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Mercedes-Benz of Portland - Service Center
Portland, OR
1,526 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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1,526 Reviews of Mercedes-Benz of Portland - Service Center
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September 15, 2022
Service was done on time. Issue with thermostat was resolved by replacement of defective part, under warranty. Several other recall issues were also taken care of at same tim Issue with thermostat was resolved by replacement of defective part, under warranty. Several other recall issues were also taken care of at same time. All work was explained and loaner vehicle was provided. Always a pleasure doing business with MBZ of Portland. More
by CBRUNEAU
Verified CustomerEmployees Worked With
Mark Tower
September 15, 2022
Professional, great service for a good price. Highly recommend them to service your Mercedes-benz Highly recommend them to service your Mercedes-benz More
by Santims
September 15, 2022
Took a week to get my car back. Wondering why they don’t have more staff. Replaced a part that was already just replaced. No loaner car. Car was dirty when it was picked up. Repa Wondering why they don’t have more staff. Replaced a part that was already just replaced. No loaner car. Car was dirty when it was picked up. Repairs were very expensive. More
by SIMONLEEINTERNET
Employees Worked With
Mo Abujamous
September 15, 2022
The service was great and the staff professional and pleasent to work with, as scheduled on time. Questions I had were answered clearly. pleasent to work with, as scheduled on time. Questions I had were answered clearly. More
by Linda Ferris
Employees Worked With
September 15, 2022
Andy was such a wonderful service advisor! He took great care of me and my car. Even gave it a good wash!!! The team is wonderful at Mercedes Benz of Portland! I recommend everyone bring their He took great care of me and my car. Even gave it a good wash!!! The team is wonderful at Mercedes Benz of Portland! I recommend everyone bring their cars here!! More
by Mekonnen101
Employees Worked With
Andy Acevedo
September 14, 2022
Friendly informative Knowledgeable considerate prompt efficient Very easy to work with Great service department nice show room easy to work with totally happy with everything we’ve done for our car efficient Very easy to work with Great service department nice show room easy to work with totally happy with everything we’ve done for our car More
by Jrealive
Employees Worked With
Arthur Dimalanta, Jesus Miranda, Mo Abujamous
September 14, 2022
It is less than what would be considered the worst ever in every category- customer service, efficiency, work completed in a timely manner, not returning calls - very poor communication and lack of qualifi in every category- customer service, efficiency, work completed in a timely manner, not returning calls - very poor communication and lack of qualified technicians are just a few of the many categories they are lacking and unacceptable More
by SANDERSDANJILL
Employees Worked With
Mark Tower would be considered negative stars actually, Mark Tower
September 14, 2022
I had my car in to have the interior detailed. I asked that the glove box and trunk not be cleaned as both are full. For the first time I used the shuttle service which went quite smoothly. Bu I asked that the glove box and trunk not be cleaned as both are full. For the first time I used the shuttle service which went quite smoothly. But, when I was picked up following the detail work, I discovered that my car, without my knowledge or agreement, was used to hall a large box that filled my already full trunk. So large that they had to put the read seats down. Among other items in the trunk was a $2,500 antique Persian Rug. I am not at all pleased with this. I'm also wondering if customers cars are routinely used as delivery vehicles? Also, every time I have my car serviced the seat is repositioned and then not returned to where I had and want it. Sometimes, radio stations are changed and left on the changed setting. This just seems inconsistent. Kenneth Andert More
by KLAANICCA
Employees Worked With
Mark Tower
September 13, 2022
Expensive service and reasonable service but less than I’d expect for the price point. Nothing really positive or negative to say other than it wasn’t anything I’d brag about to friends or family. I’d expect for the price point. Nothing really positive or negative to say other than it wasn’t anything I’d brag about to friends or family. More
by kevinsanchez04
Employees Worked With
Don’t remember
