Mercedes-Benz of Reno

Another bad service review This dealership was unprofessional, inept and extraordinarily rude. The staff does not communicate with one another and I was continually given differ This dealership was unprofessional, inept and extraordinarily rude. The staff does not communicate with one another and I was continually given different information every time I spoke to them. I have been a Mercedes customer for years (in California) and I have never been so mistreated in my life. I highly recommend that you review the multiple negative experiences here on Facebook, Yelp, and The Better Business Bureau (BBB). (Be sure to look at the hidden Yelp reviews too). I hope my review helps others. We were passing through Reno on a Saturday when we had issues with our 2015 Mercedes. We took our car to this dealership and were scheduled and confirmed for 7:45am diagnostics on Monday morning. Brandon called me at 8am Monday to tell me he was running the diagnostics and he would call me back shortly. By 12pm I had not heard from him, so I called back and Brandon rudely told us he had not looked at our car and he wasn't sure if he would even get to it that day. I explained to him that I just needed the diagnostics run (as promised) so I would have a better understanding of how long we might be stuck in Reno for. Brandon rudely repeated he wasn't sure when he could run the diagnostics. I then asked for a loaner vehicle, only to be passed around to three different people, then told Brandon would look for a loaner and call me back. He never called me back. After some time passed, I called the dealership again, explained my frustration that I was scheduled for a 7:45 am diagnostics and now was being told they don't know when they will look at my car. I again asked for a loaner, passed around again, then I asked for the service manager. The service manager, without any hesitation, said they had plenty of loaner vehicles. I made my way to the dealership, picked up my loaner and Brandon again told me he wasn't sure when they would even look at my car. I reminded him I was confirmed for a Monday morning diagnostics, I asked him to please just run the diagnostics so I could make arrangements with a hotel and my work regarding how long I would be stuck in Reno. I tried to explain to Brandon that I understood they would not be able to WORK on my car for repair that day, but I was promised the diagnostics would be run that morning. Brandon refused to confirm when the simple diagnostics would be performed. When I asked what time the dealership closed, Brandon told me to look it up on the website. My experience from there went even more downhill. I would get different statements regarding my car between three different people in the service department. I eventually had to tow it out of Mercedes of Reno. The tow truck driver called me to tell me that this was the most difficult and rude dealership he had ever worked with. They refused to provide one ounce of assistance. He even provided me with a written statement so that I could contact Mercedes North America corporation. Overall, my experience was the worst customer service experience of my life. I would like to again say be very cautious doing business here, look up their hidden reviews, look them up on the BBB (Better Business Bureau) and on Yelp. You will find many unhappy customers all with very similar experiences. It really says a lot when the majority of all the negative experiences are so similar. More

Tom Diefendorf is someone you can count on We purchased a 2012 Mercedes-Benz Certified, which we found on the internet. When we arrived and saw all of the figures, they seemed to change. That i We purchased a 2012 Mercedes-Benz Certified, which we found on the internet. When we arrived and saw all of the figures, they seemed to change. That is when we met Tom Diefendorf, as he patiently walked us through the purchase price as we saw on line, the amount of money they were giving us for our trade-in, and all of the fees associated with the purchase. We felt assured all was correct. The person who did the paperwork was very nice also. We had a question and asked for Tom, only to find out he was washing and vacuuming our car since the young man whose responsibility it was, went home. We appreciated everything Tom helped us with, especially making our car look so good. A week later, we received in the mail a thank you note as well as a Mercedes-Benz First Aid Kit, which Tom said he noticed was missing when he was cleaning our new car. Mercedes-Benz of Reno is lucky to have such a nice man whom we can always count on. More

SCAM Car broken 3 out of the 6 months SCAM!!! Do not buy used cars from this place. My father in law and I bought a car with them and they did not give the car a real mechanic inspecti SCAM!!! Do not buy used cars from this place. My father in law and I bought a car with them and they did not give the car a real mechanic inspection. The car has been on repairs for almost 3 months out of the 6 months that I have it. Engine leaking, water leaking, radiator was broken, AC not working properly, etc. If you buy a car here please buy a new one and avoid any problem. Service department does not complete follow ups or update calls. GM never returns calls More

So Happy! Everyone went beyond my expectations to make my dream of owning a convertible a reality for me! They even sent the documents to Europe while I was va Everyone went beyond my expectations to make my dream of owning a convertible a reality for me! They even sent the documents to Europe while I was vacationing so that when I came home, all I had to do was pick up my car. Tom Diefendorft even went the extra mile to make sure a minor computer/seat adjustment issue was taken care immediately! More

They return your calls promptly!! I searched on the internet for a call and sent an email with questions. Ken not only returned my call within 15 minutes, he answered all my questions, I searched on the internet for a call and sent an email with questions. Ken not only returned my call within 15 minutes, he answered all my questions, went to the back 40 to check the car and answer my questions. We set an appointment and bought the car. Quick and easy. I was impressed with the Ken and the attention he paid us, even though the car was used. I was a bit disappointed in their warranty and return policy but over all a great experience. More

Excellent place to Deal with. Excellent place to deal with. I live in the Fresno California area and could not find the cargo van I wanted. Found the one I needed on line in Reno Excellent place to deal with. I live in the Fresno California area and could not find the cargo van I wanted. Found the one I needed on line in Reno Nevada. They made the purchase of this vehicle so easy. All I had to do was show up and sign the paperwork and drive away. Could not have been any easier. Excellent people to deal with. More

Worst service department Do not buy a new vehicle here !!! The service department will lie to you and is deceitful they are incapable of customer satisfaction they have had my Do not buy a new vehicle here !!! The service department will lie to you and is deceitful they are incapable of customer satisfaction they have had my car for 5 weeks now and still can not give me a day when it will be done all the time making excuses More

This was the best car purchase experience I have EVER had in my lifetime! Jon made ALL the difference. He was very professional, worked very hard on my deal and never gave up even though I was purchasing a u in my lifetime! Jon made ALL the difference. He was very professional, worked very hard on my deal and never gave up even though I was purchasing a used vehicle and not one of the big priced ones. I felt very satisfied in the end! I would recommend this Salesman to everyone I come in contact with! More

Jon was very helpful and knowledgable. It wasn't a stressful experience like at other dealerships. Attentive service and friendly staff members. I would recommend this Jon and this dealership to other stressful experience like at other dealerships. Attentive service and friendly staff members. I would recommend this Jon and this dealership to others. More

Treated with kindness and respect. Atmosphere very pleasant, kept informed about process. Everybody we dealt with was pleasant and not pushy. Have had a competitor luxury car before and was always u pleasant, kept informed about process. Everybody we dealt with was pleasant and not pushy. Have had a competitor luxury car before and was always unhappy in their building. More