Mercedes-Benz of Richmond - Service Center

Service Chris Garland always looks out for me and my car service experience. He is an professional and a true positive reflection on Mercedes. He oversee Chris Garland always looks out for me and my car service experience. He is an professional and a true positive reflection on Mercedes. He oversees the service and educates me on what to expect in future to maintain my car. My plan to to keep it in good condition for a long time. I have been working with Chris for over 7 years and look forward to many more years. More

Great service Sherry was on it from the first moment we dropped off our car, to my pickup. People need to know where to find amazing service and this place gets it. Sherry was on it from the first moment we dropped off our car, to my pickup. People need to know where to find amazing service and this place gets it. More

Always first class excellent customer service My experience from beginning to end is always been first class. I appreciate the attentiveness of the staff and excellent communication. Always go ab My experience from beginning to end is always been first class. I appreciate the attentiveness of the staff and excellent communication. Always go above and beyond. More

Great customer experience Went in for the routine maintenance. The experience from the drop off to the maintenance to the pick up was great. The loaner is a huge value. Went in for the routine maintenance. The experience from the drop off to the maintenance to the pick up was great. The loaner is a huge value. More

Great Service The service center is the best. Logan makes it a pleasant experience. I was very pleased with the total experience. I highly recommend Mercedes Benz o The service center is the best. Logan makes it a pleasant experience. I was very pleased with the total experience. I highly recommend Mercedes Benz of Richmond. More

The best customer service in Richmond Your customer service is the best....you all really know how to make the experience as pleasant as possible and I really appreciate it. Your professio Your customer service is the best....you all really know how to make the experience as pleasant as possible and I really appreciate it. Your professionalism is outstanding Thank You More

Awesome Customer Service Easy check in and check out. Customer service rep was polite and understanding. Recommendation service for my car. Text messages to keep me up to day Easy check in and check out. Customer service rep was polite and understanding. Recommendation service for my car. Text messages to keep me up to day More

A perfect maintenance experience A very pleasant experience. I arrived on time and was quickly and courteously checked in. I was waiting at the dealer for the work to be completed a A very pleasant experience. I arrived on time and was quickly and courteously checked in. I was waiting at the dealer for the work to be completed and it was. My car was ready in less than two hours. More

Service on my car was performed in a timely manner...i Very satisfied with service. Resolution of problem was completed in a timely manner.. Peter Bergdorf kept me apprised and explained what the pro Very satisfied with service. Resolution of problem was completed in a timely manner.. Peter Bergdorf kept me apprised and explained what the problem was and how it was resolved. More

SERVICE AT BENZ I am very please with the degree of service given at Mercedes Benz dealership in Richmond. The degree of excellence of the people in the service depa I am very please with the degree of service given at Mercedes Benz dealership in Richmond. The degree of excellence of the people in the service department is very high and I strongly recommend them. Franco Laghi More