Mercedes-Benz of Portland - Service Center

It is less than what would be considered the worst ever in every category- customer service, efficiency, work completed in a timely manner, not returning calls - very poor communication and lack of qualifi in every category- customer service, efficiency, work completed in a timely manner, not returning calls - very poor communication and lack of qualified technicians are just a few of the many categories they are lacking and unacceptable More

I had my car in to have the interior detailed. I asked that the glove box and trunk not be cleaned as both are full. For the first time I used the shuttle service which went quite smoothly. Bu I asked that the glove box and trunk not be cleaned as both are full. For the first time I used the shuttle service which went quite smoothly. But, when I was picked up following the detail work, I discovered that my car, without my knowledge or agreement, was used to hall a large box that filled my already full trunk. So large that they had to put the read seats down. Among other items in the trunk was a $2,500 antique Persian Rug. I am not at all pleased with this. I'm also wondering if customers cars are routinely used as delivery vehicles? Also, every time I have my car serviced the seat is repositioned and then not returned to where I had and want it. Sometimes, radio stations are changed and left on the changed setting. This just seems inconsistent. Kenneth Andert More

Expensive service and reasonable service but less than I’d expect for the price point. Nothing really positive or negative to say other than it wasn’t anything I’d brag about to friends or family. I’d expect for the price point. Nothing really positive or negative to say other than it wasn’t anything I’d brag about to friends or family. More

Trying to get a person to answer the phone is next to impossible. When I’ve left a message i didn’t a timely call back. Just had a oil change. A week later my vehicle said maintenance was needed, speci impossible. When I’ve left a message i didn’t a timely call back. Just had a oil change. A week later my vehicle said maintenance was needed, specifically an oil change. Would have thought the vehicle computer would have been reset or did the oil actually get changed? More

Came down from Camas, sat for 4 hours to diagnose the problem. No work done. Brought the car back, was given a dirty GLC loaner with 1/4 tank of gas. Brought it back with 1/4 tank of gas…I put 3 gallons problem. No work done. Brought the car back, was given a dirty GLC loaner with 1/4 tank of gas. Brought it back with 1/4 tank of gas…I put 3 gallons in. Was charged $6 by your dealership. My service was over $10,000 on my S63 AMG. $6 in gas…lol. Will take all our cars to Wilsonville (our S63AMG, E63AMG, G500, SL550 and GLC 300). All that for $6…..even though I brought it back with the same level of gas. I thought about washing the loaner too…glad I didn’t. More