Mercedes-Benz of Reno

I received excellent service, a warm welcome and a wonderful, friendly service manager. Not only that, but the arrangement for a ride was stellar. wonderful, friendly service manager. Not only that, but the arrangement for a ride was stellar. More

Will Goodpasture, my service representative was amazing! I showed up with a dead battery and no appointment near closing time. He was fast, efficient and even helpful in scheduling my maintenance service I showed up with a dead battery and no appointment near closing time. He was fast, efficient and even helpful in scheduling my maintenance service while the car was at the dealership. He called me when my car was ready for pickup and had it waiting For me. He deserves 5star plus rating! More

Just bought a low miles used Jeep Cherokee from them. Steven, our salesman was a straightforward no xx kind of guy. Honestly, it was the easiest automobile purchase I have ever experienced. Until dealing Steven, our salesman was a straightforward no xx kind of guy. Honestly, it was the easiest automobile purchase I have ever experienced. Until dealing with Mercedes-Benz of Reno, a typical auto purchase would take an afternoon to accomplish; however, with our purchase we were in and out in an hour. For that reason alone, next auto purchase I will go there first to see what they have. More

Sean was great, very helpful with my SL. I will ne nack to see him. I will ne nack to see him. More

Service was good. But I was told when i made the reservation at the call center that they couldn't guaranty a loaner car. I feel that was unacceptable for the price But I was told when i made the reservation at the call center that they couldn't guaranty a loaner car. I feel that was unacceptable for the price point of my 2021 GLE53. the service provider advised me that in the future i should call him directly and he would ensure a loaner is available. The call center should have advised me of that. I waited over 4 hours for my car to be service. More

The personal service I have enjoyed at the Reno MB is amazing and appreciated. My new service advisor Will is responsive, available and progressional. I am very pleased as a 25 year MB customer. amazing and appreciated. My new service advisor Will is responsive, available and progressional. I am very pleased as a 25 year MB customer. More

The facility is new and clean. Waiting room lacks powered outlets that makes it difficult to do work while waiting the 2-3 hour wait that is usually required for service. My se Waiting room lacks powered outlets that makes it difficult to do work while waiting the 2-3 hour wait that is usually required for service. My service advisor was Will Goodpasture. He did an excellent job of informing me of needed service and did so in a very pleasant way. He is a keeper. The service quality is consistently excellent, but is very pricey. More

Service had all the part needed to service my civic. They explained everything that was checked on my car. It was cool ! Thanks They explained everything that was checked on my car. It was cool ! Thanks More

Sales department (Dave Rowe) is great. Had a problem with previous issue (December 2022) with service department not following up on a service issue. New service manager (I’ve forgotten hi Had a problem with previous issue (December 2022) with service department not following up on a service issue. New service manager (I’ve forgotten his name, worked with him in April) was outstanding. Professional, courteous, responsive, knowledgeable and a good communicator. More

Will is amazing and always there to help out in any situation and give advice situation and give advice More