Mercedes-Benz of Reno

Jon is an exceptional customer facing sales person. He listened and got every concern that I had. he made working with him a joy and have told several people about the way he treated me.Great work Jon. listened and got every concern that I had. he made working with him a joy and have told several people about the way he treated me.Great work Jon. More

Jon our sales person was great! He showed me all the bells and whistles on the car and followed up several times. I will be back in 2-3 years to buy another Mercedes. bells and whistles on the car and followed up several times. I will be back in 2-3 years to buy another Mercedes. More

These guys are DISHONEST!!! Do yourself a favor dont buy a vehicle from them and certainly do not have them service your vehicle. The General Manager and Service Manager & several of the sales staff are buy a vehicle from them and certainly do not have them service your vehicle. The General Manager and Service Manager & several of the sales staff are about ripping off people and smiling in your face. I purchased a certified $72000.00 Mercedes from them in 2008 and is the biggest piece of garbage, I have ever owned. In the shop every 4-8 week for major repairs that cost between 1200-8000 dollars every time in there. Then they tell you 3-4 days for repair and takes 8. The last visit to them upon picking up the car, it would not even start after them so called fixing the issue it alledgedly had. One of Many!!! Then of course here comes the check engine light after driving it 2 blocks. I guarantee that they rig the cars to default so that they can scam on people in charging for more repairs. I do have to say that Frank Casey is the only employee they have who I believe is honest. That pig General Manager Eric Lackshin, with his cohert Kwanny Woo, is about as crooked as they come. I know that others have had similar experiences with this dealership. My family even knows a past service technician who worked for them and filled us in about how they do business. Believe me, it's not positive. Do yourself a favor, if your looking for a Mercedes, Used Car or need repairs, GO SOMEWHERE ELSE AND SAVE YOURSELF THE HORRIBLE EXPERIENCE OF DOING ANY BUSINESS WITH THEM. YOU WILL BE GLAD YOU DID!!!!!!!! More

Just be careful to double check that what they tell you about the car is indeed true. The price was good but I was mislead regarding content. Several times. I finally had to get on my hands and knees to le about the car is indeed true. The price was good but I was mislead regarding content. Several times. I finally had to get on my hands and knees to learn the truth about the vehicle. Deposit made, money in hand.... and I walked. i suggest an independent evaluation of any used vehicle. The rep knew my concerns but told me what I wanted to hear, not what was real. As the issue revolved around tire age and reliability on a high performance car, I left feeling that they were willing to risk my future well being for a sale. More

Unscrupulous service department. The epitome of a dealer service shop in that they quote one price and then your stuck with a bill for something completely different. Yes they called me about the additional service shop in that they quote one price and then your stuck with a bill for something completely different. Yes they called me about the additional charges for wiper blades and air filters, but when I got the bill I found out that their $200 service did not cover the cost of oil, windshield washer fluid, and something called combination... Combination what!? What I got from Mercedes Benz of Reno was a clean car and a $60-100 service anywhere else for $600. I will never return and I will never buy another Mercedes because of my experience with this dealership. Stick with BMW or Audi if you want German luxury. More

Two different departments. Sales and Service. I will rate both. 1. SERVICE DEPT.. Absolutely incredible. Mind-blowing, even. The work they do is perfection. They have computers and equipment that rate both. 1. SERVICE DEPT.. Absolutely incredible. Mind-blowing, even. The work they do is perfection. They have computers and equipment that are state of the art. They are very professional. And get this. I left my lights on one night, and the battery went dead. I needed to find out my re-activation code for my stereo. I call them up, tell them my problem. They say please hold. 15 seconds later they come back, "I'm so sorry you had to wait, your reactivation code is 9457." And get this. I hadn't even bought the car from them. My car went in their computer after one service job and they can do that for me. Wow. When you get your car back it has been washed REALLY well. Better than the place I pay $21 a wash for. You pay a little more here, but you know you are getting excellence, peace of mind, and no xx. Best service dept. I've ever seen. 2. SALES DEPARTMENT. In this respect I'm a little disappointed. The salesmen have that typical look in the eye, judging you, trying to see if you're a sucker, ready to tell you xxxxxxxx to get a sale, you know what I'm talking about. They are trying to pretend they are a cut above other car salesmen, and they do a LITTLE bit better job of being classy. Not quite as bad as the used car dealer, but come on, this is Mercedes Benz. They are trying APPEAR to be classy, caring, professional, no hassle kind of people. But the only way to pull off that appearance is to GENUINELY be it, not just try to appear that way. I'd expect them to be at least as classy as the BMW dealer in town, but they aren't. But you can cut through the xx, haggle smart, and still buy a new car from them... if you're savvy. Anyway, the Service Department is world class. More