Mercedes-Benz of Richmond - Service Center

Scheduling time and check in was great. It's a pleasure to have Login and Patrick Thompson to assist me when I come in. Previously, I was ready to switch from Mercedes Benz until they assisted me with an i to have Login and Patrick Thompson to assist me when I come in. Previously, I was ready to switch from Mercedes Benz until they assisted me with an issue I have been dealing with from the service department at the Midlothian office. Thanks to them! More

I was completely satisfied with my experience while having my vehicle serviced. The service Rep was truly exceptional on his overall knowledge regarding the service of my vehicle. having my vehicle serviced. The service Rep was truly exceptional on his overall knowledge regarding the service of my vehicle. More

Great service! Loved having a loaner car too! Easy to schedule and work with my timeframe. Checkout was completed with ease and efficiency! Thanks again! schedule and work with my timeframe. Checkout was completed with ease and efficiency! Thanks again! More

Scheduling was easy, check-in was fast, everyone was very friendly, and my car was repaired more quickly than expected. Seems like the new parking lot helps make more efficient. Steven was great to work wit friendly, and my car was repaired more quickly than expected. Seems like the new parking lot helps make more efficient. Steven was great to work with every step of the way! More

Sherry Moore, my Assistant Service Manager was outstanding!She took down every detail I provided and followed up with me continuously throughout.Great Service, Labor charge too high! outstanding!She took down every detail I provided and followed up with me continuously throughout.Great Service, Labor charge too high! More

The service was of the utmost quality and courtesy. My only reason for coming in that morning was merely for a service check up. However, I left with another vehicle. A 1 service plus courtesy equaled new only reason for coming in that morning was merely for a service check up. However, I left with another vehicle. A 1 service plus courtesy equaled new vehicle. Pure excellence . More

This dealership runs its service like it was for family. We are always sure that we will receive the best help for any problem, as we have for forty years! We are always sure that we will receive the best help for any problem, as we have for forty years! More

Patrick is honest and fair. Mb stuff is very expensive. Why do I have to have 25 words or more this is a pain. I will never do it again. Why do I have to have 25 words or more this is a pain. I will never do it again. More

Have been to the dealership twice in the past 2 months and both the times have been very satisfied with the service and the service advisor. No complaints. Definitely recommended. and both the times have been very satisfied with the service and the service advisor. No complaints. Definitely recommended. More

I came to Richmond location to have my 2016 Mercedes CLA Serviced. Everything went smoothly and everyone was so friendly! Highly recommend. Great Customer service! Serviced. Everything went smoothly and everyone was so friendly! Highly recommend. Great Customer service! More