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Mercedes-Benz of Reno

Reno, NV

Overview
Reviews
Vehicles
4.0
396 Reviews
For Reno area residents, there is no better place for Mercedes-Benz cars and SUVs than Mercedes-Benz of Reno. Our state-of-the-art facility features an extensive inventory of new and pre-owned Mercedes-Benz vehicles in Reno, stocking a wide selection of the latest models. Our dealership also features an extensive inventory of other pre-owned cars, trucks, and SUVs for sale. Whether you're upgrading to one of the latest Mercedes-Benz models, or getting behind the wheel of a Mercedes-Benz for the first time, we look forward to your visit!
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11500 South Virginia Street

Reno, NV

89511

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Showing 396 reviews

June 08, 2023

I brought my 2013 G63 in for an engine light for an emissions leak at the end of January. Since then, I have had a few things fixed and spent over 12K on my truck and the same problem still exists. It' More

by arziegordon2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Xavier, Marlon, & Derrick
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Jun 12, 2023 -

Mercedes-Benz of Reno responded

Hi, we regret your experience with us here, but are glad you brought this to our attention. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (775) 260-4602 to discuss what we can do to help.

Jun 12, 2023 -

arziegordon2 responded

I received a call on Friday, June 9, stating they found the issue, and it would cost another $700 plus. I don't have an issue paying for maintenance on my vehicle, but I do feel it's fair that the dealer should consider the huge inconvenience and provide a good discount for the costs.

June 07, 2023

Great experience! Immediately upon showroom arrival I was made to feel comfortable and welcomed. Akeem greeted me and patiently took me through numerous models and tes More

by jimmack775
Recommend Dealer
Yes
Employees Worked With
Akeem
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Jun 11, 2023 -

Mercedes-Benz of Reno responded

Hi, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Thank you so much for being one of our valued guests and we look forward to your next visit!

Jun 21, 2023 -

jimmack775 responded

Great experience! Immediately upon showroom arrival I was made to feel comfortable and welcomed. Akeem greeted me and patiently took me through numerous models and test drives. I purchased a new Model A220. Javier also patiently and thoroughly walked me through the vehicle orientation. Both Akeem and Javier were patient, informative and a real pleasure to do with with! Nick in Finance was most helpful in his straightforward explanattions of all details and costs.

June 06, 2023

Excellent service Service representative was very helpful and knowledgeable. Service was performed in timely fashion More

by johnlyee
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bouthillier
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Jun 09, 2023 -

Mercedes-Benz of Reno responded

Hello, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!

Jun 09, 2023 -

johnlyee responded

Thankful to have Mercedes Service to take care of the required service to keep the car running in good order and safely.

June 06, 2023

Mercedes is making big improvements in the quality and availability of care for Sprinter style camper vans. More

by jogiolson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Phil
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Jun 09, 2023 -

Mercedes-Benz of Reno responded

Hello, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!

June 05, 2023

They have always treated me with the utmost courtesy and professionalism from sales to service, we are very satisfied. More

by Bown6382
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mia Yocum
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Jun 08, 2023 -

Mercedes-Benz of Reno responded

Hi, we appreciate your input. Glad to hear that you are consistently impressed with the service we offer here at Mercedes-Benz of Reno. If there is anything more we can do for you, please don’t hesitate to reach out. Come back and see us any time! Take care!

June 03, 2023

Assessed work to be completed correctly- provided transparent estimate and upon my approval remediated promptly. At pick up Sean helped to share for my visibility items addressed before before my d More

by KBB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean
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Jun 06, 2023 -

Mercedes-Benz of Reno responded

We appreciate you taking the time to leave us a response! Don't hesitate to call us if you ever need anything. Be safe on the road!

June 02, 2023

I've always been pleased with the work done and in a short time visit. Things need to go smoothly now days with so much going on in every ones daily life. Good to know you have a friendly staff to deal More

by dlrnet
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Phil Shreves, Will Goodpasture
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Jun 06, 2023 -

Mercedes-Benz of Reno responded

Hello, thank you for your positive review. We're happy to have been of service to you. Feel free to stop by if you ever need any more help.

June 01, 2023

Will, my service advisor, was extremely helpful, friendly, and knowledgeable. Most of the people who work there are very nice and helpful as well and that’s what makes this dealership great! More

by betoalcaraz140
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Will Goodpasture. Great person!
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Jun 05, 2023 -

Mercedes-Benz of Reno responded

Hi, thank you for your positive review. We're happy to have been of service to you. We always strive to provide personable and excellent customer service. Thank you again for the review!

June 01, 2023

Service Center had oil changed took 5+ hrs. No offer to drive me home. No were sorry it's taking so long. Nothing Just wait! Bad experience. More

by dromer069
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Marlin
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Jun 05, 2023 -

Mercedes-Benz of Reno responded

Hi, thank you for taking the time to leave us feedback. We'd like the opportunity to make this up to you, so if you're willing, please contact our General Manager at (775) 260-4602. We hope to hear from you.

May 31, 2023

Excellent staff. Very fast turn around. Great communication from the staff and management. Nice parts people as well. More

by dpruneau775
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean Bouthillier
Report | Print
Jun 05, 2023 -

Mercedes-Benz of Reno responded

Hi, thank you for your positive review. We're happy to have been of service to you. We always strive to provide personable and excellent customer service. Thank you again for the review!

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