Mercedes-Benz of Richmond - Service Center

Friendly staff! Very thorough and patient in their explanations of issues found with my vehicle. My wife used this dealership to service her vehicle and highly recommended them. She was right! explanations of issues found with my vehicle. My wife used this dealership to service her vehicle and highly recommended them. She was right! More

Sherry was professional, patient, and kind, and explained everything very well. I look forward to working with her for future service visits. Thanks so much! everything very well. I look forward to working with her for future service visits. Thanks so much! More

I always enjoy a visit to have my car serviced but this last time it took two hours for a diagnostic test which I thought was too long. last time it took two hours for a diagnostic test which I thought was too long. More

I came to the dealership to get routine service for my car. The service technician was very polite and helpful he explained to me the services that need to be done at that time. car. The service technician was very polite and helpful he explained to me the services that need to be done at that time. More

Easy appointment both online and phone calls. Staffs professional and super friendly. Waiting room loaded with snacks and drinks. Loved the complimentary wash. Took my car in for 10K service as well as professional and super friendly. Waiting room loaded with snacks and drinks. Loved the complimentary wash. Took my car in for 10K service as well as state inspection. Both times were very pleasant. More

Fantastic dealership! Always on time and no surprises with routine maintenance. Love the car and dealership. Courteous staff and beautiful waiting area. Highly recommend this dealership! with routine maintenance. Love the car and dealership. Courteous staff and beautiful waiting area. Highly recommend this dealership! More

Excellent service. Sherrie is Very approachable to customers. Great asset to the company. Really took care of my car. Keep up the good work benz family. customers. Great asset to the company. Really took care of my car. Keep up the good work benz family. More

Outstanding service. Professional, concerned, interested. Exactly what one expects with a Mercedes Benz dealership and in the best interest of the customer. Service exceeds what I have experienced with othe Exactly what one expects with a Mercedes Benz dealership and in the best interest of the customer. Service exceeds what I have experienced with other luxury brands. More

I had great customer service from the time I arrived, got the loaner and then checked out a few days later. Justin Gray always kept me informed with the progress of my car. The entire team is simply....Aweso the loaner and then checked out a few days later. Justin Gray always kept me informed with the progress of my car. The entire team is simply....Awesome! More

The Mercedes brand shoulders an expectation of quality and service. This dealership exceeds all metrics therein and comes highly recommended. Logan in the service department deserves recognition and rewar and service. This dealership exceeds all metrics therein and comes highly recommended. Logan in the service department deserves recognition and reward. For me, these guys knocked the ball out of the park. More