Mercedes-Benz of Portsmouth

This was my first experience with this dealership and my first Mercedes. I reached out to a few dealerships with my build and Roger was the first to respond, the most honest and the most receptive to my re first Mercedes. I reached out to a few dealerships with my build and Roger was the first to respond, the most honest and the most receptive to my requests. He kept me informed along the way and always responded to my calls/messages. I was also given a fair price for my trade-in. During the purchase I had the opportunity to also meet with Guy who walked me through all the financing details without any pressure to purchasing anything extra, but I did decide to buy a 4 year maintenance plan for peace of mind. Although I was assigned Jordan, he was called away unexpectedly and Chris took over without skipping a beat. He was very knowledgeable and walked me through many features of the car. While there, I purchased a cargo tray for the vehicle and I was given a discount which was a pleasant surprise. Overall, I was impressed and very satisfied with the sales experience and wouldn't hesitate to recommend them to anyone interested in a Mercedes. If in the future I decide to purchase another Mercedes, I wouldn't go anywhere else. Thank you! More

Very Professional people work at this Mercedes dealership. I’ve had bad experiences at other Mercedes dealerships but this dealership knows how to treat customers. Thank you again dealership. I’ve had bad experiences at other Mercedes dealerships but this dealership knows how to treat customers. Thank you again More

I have recently visited Mercedes-Benz of Portsmouth for both vehicle purchases and trade-ins, and each experience has been exceptionally positive. Chris Caputo, the General Manager, consistently goes above both vehicle purchases and trade-ins, and each experience has been exceptionally positive. Chris Caputo, the General Manager, consistently goes above and beyond to meet our expectations and needs. His professionalism and commitment to customer satisfaction truly set the standard. I look forward to continuing to do business with Mercedes-Benz of Portsmouth for my future vehicle purchases. More

I bought my Benz in 2011 when it was owned by Holloway. When it changed ownership, I wasn't too impressed with the environment. It looked and felt like an average car dealership. I met Meegan out of the When it changed ownership, I wasn't too impressed with the environment. It looked and felt like an average car dealership. I met Meegan out of the blue when I had an issue with my Benz. She knows her stuff! Instead of getting a response of, "I don't know"..."Why don't you bring it in," she was able to pinpoint the cause...and she didn't "pawn me off" to one of her service guys. She has drastically improved the atmosphere in the service and parts dept! More

Jordan and Roger were fantastic to work with and worked with me to get this deal to the finish line. They were reasonable with negotiating a fair deal and made me feel like a valued customer. We needed to with me to get this deal to the finish line. They were reasonable with negotiating a fair deal and made me feel like a valued customer. We needed to close this on a quick time table and the team at MB Portsmouth handled it flawlessly and got the car in great shape for me. Guy was also very helpful walking me through the financing of the transaction and this will not be my last purchase at MB Portsmouth. They are true professionals and fantastic to work with from beginning to end. More

Chris did an awesome job as did Jordan. They asked questions, reviewed the Mercedes product line with me and made my decision easy. I bought a car and am very happy with it. They asked questions, reviewed the Mercedes product line with me and made my decision easy. I bought a car and am very happy with it. More

Fantastic working with MB. Consummate professionals, he made the process smooth and easy. Would highly recommend Consummate professionals, he made the process smooth and easy. Would highly recommend More

I’ve been to three of Mercedes dealerships and Mercedes-Benz of Portsmouth, by far is my number one choice. Service is a breeze .Meegan Best can fix you up a with a loaner or if you can’t make it Mercedes-Benz of Portsmouth, by far is my number one choice. Service is a breeze .Meegan Best can fix you up a with a loaner or if you can’t make it in , she can send a driver ,his name is Larry, who Will bring you a car and take your car back for service. It could not be any easier. Meegan Best will call me to keep me updated on my vehicle and when I get it back, it’s always perfect. Actually it looks better than when I brought it in or when Larry picks it up. Oh and I can’t forget to mention Tammy the receptionist who is always helpful with a wonder personality. More

The staff always provides prompt, professional and friendly service. They are knowledgeable in all aspects of the vehicle and and problem that may arise. friendly service. They are knowledgeable in all aspects of the vehicle and and problem that may arise. More