenient that it for me. Should haven’t asked More

by CLIFF
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
No names.
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November 07, 2022

Caring and efficient I always feel appreciated fast fair efficient mark always takes good care of me More

by NOLA.KOCH
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark
Report | Print
Nov 07, 2022 -

Mercedes-Benz of Portland responded

Thank you for taking the time to leave us this review, Nola! The Mercedes-Benz of Portland team strives to make every visit efficient and will be pleased to hear that you had a great visit. We appreciate your business and look forward to your next visit.

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