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Mercedes-Benz of Portsmouth
Greenland, NH
156 Reviews
We always encourage drivers to choose the “right” dealership, and not just any old dealership that’s close by. When it comes to Mercedes-Benz of Portsmouth vehicles and service, we firmly believe we are the right dealership to meet all of your automotive needs. Of course, we don’t expect you to take our word for it based on blind faith. Instead, we want you to get to know us and understand our passion, dedication and pride. So, let us explain a little bit about who Mercedes-Benz of Portsmouth is.
As we said, we’re your source for Mercedes-Benz vehicles and service in the Greenland area. But our reach extends far beyond Greenland, as we have loyal customers visiting us from Portsmouth, Exeter, Dover, Rochester and even parts of Southern Maine. Their loyalty is a testament to our ability to meet drivers’ automotive needs, whether they’re buying a new vehicle from us or having their vehicle serviced.
Being part of the Kaplan Auto Group is another testament to our quality care and friendly dealership experience. The Kaplan Auto Group has been around for over 70 years, and an automotive group doesn’t last that long when it simply focuses on sales figures. A dealership lasts for roughly three-quarters of a century only by focusing on the driver first and the business second.
A premium brand like Mercedes-Benz ought to come with a premium-level dealership experience, and that’s what you’ll find here at Mercedes-Benz of Portsmouth. Let us prove to you that the experience at Mercedes-Benz of Portsmouth is one-of-a-kind. You won’t regret it.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
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Showing 156 reviews
September 01, 2022
I own my GLC300 for one week with Mya hard work she found me the car I wanted in New Jersey and when the car arrived she help me with all that new technology I can see Mya someday as a sale manger she had a me the car I wanted in New Jersey and when the car arrived she help me with all that new technology I can see Mya someday as a sale manger she had a wide knowledge of this vehicle and was very pleasant to deal with Thank you Mya Keep up the good work More
by Bob
Employees Worked With
Paul in finance Department , Mya Laughton
August 31, 2022
I have owned many Mercedes vehicles for the last 30 + years. My experience with Mya was one of my best ever. She worked hard to secure the pricing that I asked for and was very professional and easy to w years. My experience with Mya was one of my best ever. She worked hard to secure the pricing that I asked for and was very professional and easy to work with. A great experience with her and MB of Portsmouth. More
by idoc1951
Employees Worked With
Mya Laughton
March 07, 2022
Mya was fantastic. She found me the car I was looking for and went above and beyond to ensure I was satisfied. I'm a very happy Customer! She found me the car I was looking for and went above and beyond to ensure I was satisfied. I'm a very happy Customer! More
by janechaserealty
Employees Worked With
John McMorrow
March 04, 2022
Highly recommend Mya and the whole team at MB Portsmouth! Mya was professional, polite and very knowledgeable. Mya went above an beyond to work with me to get me into my new car! She was everythi Portsmouth! Mya was professional, polite and very knowledgeable. Mya went above an beyond to work with me to get me into my new car! She was everything you could ask for in a saleswoman. If your in the market for a new car don't hesitate to give Mya a call you will not be disappointed. More
by pacheco.j29
Employees Worked With
Maya
February 03, 2022
Buyers beware. A deal even written and signed by management does not mean a thing. We ordered a vehicle 7 months prior to its arrival with an agreement at MSRP + fees. The order was taken, entered, management does not mean a thing. We ordered a vehicle 7 months prior to its arrival with an agreement at MSRP + fees. The order was taken, entered, kept up to date on progress, a PO was assigned 0171438848 with our name on the order. Later vin was assigned, and the vehicle was built and shipped. A few days before arrival I was notified that they would not be selling me the car at that price and if I wanted a new market price that was up to me. My salesperson Les Barker informed me then I spoke to Tom Wood the sales manager who explained that the market has changed and they "do not have to sell the vehicle to me." They then ghosted me for a week and finally received a call from Mike Collins the President of the dealership who listened to the story and said he would get back to me. In an email he decided to let me know that they were not going to sell me the car and "if i wanted a new quote, they'd be happy to provide that." Those who HAVE or think they have deals with this dealership, think again. More
by stevem12t2
Employees Worked With
Mike Collins
October 13, 2021
I just bought a new car from Mercedes of Portsmouth, and it was a wonderful experience. I was fortunate to get Cynthia Acorace assigned as my sales associate, and she was very diligent in answering all my q it was a wonderful experience. I was fortunate to get Cynthia Acorace assigned as my sales associate, and she was very diligent in answering all my questions and went the extra yard to find the car I wanted. Paul Patten, the Business Manager was also very helpful and made the paperwork go easily. I was impressed with Richard Murray, the Service Manager too. And, of course, I love my new car! More
by Randy
Employees Worked With
Cynthia Acorace
March 11, 2021
Fantastic used car experience from the MB Portsmouth Sales Team especially Bethany Juneau. On expression of interest in a CPO vehicle sent me the full vehicle documentation, followed up asking if I had Sales Team especially Bethany Juneau. On expression of interest in a CPO vehicle sent me the full vehicle documentation, followed up asking if I had any questions. Was professional through the negotiation settling on a mutually agreeable price (John the SM was very supportive too). Purchasing from VA I had a tight timeline for organizing the purchase and being on the road - Bethany had everything set up, collection from Manchester Airport, finance (David) was fully ready with paperwork, the vehicle was gassed & ready to go including water for the trip. Thank you all MB Portsmouth for probably the smoothest used car buying experience I have ever had. More
by iac.uk
Employees Worked With
Bethany Juneau, John McMorrow
March 07, 2021
Poor internet sales/ sales rep Bethany, her email sent me a message about a vehicle I was interested in at 7am as if it was still available for sale (Saturday), not mentioning it was sold yesterday (the prio a message about a vehicle I was interested in at 7am as if it was still available for sale (Saturday), not mentioning it was sold yesterday (the prior day Friday) mean while me and my family set out on the road early enough so we can get to this dearship during there operating hours. This was a FOUR HOUR trip for us for nothing, what a big waste of a day. More
by Q7
Employees Worked With
Bethany Juneau
January 14, 2021
Cory really impressed me with his thorough and professional actions. He turned my experience into great one and I will continue to do business with Portsmouth Mercedes.The dealership should give h professional actions. He turned my experience into great one and I will continue to do business with Portsmouth Mercedes.The dealership should give him a raise!!! More
by ALEX
Employees Worked With
Cory Counsil
August 11, 2020
Honesty is important now more than ever I am sure this review will be taken down by the dealership as they seem to only display 5 star ratings that make them look good. I however have a diff I am sure this review will be taken down by the dealership as they seem to only display 5 star ratings that make them look good. I however have a different experience that I feel is worth sharing. I had the 60,000 regular service done on my ML-250D. I was charged an additional $40 for a state inspection that they told my wife (after the fact) was "complimentary" but we did not request for. The service rep (Corey I think his name was) even lied and said on the phone when I questioned him about the added expense that my wife approved of it. He never discussed it with either me or my wife beforehand. When my wife picked up the car the following day (I was on call that day), the service was already done and the receipt finalized. This inspection just cost half the price at my local tire shop. Also, the two N95 masks and face shield I keep in my car went missing after the service. Definitely was expecting more honesty from a luxury auto dealership. More
by AndyS
Employees Worked With
Cory Counsil
