Mercedes-Benz of Richmond - Service Center

I give this dealership a five star rating. Knowledgeable, professional, and caring staff. Kudos and thanks to Steven Hunnewell-he is the best. Thank u professional, and caring staff. Kudos and thanks to Steven Hunnewell-he is the best. Thank u More

Vehicle in for service Brought my vehicle in for inspection. As always Steven , my service advisor, was there to handle all the details in a very professional manner. Was i Brought my vehicle in for inspection. As always Steven , my service advisor, was there to handle all the details in a very professional manner. Was in and out in a very timely manner. Always satisfied with my experience. Thanks. More

Absolutely one of the most finest classiest dealerships I have ever visited in my life. They treat you like a king and are very professional to say the least. have ever visited in my life. They treat you like a king and are very professional to say the least. More

Service:A The people that I spoke (by phone) to that helped me with the service that I needed for my vehicle were very helpful, pleasant and knowledgeable abou The people that I spoke (by phone) to that helped me with the service that I needed for my vehicle were very helpful, pleasant and knowledgeable about what I needed for my car. More

Hunnewell/Moore I've been to this dealership multiple times and Steve's always been courteous, especially when my car was still under warranty. It is because of the w I've been to this dealership multiple times and Steve's always been courteous, especially when my car was still under warranty. It is because of the way that I was previously treated that I opted to use Mercedes of Richmond to do the recall work. Also, Sherry Moore was my advisor for some major work last summer and was good too. More

I was impressed with your representative handling of my business smart and on time ! Sherry was very pleasant and efficient and your complimentary coffee was well received 😎 business smart and on time ! Sherry was very pleasant and efficient and your complimentary coffee was well received 😎 More

Great Experience Great customer service. No extended wait time. Was made very comfortable and was informed of everything that was being done. No surprises and no press Great customer service. No extended wait time. Was made very comfortable and was informed of everything that was being done. No surprises and no pressure to get extra services I did not need at the time. More

Wonderful Service as always We have been having our Mercedes' serviced for many years and always enjoy the profession service we receive. Always friendly, professional and timely We have been having our Mercedes' serviced for many years and always enjoy the profession service we receive. Always friendly, professional and timely. Thank you to everybody at Mercedes for keeping our beloved cars in tip top shape. More

Every employee encountered is friendly and courteous. Service is prompt. Even when you must wait a little longer, the lounge is a comfortable place to wait. Service is prompt. Even when you must wait a little longer, the lounge is a comfortable place to wait. More

Great experience start to finish From check in, to explanation of service needed, to timely performance, to loaner, to wash, to check out -- A+. Steven did an admirable job with the a From check in, to explanation of service needed, to timely performance, to loaner, to wash, to check out -- A+. Steven did an admirable job with the appointment. More