Mercedes-Benz of Richmond - Service Center

I have never been happier with service. From the moment I arrived, to the time I departed, I encountered very helpful staff, everything was fully discussed, and I was promptly informed when my car was read I arrived, to the time I departed, I encountered very helpful staff, everything was fully discussed, and I was promptly informed when my car was ready. Excellence in every way. More

MB Richmond has been my home for all my E350 service since moving to the area. They have constantly worked to fit service into my schedule. While my car is in the shop, customer communication is big plu since moving to the area. They have constantly worked to fit service into my schedule. While my car is in the shop, customer communication is big plus. Each time, service is timely with regular updates on work in progress. Each time, the cost was within the estimate—and any issues discovered during service were immediately communicated to me with cost and urgency of addressing the issue(s). In some cases, an issue could be pushed off to be addressed at a later date. I love the working relationship I have with MB Richmond and, especially, my advisor, Logan Bunger. More

Justin Gray was extremely helpful giving me advice on future needs regarding my prepaid service! The dealership is always kind and helpful in helping me with my needs! Thank you! future needs regarding my prepaid service! The dealership is always kind and helpful in helping me with my needs! Thank you! More

Was a recall visit, but service was excellent, as was shuttle service. Shuttle drivers were very friendly, and Justin was very professional and courteous. No charge, of course, so the price was right t shuttle service. Shuttle drivers were very friendly, and Justin was very professional and courteous. No charge, of course, so the price was right too. More

I have dealt with this dealership many years, both sales and service. I have been and continue to be pleased with care and treatment I receive when I go in. and service. I have been and continue to be pleased with care and treatment I receive when I go in. More

Very professional. They let you know every step of the way progress and recommendations. They have personal skills and very knowledgeable about all issues. Awesome experience. way progress and recommendations. They have personal skills and very knowledgeable about all issues. Awesome experience. More

I am very grateful for the wonderful service received when the check engine light unexpectedly came on while traveling from out of town. Thank you! when the check engine light unexpectedly came on while traveling from out of town. Thank you! More

Always courteous and friendly. They get it done right the first time! They even wash and clean my car when I bring it in for service! first time! They even wash and clean my car when I bring it in for service! More

I was very pleased with the scheduler who listened to my needs and got me such a timely and convenient appointment. I was also pleased with the service advisor, Steve, who kept me informed. I also give 5 st needs and got me such a timely and convenient appointment. I was also pleased with the service advisor, Steve, who kept me informed. I also give 5 stars to Mr. Kervin Ridgley, sales person, who always comes over to the service department to acknowledge my presence when I bring my car in for servicing. High quality customer service even after the sale. More

Patrick Thompson always gives prompt and excellent service. Although living in Midlothian I decided that I get better service at Broad St. He is courteous, knowlegeable and not dismissive or rude as w service. Although living in Midlothian I decided that I get better service at Broad St. He is courteous, knowlegeable and not dismissive or rude as was my last experience at Midlothian. Ill recommend Patrick any day More