Mercedes-Benz of Reno

We recently had our Sprinter in the shop for 3 weeks. The starter issue was diagnosed as a misplaced fuse issue and when we got the car back the radio, dashboard lights and power charger weren't working The starter issue was diagnosed as a misplaced fuse issue and when we got the car back the radio, dashboard lights and power charger weren't working. We were told it would be a 2 month wait to get the new issues looked at. In December 2022 a 2 1/2 hr job for emission modification took 3 weeks because someone forgot to order parts. This is after waiting 2-3 weeks to get on the schedule. More

Excellent service from Sean in service advisor Reno MB. He was very informative and car finished on time. Outstanding customer service He was very informative and car finished on time. Outstanding customer service More

NO and very slow response to my calls and appointments. I was to have an appointment with Will in February, but I had no reply after six (6) tries. So I went to another company. Then recently I had to go t I was to have an appointment with Will in February, but I had no reply after six (6) tries. So I went to another company. Then recently I had to go to Mercedes because I had a recall. I went to Sean who was very helpful except they forgot me. I was at the dealership 4 hours. More

The service specialist I turned my car over to called in sick the next and no one returned my call about when I can come pick up my car. The receptionist transferred my call to another service specialist to sick the next and no one returned my call about when I can come pick up my car. The receptionist transferred my call to another service specialist to leave a message and the person did not return my call either. I had to go down there the next day only to find out that my car was ready the same day I dropped it off. All the car needed was freon gas for the A/C. Very disappointed, did not expect this kind of service from Mercedes Benz. More

Went to buy a used GLA Mercedes, Steven was very helpful I was missing some documentation and the communication through the process was excellent, he showed me all the vehicles available between my range an I was missing some documentation and the communication through the process was excellent, he showed me all the vehicles available between my range and provided different quotes for any vehicle you wanted to check. More

This dealership is horrible. My Mercedes has been there to get worked on it’s been 2 months goin on 3 an they haven’t even looked at. I’ve been calling everyday trying to get aho My Mercedes has been there to get worked on it’s been 2 months goin on 3 an they haven’t even looked at. I’ve been calling everyday trying to get ahold of the mechanic will an he has not even tried to get in touch with me letting me know the status on my car. Very poor communication More

Went in to buy a used car for my daughter. Steve, our sales person, was extremely nice and patient. Never felt pressured to purchase a vehicle. I would highly recommend Steve and the Merced Steve, our sales person, was extremely nice and patient. Never felt pressured to purchase a vehicle. I would highly recommend Steve and the Mercedes dealership. More

I received excellent service, a warm welcome and a wonderful, friendly service manager. Not only that, but the arrangement for a ride was stellar. wonderful, friendly service manager. Not only that, but the arrangement for a ride was stellar. More

Will Goodpasture, my service representative was amazing! I showed up with a dead battery and no appointment near closing time. He was fast, efficient and even helpful in scheduling my maintenance service I showed up with a dead battery and no appointment near closing time. He was fast, efficient and even helpful in scheduling my maintenance service while the car was at the dealership. He called me when my car was ready for pickup and had it waiting For me. He deserves 5star plus rating! More

Just bought a low miles used Jeep Cherokee from them. Steven, our salesman was a straightforward no xx kind of guy. Honestly, it was the easiest automobile purchase I have ever experienced. Until dealing Steven, our salesman was a straightforward no xx kind of guy. Honestly, it was the easiest automobile purchase I have ever experienced. Until dealing with Mercedes-Benz of Reno, a typical auto purchase would take an afternoon to accomplish; however, with our purchase we were in and out in an hour. For that reason alone, next auto purchase I will go there first to see what they have. More