Mercedes-Benz of Reno

I have never been so disappointed in a Dealership as I was last week. My car was left out in the snow for a week. Numerous calls went unanswered. They didn’t seem to know where my car was. It was in for a was last week. My car was left out in the snow for a week. Numerous calls went unanswered. They didn’t seem to know where my car was. It was in for an oil change and checkup. One of the ladies that answered the phone was extremely rude. Calls and messages were not returned. When I went to the dealership after a week, they finished the job while I waited. The car was delivered covered in snow. I had to clear 5” of snow off the hood with my bare hands. The inside of my door had water dripping down into some buttons. My car has been garaged since I bought it and was never left out in the weather. This is not what I expected when I bought my Mercedes. More

My advisor Will was beyond amazing! I never had to wait to drop off or pick up my car. He even helped me pair my phone since the update had cleared it. I never had to wait to drop off or pick up my car. He even helped me pair my phone since the update had cleared it. More

Great service rep. Easy to get a hold of using the main call in nowadays. Or chat feature worked too. Online scheduler is nice Easy to get a hold of using the main call in nowadays. Or chat feature worked too. Online scheduler is nice More

Jackie made our experience great at this dealership from start to finish. Would recommend her when buying new! start to finish. Would recommend her when buying new! More

My Service Advisor, Brandon Muhlenburg provides excellent customer service and communication. I’m very happy with fast service and quality care. customer service and communication. I’m very happy with fast service and quality care. More

Disappointed in the whole experience with the lack of real customer service. Years prior customer service was amazing, simple little things like calling me to tell me my car was ready for pick up, acknow real customer service. Years prior customer service was amazing, simple little things like calling me to tell me my car was ready for pick up, acknowledgment that I was in the building or that I had been waiting to talk to anyone about my car. The service technicians are sloppy to say the least , forgetting to cap off the oil cap , washer fluid lid. Refusing to do service that I myself requested them to do. I requested that my breaks be replaced and they tell me that I don’t need to replace them. I wasn’t asking if I needed them replaced I wanted them replace. So to close if you need service on your car find another license service tec to work on your car you will receive better service. More

Gian was a pleasure to deal with. . He took very good care of us during the process.. . He took very good care of us during the process.. More

Gian, was extremely knowlegable, friendly and Courteous. We are very happy with our new GLE450. A very enjoyable experience. Thank you, The Hansens We are very happy with our new GLE450. A very enjoyable experience. Thank you, The Hansens More

As usual when I went for service my car was done in a timely manner and everything was fine. Everything was explained to me carefully by Brandon. He goes above and beyond to ensure his customers are ve timely manner and everything was fine. Everything was explained to me carefully by Brandon. He goes above and beyond to ensure his customers are very happy. Kudos to you all for having such a great staff there! More

The service for my 2014 E-350 Cabriolet (63,000 miles) was for a transmission problem. As always, Brandon Muhlenburg greeted me cordially, on time, and with concern for my problem. After the car was stu was for a transmission problem. As always, Brandon Muhlenburg greeted me cordially, on time, and with concern for my problem. After the car was studied by the technician, whose name I'm sorry to have forgotten, I was invited into the service area to show me the nature of my problem. The technician clearly explained the diagnosis and how he determined it. Unfortunately, the recommendation was to replace the transmission with a new one. Brandon explained that Mercedes-Benz does not offer rebuilt transmissions, or sell transmission parts so that a dealership's garage can rebuild a transmission, or so that an independent garage can rebuild the transmission. Brandon made a careful cost analysis and explained that the service cost would be approximately an eye watering $15,000. The Kelly Blue Book estimated trade in value for this 2014 automobile is listed at $16,600. Using an authorized Mercedes-Benz dealership to put my car back in running order would render the car a net residual value to me of approximately $1,600! I have purchased a used transmission that the seller claimed has approximately 12, 000 miles on it. The part numbers match, so I am hoping for a successful outcome. A small shop in Reno will remove my broken transmission and replace it with the used transmission. The net savings to me is over $11,000. I certainly have no quarrel with the dealership or the service department. Everyone behaved in a most knowledgable and professional manner and expressed sincere empathy for my situation. They followed Mercedes-Benz protocols. My wife and I are presently driving our 14th and 15th Mercedes-Benz automobiles. The Cabriolet in question was collected in Stuttgart using the now discontinued European Delivery Program. Will we buy a 16th? Hard to say. I have been hoping to collect a new Mercedes-Benz in Europe for my 75th birthday. That birthday passed last fall. If the EDP were re-instated, we would probably order an automobile. But there is a bitter taste over this development with Mercedes-Benz practices which demonstrate a lack of concern for long standing, loyal owners. I'll let Brando know how it goes. More