This was only my second time bringing in my vehicle for service, and I was not aware of the service times. I showed up (7:15) early to pick up a vehicle and leave for work, but I was told that since my appointment was 8:30 I had to wait until then to be checked in. I thought I could come in drop of my car and pick up the rental and be on my way. The process was not explained when I made my appointment. Overall my experience was good. My service manager was very helpful in getting me checked in and explained the process, and my vehicle was ready on time.