Mercedes-Benz of Richmond - Service Center

I have dealt with this dealership many years, both sales and service. I have been and continue to be pleased with care and treatment I receive when I go in. and service. I have been and continue to be pleased with care and treatment I receive when I go in. More

Very professional. They let you know every step of the way progress and recommendations. They have personal skills and very knowledgeable about all issues. Awesome experience. way progress and recommendations. They have personal skills and very knowledgeable about all issues. Awesome experience. More

I am very grateful for the wonderful service received when the check engine light unexpectedly came on while traveling from out of town. Thank you! when the check engine light unexpectedly came on while traveling from out of town. Thank you! More

Always courteous and friendly. They get it done right the first time! They even wash and clean my car when I bring it in for service! first time! They even wash and clean my car when I bring it in for service! More

I was very pleased with the scheduler who listened to my needs and got me such a timely and convenient appointment. I was also pleased with the service advisor, Steve, who kept me informed. I also give 5 st needs and got me such a timely and convenient appointment. I was also pleased with the service advisor, Steve, who kept me informed. I also give 5 stars to Mr. Kervin Ridgley, sales person, who always comes over to the service department to acknowledge my presence when I bring my car in for servicing. High quality customer service even after the sale. More

Patrick Thompson always gives prompt and excellent service. Although living in Midlothian I decided that I get better service at Broad St. He is courteous, knowlegeable and not dismissive or rude as w service. Although living in Midlothian I decided that I get better service at Broad St. He is courteous, knowlegeable and not dismissive or rude as was my last experience at Midlothian. Ill recommend Patrick any day More

Steven is an excellent service rep, he gets my issues addressed quickly, communicates effectively, he is also very personable and professional, a true asset!! Thank you addressed quickly, communicates effectively, he is also very personable and professional, a true asset!! Thank you More

Logan Bunger is always the best and I will always go with him in the future. Very sympathetic to my problem with the tire and very accommodating. Steve is your worst for many reasons. with him in the future. Very sympathetic to my problem with the tire and very accommodating. Steve is your worst for many reasons. More

Very impressed with the service and prompt communication. Sherry Moore did a great job of answering my questions and facilitating the repair. Wouldn't take my Mercedes anywhere else. Sherry Moore did a great job of answering my questions and facilitating the repair. Wouldn't take my Mercedes anywhere else. More

Dear Ron,I especially appreciate the excellent customer Dear Ron, I especially appreciate the excellent customer service I always receive from Patrick, Justin, and the greeters whenever I need to bring my Dear Ron, I especially appreciate the excellent customer service I always receive from Patrick, Justin, and the greeters whenever I need to bring my GLK or SL in for service. Everyone is very polite and attentive to my requests. Thank you!! More