Mercedes-Benz of Richmond - Service Center

Loved being able to drive into a bay to leave off my car. They fixed something at no charge that another dealer told me would cost $300! It's a bit of a drive for me to come for service but I'll come back They fixed something at no charge that another dealer told me would cost $300! It's a bit of a drive for me to come for service but I'll come back rather than go to that other dealer. The price was reasonable, my car was ready when they said it would be, and the man who showed me to my car was very nice. Very professional organization. More

The service was alway wonderful , and I love everything about you all.. From the time I pull up and from the time I leave .. it’s always a good vibe .. about you all.. From the time I pull up and from the time I leave .. it’s always a good vibe .. More

This was the first time (in almost 20 years as a customer) I have met this serviceman. I could not have been more impressed with the way I was treated customer) I have met this serviceman. I could not have been more impressed with the way I was treated More

Do the work without any drama, car is always ready on time and cleaned up, service advisors keep you informed, very professional dealership overall. People are very friendly and actually care about custo time and cleaned up, service advisors keep you informed, very professional dealership overall. People are very friendly and actually care about customer. Thanks again! More

Fixed vibration in the steering wheel especially when braking. I've had this problem for a year since I bought this Certified CLA. New Rotors and brakes fixed it, thankfully, Ron Sebastian split the co braking. I've had this problem for a year since I bought this Certified CLA. New Rotors and brakes fixed it, thankfully, Ron Sebastian split the cost. I'm happy to have this problem behind me! Patrick (service writer) and Ron Sebastian (service manager) were very courtliness! Thanks, Guys! More

Many thanks for the always great customer service, professional and courteous personnel, the car was serviced on schedule and cleaned after, I felt safe and comfortable the whole time, keep up the goo professional and courteous personnel, the car was serviced on schedule and cleaned after, I felt safe and comfortable the whole time, keep up the good work everyone! More

I bought my car from them used almost 15 years ago and they still treat me like I am one of their best customers. The service, hospitality and attention to detail are second to none! they still treat me like I am one of their best customers. The service, hospitality and attention to detail are second to none! More

Very convenient schedule setup and quick turnaround on vehicle repairs. Asked for specific areas of inspection and it was completed very quickly via email which allowed a review of all items and option to vehicle repairs. Asked for specific areas of inspection and it was completed very quickly via email which allowed a review of all items and option to select. More

Too expensive but excellent serviceanother service Too expensive but excellent service another service manager sent me several emails for a James Bailey??? Except for that everything was excellent an Too expensive but excellent service another service manager sent me several emails for a James Bailey??? Except for that everything was excellent and my car was ready in a reasonable time More

Dependable work and great service. Can always trust Richmond Mercedes for service on my 2002 used c320 wagon. I rely on their advice and am always satisfyed Richmond Mercedes for service on my 2002 used c320 wagon. I rely on their advice and am always satisfyed More