Mercedes-Benz of Richmond

This was only my second time bringing in my vehicle for service, and I was not aware of the service times. I showed up (7:15) early to pick up a vehicle and leave for work, but I was told that since my appointment was 8:30 I had to wait until then to be checked in. I thought I could come in drop of my car and pick up the rental and be on my way. The process was not explained when I made my appointment. Overall my experience was good. My service manager was very helpful in getting me checked in and explained the process, and my vehicle was ready on time.

Logan Bunger was great to work with. Hope to work with him again when my car needs servicing. My overall experience from the sale to the servicing of my vehicle were outstanding.

Service manager Ron and consultant Logan were exceptionally helpful and knowledgeable. Truly appreciate all of their assistance I would recommend this dealership to anyone. Look forward to continue utilizing this facility. Thanks very much.

I always enjoy working with Patrick. He is pleasant and easy to work with. I appreciate that he has a wide range of knowledge in what he does.

Got my C-300 in quickly, completed an A-1 service, diagnosed and repaired a slow leak in a tire and got me on my way in a reasonable time.

Sales and service were great. Would buy again from my sales person and dealership nothing but a great experience. Can’t say enough good about my experience

The entire staff was excellent in all aspects of the purchase from the sales team to the finance group. It seemed to have a real team type of atmosphere.

I called early in the week about dropping my car off on July 10 for B4 service. The woman I spoke with was friendly and helpful; she said July 10 would be fine for July 11 early bird service. A man -- once more friendly and helpful --greeted me in the service area the afternoon of the 10th and sat with me as I filled out the form. I got the first text from Patrick Thompson early on the 11th and soon thereafter another text from him that the car was ready, much sooner than I had anticipated. Tyler Peay -- friendly and helpful -- guided me through check-out. The process could not have gone smoother. Plus, I was able to have a short visit with Fadil Pehlic who sold the car to me. My thanks to all!

Excellent customer service, responsiveness, timely appointment. Always accommodating. Would highly recommend this location for your vehicle needs. Detailed explanation of service and upcoming needs. Thanks

Friendliness,Responsive, professional & delivered what I was promised. Overall great experience with salesman and managers as well as service representatives at Mercedes Benz of Richmond.