Mercedes-Benz of Reno

Kept me informed about progress along the way. Finished earlier then they estimated. Even washed my car. Finished earlier then they estimated. Even washed my car. More

Will has always been helpful, courteous and friendly. He takes very good care of us, patiently answers questions and makes us feel valued! The service check in and waiting areas are clean and provide a He takes very good care of us, patiently answers questions and makes us feel valued! The service check in and waiting areas are clean and provide a comfortable place to wait with refreshments and some light snacks. More

Bought a used car recently. It was in great condition. Those helping were very knowledgeable and friendly. It was a long, but pleasant experience. I did not have all the informa It was in great condition. Those helping were very knowledgeable and friendly. It was a long, but pleasant experience. I did not have all the information I needed on hand, and the staff was very accommodating. Chance was great to work with, his boss should give him a raise. The showroom was very nice and clean. Lots of snacks and fancy coffees In the waiting/lounge room. Got the keys same day for car and drove home. More

I had a good experience this time. Things have definitely improved. I’m glad to see my ADA suggestion was listened to. I wish an accessible table was available in the food area of the Things have definitely improved. I’m glad to see my ADA suggestion was listened to. I wish an accessible table was available in the food area of the break room. As a disabled person that’s important. Keep up the good work!! More

I had my car serviced yesterday. Sean, my new service advisor, was amazing. He took the time to demonstrate a couple of features on my car which I had questions about. He explained t Sean, my new service advisor, was amazing. He took the time to demonstrate a couple of features on my car which I had questions about. He explained the service process and found me a loaner, as having a car is critical to my business. And he communicated regularly with me, both before and during my day of service. It was a pleasure working with him. I hope he continues to work at MCBZ long into the future. He’s a 10! More

have been going to them since they opened; purchased my car from them; always get good service car from them; always get good service More

Again, very professional staff and exceptional service. I have never been disappointed in my interaction with the people at Mercedes-Benz of Reno. I have never been disappointed in my interaction with the people at Mercedes-Benz of Reno. More

Excellent service advisor. Seamless process. Appointment on time took less time than expected ! Highly recommend Seamless process. Appointment on time took less time than expected ! Highly recommend More

Well I seen the car and came in with a check as they praised my purchase and told me what a great deal I was getting yhe financial guy was very uptight and was trying to use scare tactics to force addit praised my purchase and told me what a great deal I was getting yhe financial guy was very uptight and was trying to use scare tactics to force additional sales of warranties that were very pricey and don't cover much. When I asked questions he began to say I was aggressive. So I would say they can use some training in closing a sale. Had I not wanted the car prior to me talking to those guys. I would have walked out on the deal. Tbh Very condescending attitude because I didn't get financing through them. More

By appointment dropped off vehicle for a recall (brake pedal booster check) on May.31st and requested to have transmission diagnosed (jerking). Received a call on Jun.01st with suggestion to have brakes d pedal booster check) on May.31st and requested to have transmission diagnosed (jerking). Received a call on Jun.01st with suggestion to have brakes done for $1700.00 but no news of finding about recall or Transmission. Waited 8 days to call and left a message. Received a call stating vehicle has been ready for pickup since Jun.02nd. Recall is done. NO repair needed. (Booster is in good condition). Transmission was not diagnosed. Asked Sean again to diagnose the transmission and waited for his call. He did not call back. Finally, after two days of waiting I went to pick up my vehicle on Jun.10th before end of the day and found vehicle was totally dead, it would not even unlock. They kept my vehicle for 11 days for NOTHING but hassle. More