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Mercedes-Benz of Reno

Reno, NV

Overview
Reviews
Vehicles
4.0
397 Reviews
For Reno area residents, there is no better place for Mercedes-Benz cars and SUVs than Mercedes-Benz of Reno. Our state-of-the-art facility features an extensive inventory of new and pre-owned Mercedes-Benz vehicles in Reno, stocking a wide selection of the latest models. Our dealership also features an extensive inventory of other pre-owned cars, trucks, and SUVs for sale. Whether you're upgrading to one of the latest Mercedes-Benz models, or getting behind the wheel of a Mercedes-Benz for the first time, we look forward to your visit!
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11500 South Virginia Street

Reno, NV

89511

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Showing 397 reviews

December 16, 2022

Will is excellent. I have bought many vehicles from this dealership. The people I have worked with have always been very helpful. More

by cwestadt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Will. He. is great.
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Dec 20, 2022 -

Mercedes-Benz of Reno responded

Hi, we appreciate your input. Glad to hear that you are consistently impressed with the service we offer here at Mercedes-Benz of Reno. If there is anything more we can do for you, please don’t hesitate to reach out. Come back and see us any time! Take care!

December 14, 2022

I had a dead battery and service got me in and out in about an hour. More

by arink
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Will Goodpasture
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Dec 14, 2022 -

arink responded

Great no-hassle service!

Dec 17, 2022 -

Mercedes-Benz of Reno responded

Hi, we are pleased to hear you had such a positive experience with us! If you ever need help, just give us a call. Happy motoring!

December 12, 2022

Seamless & professional, what more can you seek from a dealer. Timely and attentive and service was done perfectly. More

by danwebb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I forgot
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Dec 15, 2022 -

Mercedes-Benz of Reno responded

Hi, we are pleased to hear you had such a positive experience with us. Feel free to stop by if you ever need any more help.

December 12, 2022

I just picked up my new GLE 53, the third MBZ I have purchased from and had serviced at this dealership. My salesman, Dave Rowe, guided the process perfectly, from creating the build sheet to the pickup More

by antiqworks
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Dave Rowe, Javier Dominguez
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Dec 15, 2022 -

Mercedes-Benz of Reno responded

Hi, thank you for your positive review. We're happy to have been of service to you. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!

December 06, 2022

Pricey but service was exceptional and done on time. Will, my service advisor was terrific to work with More

by Della
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Will
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Dec 09, 2022 -

Mercedes-Benz of Reno responded

Hi Della, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!

November 29, 2022

Your service manager is very helpful and he keeps me coming back to Reno Mercedes More

by nlue48@icloud.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kwanny Woo
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Nov 30, 2022 -

Mercedes-Benz of Reno responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need help, just give us a call. Happy motoring!

November 26, 2022

Ripped me off on my trade in that I bought 11 months prior from them. Then lied about their service dept being overhauled with better staff, which wasn't true. I don't recommend them! More

by Poor reflections from a Mercedes dealership
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Steven Berry and Nick DaSilva
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Nov 27, 2022 -

Mercedes-Benz of Reno responded

Hi, we are deeply disappointed by your experience at Mercedes-Benz of Reno. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (775) 260-4602 to discuss what we can do to help.

November 22, 2022

Brandon is by far the best service advisor! We have had several different cars so we have seen him many times and he takes care of us like family. Thanks! More

by scavolini.nick
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
na
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Nov 23, 2022 -

Mercedes-Benz of Reno responded

Hello Nick, we appreciate your input. Glad to hear that you are consistently impressed with the service we offer here at Mercedes-Benz of Reno. If there is anything more we can do for you, please don’t hesitate to reach out. Come back and see us any time! Take care!

November 11, 2022

Service advisor, Brandon, was quick to get us in and out and through all of the paperwork process. Our vehicle was back to the shop ahead of the appointment time and finished quicker than originally planned More

by Stephen W
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon Harman
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Nov 19, 2022 -

Mercedes-Benz of Reno responded

Hi, we are pleased to hear you had such a positive experience with us, Stephen! Feel free to stop by if you ever need any more help.

November 02, 2022

This review is for one visit only. This was the first year check. I was disappointed in that the car was service including the AC ducts. When I drove off the car had not been cleane More

by kbauer
Recommend Dealer
Yes
Employees Worked With
Lisa Parasrami
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Nov 10, 2022 -

Mercedes-Benz of Reno responded

Hi, we regret your experience with us here, but are glad you brought this to our attention. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (775) 260-4602 to discuss what we can do to help.

Feb 02, 2023 -

kbauer responded

I did leave a message with the GM but perhaps I missed his call back?

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