Mercedes-Benz of Reno

We would have been lost without Javier! We are older and really needed a training curve to learn all the tech offered on our new GLE. Javier was so patient with us and made sure we felt comfortable with al really needed a training curve to learn all the tech offered on our new GLE. Javier was so patient with us and made sure we felt comfortable with all the many features before we left. By far, the best tech support we have received with a new car purchase! More

My sales experience with this dealer was very pleasant and smooth, however there was a disconnect in my experience with the service department. Overall, it’s now leveled out to just being a disappoint and smooth, however there was a disconnect in my experience with the service department. Overall, it’s now leveled out to just being a disappointment in the physical setup of the department. My experience at Lexus of Reno offered a higher sense of luxury for not being nearly as high of a luxury brand as Mercedes Benz. No one greets you at the drop off area outside. No one greets you inside. You just awkwardly wait around for a service manager to notice you and offer assistance (which they are always courteous and pleasant). The waiting area is also disappointing, given my other experience elsewhere, especially when dealing with the brand expectations of Mercedes Benz. Recently, I found out the “hard way” that their courtesy vehicle fleet is greatly reduced and it would have been nice to know that when I made my service appointment, so I could make proper arrangements, instead of feeling suddenly stranded. As a busy, working professional, it can be quite inconvenient to be without a car all day. In the end, it seems like some training to better connect the sales and service transitions, plus addressing the customer experience overall in the service department, which is where a customer ends up spending most of their time after buying a car, would make this dealership shine. More

Took my 2012 ML 350 Blutec in for emissions recall service. When car was returned, the command center reboots every 30-45 seconds. Attempts by service techs to correct failed. The following week thei service. When car was returned, the command center reboots every 30-45 seconds. Attempts by service techs to correct failed. The following week their Service manager “Kwanny”, denied the service done caused the issue even though service advisor said they’d look further after service manager returned. Service manager said he’d escalate, but to date has not advised. More

Horrible customer service the salesman are quick to judge a book by its cover and they decide the type of car you deserve based on your looks. They will never get my business nor will I ever recommend them a book by its cover and they decide the type of car you deserve based on your looks. They will never get my business nor will I ever recommend them to anybody. I would rather drive to California and pay more than buy from MB of Reno! If I could give them negative stars they would get -5. More

Brought my Sprinter RV in for a one day service. 4 days later it's still not done. No callback from service. I had to go in personally to find out it wasn't worked on two days after I dropped it off. S later it's still not done. No callback from service. I had to go in personally to find out it wasn't worked on two days after I dropped it off. Still waiting and expecting I'll need to keep calling or have to go back in physically just to find out if it's even done. Not a great experience at all More

TerribleI brought my car in for regular service, I Terrible I brought my car in for regular service, I waited one month. I asked for a ride home, they acted like that was an imposition. One month l Terrible I brought my car in for regular service, I waited one month. I asked for a ride home, they acted like that was an imposition. One month later, my brakes haved leaked out and I'm on day two waiting for a call back. Service appointment for my brakes, one month out again.. More

I have had nothing but great experiences here. I've purchased two vehicles and had multiple service/maintenance appointments. I actually like coming here. Pre Covid, I would sometimes stop for coffee a purchased two vehicles and had multiple service/maintenance appointments. I actually like coming here. Pre Covid, I would sometimes stop for coffee and just to look around. More

The car has been nothing but problems salesman lied and the manger wouldn’t back up what he said. Took my car in for service now the paint on my front bumper is coming off. Horrible experience all the way the manger wouldn’t back up what he said. Took my car in for service now the paint on my front bumper is coming off. Horrible experience all the way around More

lies, half truths and deception Bought a CPO C300... supposedly all updates performed, etc... well not so.... I discovered several systems that had never been updated and was advised Bought a CPO C300... supposedly all updates performed, etc... well not so.... I discovered several systems that had never been updated and was advised by concierge that update was needed to COMAND to get Mbrace to work... now these are features and options advertised and promised as working and available when I purchased the vehicle... I was charged for labor to update the systems that I had already paid for and were advertised as free for 3 years after purchase... technically true I guess... they didn't charge for the updates, just an astronomical sum for the hour or less of labor... and they had no idea how to update some systems nor what update I was told to get. Left meet right. I am DONE with this poor excuse for a dealership. More

Last M-B I'll ever buy. Sales experience was actually good until Finance failed to disclose certain terms of the prepaid maintenance, like that it can't be canceled or refu Sales experience was actually good until Finance failed to disclose certain terms of the prepaid maintenance, like that it can't be canceled or refunded. Just a material error of $2150... which is a total rip off. Now, a week and a half later, the car sounds like it's shaking apart on cold mornings and squeaks, rattle and clunks. ECO mode shutters when it shuts off the engine and when it restarts... now I know why the salesman put it in Sport+ mode for the test drive... ECO doesn't work in S+. Of course, you have to manually select everything every time you start the car as the technology thinks it's smarter than you are. Mercedes just isn't what it used to be. Won't be keeping the car long, thankfully it's CPO and was relatively cheap.. the financial hit won't be that big. Never again M-B ... overpriced, and not over engineered anymore. Sad learning experience... More