Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
View Service Center
Write a review

Mercedes-Benz of Reno

Reno, NV

Overview
Reviews
Vehicles
4.0
395 Reviews
For Reno area residents, there is no better place for Mercedes-Benz cars and SUVs than Mercedes-Benz of Reno. Our state-of-the-art facility features an extensive inventory of new and pre-owned Mercedes-Benz vehicles in Reno, stocking a wide selection of the latest models. Our dealership also features an extensive inventory of other pre-owned cars, trucks, and SUVs for sale. Whether you're upgrading to one of the latest Mercedes-Benz models, or getting behind the wheel of a Mercedes-Benz for the first time, we look forward to your visit!
Contact Dealership

11500 South Virginia Street

Reno, NV

89511

Directions

By Type

Showing 395 reviews

April 14, 2023

Marlon is terrific, nice, friendly, and professional. Would highly recommend him to Everyone. Denise Stagner More

by Mercedes
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marlon
Report | Print
Apr 21, 2023 -

Mercedes-Benz of Reno responded

Hello, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. We appreciate your recommendation of Mercedes-Benz of Reno and we hope to be of service again in the future. If you ever need help, just give us a call. Happy motoring!

April 13, 2023

Great service, friendly staff, very professional, exceptional attention, even after you leave the dealership. Very happy. More

by Elise
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Chance
Report | Print
Apr 21, 2023 -

Mercedes-Benz of Reno responded

We are pleased to hear you had such a positive experience with us, Elise! Don't hesitate to call us if you ever need anything. Be safe on the road!

April 13, 2023

I was there for a recall and I was told that there would be a loaner. When I arrived, there was no loaner. I live over 60 miles away from the dealership so I was a little disappointed to wait. I waited 6.5 More

by Kbomba2000
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean
Report | Print
Apr 21, 2023 -

Mercedes-Benz of Reno responded

Hi, it's upsetting to hear that you did not receive the top-notch service we strive to provide. We'd like the opportunity to turn your experience around. Please reach out to us at (775) 260-4602 at your earliest convenience to discuss how we can turn this experience into a positive one.

April 10, 2023

Amazing performance people very friendly thank you so much pleasure doing business with MB reno More

by brownscrib
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
David, Scott, Gian
Report | Print
Apr 21, 2023 -

Mercedes-Benz of Reno responded

Hi, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

April 07, 2023

Sean was very helpful and provided excellent service. I will continue to use this dealership for my future servic. More

by chuckF
Sales Price Transparency
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sean
Report | Print
Apr 21, 2023 -

Mercedes-Benz of Reno responded

Hello, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of Reno. If you need more help, our team is available to talk -- safe travels!

April 06, 2023

Sean was very professional and helpful. I didn't have to wait too long to be seen to. T More

by johannatonino
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean
Report | Print
Apr 08, 2023 -

Mercedes-Benz of Reno responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!

April 06, 2023

Every time I go in for service, I always request Will . He’s very helpful & very professional. He’s the reason I keep coming back . Thank you Will for being so amazing & always taking a great care of your More

by Marcellina4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
William Goodpasture
Report | Print
Apr 08, 2023 -

Mercedes-Benz of Reno responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!

April 06, 2023

Impossible to get a hold of anyone in the department to find out when my car would be ready. Made appointment online, car wasn’t serviced until next day. The staff in person were very nice and helpful but More

by Renoman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Sam?
Report | Print
Apr 08, 2023 -

Mercedes-Benz of Reno responded

Hi Renoman, thank you for taking the time to leave us feedback. We have shared your experience with our management team for review and follow up.

April 06, 2023

William with the service department is outstanding! He got my car in for repair, found me a loaner car, and delivered it to me when it was completed. I cannot say enough good things about William and h More

by heavenlycabin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
William
Report | Print
Apr 08, 2023 -

Mercedes-Benz of Reno responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!

April 03, 2023

the dealerships service facility is too small for their volume. The service team is trying hard but compromised by lack of space. More

by michaellukehelm
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean Bouthillier
Report | Print
Apr 07, 2023 -

Mercedes-Benz of Reno responded

Hi, thank you for taking the time to share your feedback with us. Thank you so much for being one of our valued guests and we look forward to your next visit!

1
...
14
15
16
...
40