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Mercedes-Benz of Portland - Service Center

Portland, OR

4.1
1,533 Reviews
Call Service Center (971) 340-4573

1,533 Reviews of Mercedes-Benz of Portland - Service Center

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June 27, 2022

Great service as always. Service was completed as expected and finished ahead of schedule. Always a pleasure More

by MICHEAL.HANCUFF90
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Tower
Report | Print
Jun 27, 2022 -

Mercedes-Benz of Portland responded

Thank you for being an amazing return customer here at Mercedes-Benz of Portland, Micheal! It is always our pleasure to provide you with great and timely services. We look forward to assisting you again.

June 27, 2022

The service used to be good at this location but the past few times it’s been frustrating to deal with. I understand the shortage of dependable workers but I expect amazing service at a Mercedes-Benz dealers More

by 1992
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Brandon Godbey
Report | Print
June 27, 2022

Service was great I had flat tire and both was done at same time which was highly appreciated. Also car came back within 24 hours even though it was not arranged arrive date More

by takajiro.shiihashi
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andy Acevedo
Report | Print
Jun 28, 2022 -

Mercedes-Benz of Portland responded

We are delighted to provide our valued customers with timely services here at Mercedes-Benz of Portland. Thank you for choosing us to repair your tire! We hope to assist you again.

June 26, 2022

Super great and fab according to me as well as the horse I rode in on. More

by MARVLAVOIE
Recommend Dealer
Yes
Employees Worked With
Thomas Maddux
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Jun 27, 2022 -

Mercedes-Benz of Portland responded

We are thrilled that you had a super great dealership experience with us here at Mercedes-Benz of Portland. Please let us know if we can assist you again.

June 23, 2022

Knowledgeable about my vehicle and they understand monetary constraints for retired people. Loaner car was a simple process. More

by MARKBROWN99
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Tower
Report | Print
Jun 23, 2022 -

Mercedes-Benz of Portland responded

Hi Mark, thank you for bringing your vehicle to our team here at Mercedes-Benz of Portland. We are happy to have provided you with a convenient and considerate experience. If there is anything further we can do to help, please don't hesitate to reach out.

June 21, 2022

Friendly staff was there to greet us at 9:00 AM. Timely work done and timely checkout with explanation of service performed. More

by jr77
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Tower
Report | Print
Jun 21, 2022 -

Mercedes-Benz of Portland responded

We strive to do timely work and always inform our valued customer of the services we performed. We appreciate you taking the time to acknowledge our Service Team's friendly interactions here at Mercedes-Benz of Portland. We look forward to being of service to you again for any future automotive needs.

June 20, 2022

Great customer service! Honest, professional, fun, convenient, fast, helpful,there when you need them, and all with a smile!!! More

by EDJNGW.3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rod Soprito, E. Nicholson
Report | Print
Jun 21, 2022 -

Mercedes-Benz of Portland responded

It is always our pleasure to provide honest, fun, timely and professional service during your visits! We always want to do our best for our customers. We appreciate this thoughtful feedback and look forward to your next visit with us here at Mercedes-Benz of Portland.

June 20, 2022

Really great service with welcoming hospitality. I enjoyed my experience greatly, highly recommend this service location. More

by Susie Ni
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Hans Gartner
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 21, 2022 -

Mercedes-Benz of Portland responded

We strive to provide our customers with welcoming hospitality and great experiences here at Mercedes-Benz of Portland! We appreciate your recommendation of our Service Team and look forward to servicing your vehicle again.

June 15, 2022

One of the pleasures of owning a Mercedes’ has always been the exemplary service.! However, this time was different from my past experiences. Normally I’m greeted before I can even get out of my car, and More

by ANGELARAPTOR0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandon Godbey
Report | Print
Jun 16, 2022 -

Mercedes-Benz of Portland responded

Hi Angela, Thank you for the visibility into your service visit. We will be sharing your comments here with the entire department for their awareness as any customer feedback helps us to improve moving forward. If you would like to personally discuss your experience, please call me at the number below. 503-525-6218 Brandon Godbey Service Manager

June 14, 2022

Excellent service advisor, Mark Tower. Lithia Motors is doing a great job at this dealership. More

by DONNBRINK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Tower
Report | Print
Jun 15, 2022 -

Mercedes-Benz of Portland responded

It is a pleasure to know you are satisfied with our service and that working with Mark is a 5-star experience!

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