Mercedes-Benz of Portsmouth

My husband liked the service at the dealership and He likes the car. Sincerely, Ellen likes the car. Sincerely, Ellen More

The sales experience was unlike most we have experienced at many car dealers over the years. Steve and others at the dealership took as much time as we needed to answer questions and discuss options. Even at many car dealers over the years. Steve and others at the dealership took as much time as we needed to answer questions and discuss options. Even the discussion of "extra cost services" that were available was low pressure; just providing information on what was available. Overall a pleasant experience instead of a stressful one. More

Very attentive and accommodating to my needs, no pressure sales tactics. Steve provided good advice too. sales tactics. Steve provided good advice too. More

I am beyond frustrated with my experience at Mercedes-Benz Portsmouth, where I purchased my GLE as a Certified Pre-Owned vehicle in February 2025. I do have to say, during the buying process, Mercedes-Benz Portsmouth, where I purchased my GLE as a Certified Pre-Owned vehicle in February 2025. I do have to say, during the buying process, everyone I dealt with was solid. They were quick to respond and made the process easy for someone purchasing out of state. At the same time, I guess this is what any good salesperson does trying to close a deal. About 2 months after my purchase, my engine light came on. What I thought would have been a simple reset has turned into a complete nightmare. I took the car to my local Mercedes Benz service center and they revealed AdBlue in the coolant system—a diesel fluid not used in gas cars. What?! The total cost to repair this ended up being over $3,500 (replacing coolant reservoir, temperature sensors, both coolant pumps, the thermostat and the changeover valve). I have driven the car less than 5,000 miles and literally have not even opened the hood of the car. Research online (Benzworld.org) states that it would take AdBlue anywhere from 3,000-6,000 miles to cause the type of corrosion in my vehicle. This fits the exact timeline of my vehicle. The worst part is they tried to say that I am responsible for putting the substance in the car, which voids my warranty. I wouldn't be surprised if they respond to this review and continue to deflect responsibility. I have never in my life owned a diesel car or even heard of AdBlue until this debacle. The car was never serviced by anyone else during my ownership, indicating it was present at the time of purchase and missed during the CPO process. This accusation is not only baseless but insulting, as it shifts blame onto me for their oversight. While they provided me the necessary documents to submit the dispute, they refused to take responsibility, leaving me to fight for warranty coverage on my own. I’m now forced to escalate through a formal dispute process, all because of their failure to uphold CPO standards. I expected better from Mercedes Benz and am left feeling let down and disrespected. It does not bring me any joy to write this review. Mistakes happen, I get that, but people should own up to their mistakes instead of placing blame elsewhere. The reality is, other buyers should be aware this dealership will have zero problem taking a defective car and labeling it CPO. My piece of advice would be to avoid this dealership AT ALL COSTS. If you see a vehicle from Portsmouth that you like, at the price you like, DO NOT BUY IT. Use that listing to shop at another dealership to get the same vehicle. More

Simply awesome! I worked with Randy Wheeler who's the best! I was deciding between a GLE & GLS., ultimately going with the GLS. Randy is professional, very knowledge I worked with Randy Wheeler who's the best! I was deciding between a GLE & GLS., ultimately going with the GLS. Randy is professional, very knowledgeable about MBs, friendly & so patient when I asked a zillion questions :).can't say enough good things. And really everyone involved in the process - Randy, Chris Caputo, Guy Meola - are a pleasure to work with! When I arrived at the dealer to pick up my car, it was in the showroom with a big red bow. Blown away!!! Amazing buying experience! Will not work with anyone else. Thank you!!! More