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Mercedes-Benz of Portsmouth
Greenland, NH
156 Reviews
We always encourage drivers to choose the “right” dealership, and not just any old dealership that’s close by. When it comes to Mercedes-Benz of Portsmouth vehicles and service, we firmly believe we are the right dealership to meet all of your automotive needs. Of course, we don’t expect you to take our word for it based on blind faith. Instead, we want you to get to know us and understand our passion, dedication and pride. So, let us explain a little bit about who Mercedes-Benz of Portsmouth is.
As we said, we’re your source for Mercedes-Benz vehicles and service in the Greenland area. But our reach extends far beyond Greenland, as we have loyal customers visiting us from Portsmouth, Exeter, Dover, Rochester and even parts of Southern Maine. Their loyalty is a testament to our ability to meet drivers’ automotive needs, whether they’re buying a new vehicle from us or having their vehicle serviced.
Being part of the Kaplan Auto Group is another testament to our quality care and friendly dealership experience. The Kaplan Auto Group has been around for over 70 years, and an automotive group doesn’t last that long when it simply focuses on sales figures. A dealership lasts for roughly three-quarters of a century only by focusing on the driver first and the business second.
A premium brand like Mercedes-Benz ought to come with a premium-level dealership experience, and that’s what you’ll find here at Mercedes-Benz of Portsmouth. Let us prove to you that the experience at Mercedes-Benz of Portsmouth is one-of-a-kind. You won’t regret it.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
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Showing 156 reviews
June 03, 2023
Tried and True! There is nothing like a Family-Owned Business. I was 1st introduced to the Kaplan Auto Group about 15+ years ago when I bought a Jaguar. I loved this There is nothing like a Family-Owned Business. I was 1st introduced to the Kaplan Auto Group about 15+ years ago when I bought a Jaguar. I loved this car, the service they provided and went onto buying another. This car and the Jake Kaplan dealerships were great! I was introduced to Mercedes of Portsmouth through an email and recommended to my son was looking for a SUV and had a very poor experience at another local dealership (Lynnfield). When I learned of this, I immediately contacted the Portsmouth Mercedes Dealership and Eddy Allen returned my call. Within a few hours, we were at this dealership, professionally treated by Eddy and Les Barker and felt valued as a customer...plus my son left there leasing his new SUV! Such a different experience and when his lease expired, he purchased his SUV from this dealership and again, very pleased with the respect and outcome. While I was there with my son, the 450 Cabriolet caught my attention, I went back to test drive and brought it home to share with my husband. We drove a quarter of a mile and my husband was hooked too! We are on our 2nd lease, love this car and most importantly Eddy and the entire Portsmouth Team - they are the BEST! Things happen and I have encountered a few things along the way and every single time, Eddy and his Team have resolved thing promptly and fairly. I can't imagine if I was working with that other dealership...as I am writing this, my blood pressure is still rising when I think of them! Dealerships can sell you a car and it's the positive service experience you receive during and after that matters most. I have always felt valued and respected as a customer. I also love how the Kaplan Auto Group has embodied their values along the way, through generations and growth as a Family Dealership and Brand. I have and remain a fan and want to thank you for all you do! More
by GAP
May 15, 2023
I was recently in the market for purchasing a quality used car and was pleasantly surprised by the great experience I had at Mercedes-Benz of Portsmouth. I worked with Nick and he was superb from start t used car and was pleasantly surprised by the great experience I had at Mercedes-Benz of Portsmouth. I worked with Nick and he was superb from start to finish in assisting me with the purchase. When I arrived, he had the car I was considering ready and waiting for a test drive, provided me with a complete history of the car, offered a respectable trade-in offer for my car and set up financing for me on the spot. I was literally able to drive off with a great car within two hours! Service after the sale was also included as he was very accessible to any questions I had. Great dealership and wonderful experience working with Nick! I cannot say enough good things about my purchase and highly recommend Mercedes-Benz of Portsmouth. More
by Jag Lover
Employees Worked With
Nick Kuptsov
May 13, 2023
I love Mercedes of Portsmouth. .. We have made several purchases and I am never disappointed with entire transaction. We are always treated like family. From Sales, Finance to Servi .. We have made several purchases and I am never disappointed with entire transaction. We are always treated like family. From Sales, Finance to Service, Mercedes of Portsmouth has the winning combo. Why go anywhere else, they have the best selection and the very best associates! Keep up the great work Portsmouth, you are the GOATS!!! More
by Misti105
Employees Worked With
Paul from Finance, Eddy Allen, Sonny Gregory, Benjamin Lamont, Cory Counsil
May 13, 2023
I would like to thank Ben Lamont for being a remarkable person and salesman. Ben took the time to email and personally message me throughout the whole process of Me buying the beautiful 2023 GLA250. Ben ma person and salesman. Ben took the time to email and personally message me throughout the whole process of Me buying the beautiful 2023 GLA250. Ben made sure that I got a ride from my house to the dealership which was a huge help. All I can say is, if we have more people like Ben Lamont in sales, there will be more happy customers like myself. Thank you Ben and thank you to the Portsmouth NH team. 👍🏾 More
by Patmartinez650
Employees Worked With
Bethany Juneau, Benjamin Lamont
May 13, 2023
This drslership has always been great as well as all of staff and salespeople. BEN Lamont as our salesperson has been exceptional and we have bought 5 cars from the stealership. staff and salespeople. BEN Lamont as our salesperson has been exceptional and we have bought 5 cars from the stealership. More
by rdragon12
Employees Worked With
Mrs looney is exceptional in service!, Eddy Allen, Sonny Gregory, Benjamin Lamont, Cory Counsil
March 03, 2023
The service department is completely incompetent. They didn’t even try to figure out the problem in our 4 year old car and insisted we needed a new engine. No diagnostic work at all was done. We had They didn’t even try to figure out the problem in our 4 year old car and insisted we needed a new engine. No diagnostic work at all was done. We had it towed to our dealership in MA and they diagnosed the problem and fixed it for a lot less than the $30,000 the Portsmouth dealership suggested! I’d never go there again even if I was passing by and needed roadside assistance. More
by Kristen
Employees Worked With
Cory Counsil
December 04, 2022
Very good customer service. All their sales and service ataff are very friendly, helpful, and accommodating. All their sales and service ataff are very friendly, helpful, and accommodating. More
by Kevpow731
December 01, 2022
Great experience with Ben Lamont and team. Highly recommend this dealership for impressive customer service too Highly recommend this dealership for impressive customer service too More
by Balbren
Employees Worked With
Finance dept lead was great as well, Bethany Juneau, Benjamin Lamont
September 04, 2022
Very easy trade in process, with none of the “typical” car buying BS. I was able to be in and out with a deal in about an hour and a half and that’s including the test drive. Two days later I was able to car buying BS. I was able to be in and out with a deal in about an hour and a half and that’s including the test drive. Two days later I was able to stop by during my lunch and go through the entire financing process. More
by Bobby Krause
Employees Worked With
Mya Laughton
