Mercedes-Benz of Richmond - Service Center

Great service Always a pleasure to work with the service department. Everything was completed and done on time. The service staff is courteous and keeps in touch Always a pleasure to work with the service department. Everything was completed and done on time. The service staff is courteous and keeps in touch with you throughout the process. More

Always a great experience. I am impressed by their professionalism, and, I trust them to handle my car with utmost care. Prior to the start of service, we discussed the car's ne I am impressed by their professionalism, and, I trust them to handle my car with utmost care. Prior to the start of service, we discussed the car's needs and the approximate cost of those needs. They kept me informed as to the progress of my service. I am very pleased with the results. More

Excellent, Thorough, Honest Service From start to finish, the service I received exceeded expectations. We discussed the service beforehand, and we went over all my service option avail From start to finish, the service I received exceeded expectations. We discussed the service beforehand, and we went over all my service option available. There was no attempt to push added work, yet I was fully informed of the benefits for each service item. I drove out of my way to get to this dealership and it was well worth it the superior service I received. More

Battery failure. I will recommend McGeorge Mercedes Benz of Richmond to other customers. The Technicians got my car up and running. They were very polite, friendly a I will recommend McGeorge Mercedes Benz of Richmond to other customers. The Technicians got my car up and running. They were very polite, friendly and concerned about your car. More

Great service. Everyone was very friendly. Service was Great service. Everyone was very friendly. Service was done in a timely manner. I was extended a courtesy when my life got in the way of droppin Great service. Everyone was very friendly. Service was done in a timely manner. I was extended a courtesy when my life got in the way of dropping off my loaner. More

As always the guys in service department ( Logan, Patrick and Shaun) always gives me excellent service. They always are attentive to my needs and answer all questions that I ask. and Shaun) always gives me excellent service. They always are attentive to my needs and answer all questions that I ask. More

Service center does not return calls Last week I called to speak with a service advisor fort some information before I booked my car in for some work. I was out through to someone's voice Last week I called to speak with a service advisor fort some information before I booked my car in for some work. I was out through to someone's voice mail. I never heard back. I called again today and was sent to another advisors voice mail as I explained that I never recurved a call back. Still no returned call. I now have to call another Mercedes dealer that is much further away because these people won't return calls. More

Chris Garland always give exceptional customer service, it’s a pleasure working with him. The service waiting area was clean and comfortable. The only down side is that no juice is provide I don’t drink ho it’s a pleasure working with him. The service waiting area was clean and comfortable. The only down side is that no juice is provide I don’t drink hot beverages and I try to stay away from caffeine. More

Keeps me in the Loop Steve H. was the best and is always pleasant to work with. He answers my questions promptly via text messages and keeps me in the service loop! Thanks Steve H. was the best and is always pleasant to work with. He answers my questions promptly via text messages and keeps me in the service loop! Thanks Steve! More

B Service It is always a pleasure to deal with the service adviser, specifically Logan Bunger (but others as well). Service required was done in a speedy and ef It is always a pleasure to deal with the service adviser, specifically Logan Bunger (but others as well). Service required was done in a speedy and efficient manner. Service/parts recommended was/were needed although a bit expensive. I also appreciate the availability of a loaner car for service that takes all day, All in all it is always a nice experience at your dealership. More