Mercedes-Benz of Richmond

From check in to check out, very professional staff I had use of a courtesy vehicle while mine was in the shop, Logan took time to explain the new features

There is a reason I pass two Mercedes Dealerships and drive 4 hours round-trip to deal with MB of Richmond; it's their employees. Great interpersonal relationship skills make the sales process (and paper-work) a delight. These folks are A#1 in every respect.

Always a top notch experience! The quality of the work and the timeline of expectation are always a conistent expectation - and one that I make often with a high mileage occupation.

We loved working with Mike Rosen at MB of Richmond. Made the process extremely smooth and easy! Would recommend him and MB of Richmond highly to anyone in need of a new or used vehicle.

Unlike my experience at the Charlottesville dealership, I found the process of buying at the Richmond dealership awesome. They found me the right vehicle, gave me regular updates, and then spent lots of time with me to explain the various functions of the car. In short, I was 100% satisfied.

Mr. Thompson of the service department was very helpful and professional. The process was made easy, I was given a loaner car and had my car returned to me in a few days. While I was there my salesman Mike Rosen came and checked on me. They were both professional.

These are a bunch of incompetent service people; makes me wonder if they are really certified and who/where they got their certification from. Could not diagnose problem with car and took to an independent Mercedes mechanic that diagnosed problem in less than 5 minutes.

Cheryl Bowman was a joy to work with. Always smiling, understanding and very helpful. She and other staff we met represents your dealership very well.

Dealer has always been very responsive and on top of the business. Very friendly and always wants to make sure we are satisfied. Cooperative and attentive.

"Great customer service with a touch of class" I was looking for another Mercedes to buy and found it on your site. Joey responded and sent me all the details I requested. I called back the next day to let him know I was on the way to your dealership to test drive the car. Well I left your dealership with the car of my dreams. Christine your Finance Manager was very help and patience in helping me with the best financing options for me. Thanks for a great staff