Mercedes-Benz of Richmond - Service Center

Fixed vibration in the steering wheel especially when braking. I've had this problem for a year since I bought this Certified CLA. New Rotors and brakes fixed it, thankfully, Ron Sebastian split the co braking. I've had this problem for a year since I bought this Certified CLA. New Rotors and brakes fixed it, thankfully, Ron Sebastian split the cost. I'm happy to have this problem behind me! Patrick (service writer) and Ron Sebastian (service manager) were very courtliness! Thanks, Guys! More

Many thanks for the always great customer service, professional and courteous personnel, the car was serviced on schedule and cleaned after, I felt safe and comfortable the whole time, keep up the goo professional and courteous personnel, the car was serviced on schedule and cleaned after, I felt safe and comfortable the whole time, keep up the good work everyone! More

I bought my car from them used almost 15 years ago and they still treat me like I am one of their best customers. The service, hospitality and attention to detail are second to none! they still treat me like I am one of their best customers. The service, hospitality and attention to detail are second to none! More

Very convenient schedule setup and quick turnaround on vehicle repairs. Asked for specific areas of inspection and it was completed very quickly via email which allowed a review of all items and option to vehicle repairs. Asked for specific areas of inspection and it was completed very quickly via email which allowed a review of all items and option to select. More

Too expensive but excellent serviceanother service Too expensive but excellent service another service manager sent me several emails for a James Bailey??? Except for that everything was excellent an Too expensive but excellent service another service manager sent me several emails for a James Bailey??? Except for that everything was excellent and my car was ready in a reasonable time More

Dependable work and great service. Can always trust Richmond Mercedes for service on my 2002 used c320 wagon. I rely on their advice and am always satisfyed Richmond Mercedes for service on my 2002 used c320 wagon. I rely on their advice and am always satisfyed More

Friendly staff! Very thorough and patient in their explanations of issues found with my vehicle. My wife used this dealership to service her vehicle and highly recommended them. She was right! explanations of issues found with my vehicle. My wife used this dealership to service her vehicle and highly recommended them. She was right! More

Sherry was professional, patient, and kind, and explained everything very well. I look forward to working with her for future service visits. Thanks so much! everything very well. I look forward to working with her for future service visits. Thanks so much! More

I always enjoy a visit to have my car serviced but this last time it took two hours for a diagnostic test which I thought was too long. last time it took two hours for a diagnostic test which I thought was too long. More

I came to the dealership to get routine service for my car. The service technician was very polite and helpful he explained to me the services that need to be done at that time. car. The service technician was very polite and helpful he explained to me the services that need to be done at that time. More