Mercedes-Benz of Richmond

I found the CPO vehicle I was looking for online and contacted the dealership for more information. I received a response the same day with a complete brochure outlining the vehicle and its history. We visited the dealership within the week and purchased the vehicle. The entire process was extremely efficient and professional and we would return to this dealership for future vehicles.

Steven Honeywell and the team did an awesome job with getting my wife a loaner of equivalent model. The service was a recommendation from a previous visit the week prior. The service was completed in a very timely manner and we were kept up to date throughout the process. We will be back and definitely recommend MB of Richmond to others!

MY CAR BROKE DOWN IN THE MIDDLE OF AN 9HOUR TRIP IN WHICH LEFT ME HERE AT THIS DEALER FAR FROM HOME .AFTER SOME MINOR MIS COMMUNICATION ' THEY WERE ABLE FIX MY SITUATION, AN GET MY CAR BACK IN HIGHWAY ORDER' THANKS TO CHRIS GARLAND , AN LOGAN BUNGER OF THE SERVICE TEAM' AN( KEITH REDDY WHO HAPPENS TO BE AN GREAT LEADER THERE! I WILL FEEL MORE CONFIDENT KNOWING IF IM TRAVELING THAT AREA I WILL HAVE A PLACE TO TAKE CARE OF MY CAR IF NEEDED ......PRICELESS !

Using Fadhil our local salesman was a very professional and enjoyable experience. This is the second time we used Fadhil and he provided us with the expert knowledge of the vehicles as well had patients with us as we are finicky vehicle buyers.

Just showed up with a problem with a tire....six or eight folks in front and they took me in and fixed the problem in a short period of time...perfect customer service!

Everything always goes smoothly! Thanks for an easy experience as always. I’m treated like royalty when I get my vehicle serviced here. Thank you!

The customer service was very good.. the rep (Patrick) assigned to me was very helpful and kept me informed, however the length of time it took to repair my tire was a little too long for my liking ( 5 days)

From appointment scheduling, through service intake, through follow up during service with all questions answered through delivery after service completion, the customer service at MBR is always top flight. That is why I return time after time.

Austin has the most pleasant disposition and always goes out of his way to give you that “great” customer care experience. I was worried that I would be late returning the loaner vehicle due to an appointment. However, he assured me that it would be okay to take my time and not rush; and that I could return the vehicle the next day.

It didn't take long, for the service I had done very good job. Will recommend that everyone should choose thos dealership. I will return