Mercedes-Benz of Richmond - Service Center

Service easy, efficient with friendly, helpful staff I called early in the week about dropping my car off on July 10 for B4 service. The woman I spoke with was friendly and helpful; she said July 10 woul I called early in the week about dropping my car off on July 10 for B4 service. The woman I spoke with was friendly and helpful; she said July 10 would be fine for July 11 early bird service. A man -- once more friendly and helpful --greeted me in the service area the afternoon of the 10th and sat with me as I filled out the form. I got the first text from Patrick Thompson early on the 11th and soon thereafter another text from him that the car was ready, much sooner than I had anticipated. Tyler Peay -- friendly and helpful -- guided me through check-out. The process could not have gone smoother. Plus, I was able to have a short visit with Fadil Pehlic who sold the car to me. My thanks to all! More

Service Excellent customer service, responsiveness, timely appointment. Always accommodating. Would highly recommend this location for your vehicle needs. Det Excellent customer service, responsiveness, timely appointment. Always accommodating. Would highly recommend this location for your vehicle needs. Detailed explanation of service and upcoming needs. Thanks More

Warranty Friendliness,Responsive, professional & delivered what I was promised. Overall great experience with salesman and managers as well as service represen Friendliness,Responsive, professional & delivered what I was promised. Overall great experience with salesman and managers as well as service representatives at Mercedes Benz of Richmond. More

Excellent Service Mercedes Benz of Richmond has always provided excellent service over the years, to include making and explaining sound recommendations for future serv Mercedes Benz of Richmond has always provided excellent service over the years, to include making and explaining sound recommendations for future service. In addition, the customer service waiting area is very comfortable. More

Sherry was a great service provider. Had a great experience and would use this dealership and service department again if I’m in the area and need assistance. The service was done quickly Had a great experience and would use this dealership and service department again if I’m in the area and need assistance. The service was done quickly and I was given a comparable loaner car. More

As always, wonderful service Shout out to Steven, our service advisor, who always makes sure our vehicles are well maintained. Always keeps us informed as to the service status an Shout out to Steven, our service advisor, who always makes sure our vehicles are well maintained. Always keeps us informed as to the service status and anything else that comes up. We appreciate his dedication. More

Professional, friendly, excellent service at MB of Richmond! MB of Richmond sets the standard for excellence in caring for their customers as well as their customers’ automobiles. They always make you feel welco MB of Richmond sets the standard for excellence in caring for their customers as well as their customers’ automobiles. They always make you feel welcome and appreciated. The service experience is always first class. More

Friendly & professional The staff was friendly and professional. I didn't agree with being charged diagnostic fees for each problem but it was from my understanding that it w The staff was friendly and professional. I didn't agree with being charged diagnostic fees for each problem but it was from my understanding that it was needed to troubleshoot each issue. Most repair shops just print them all. In spite pricing, my issue was resolved as well as the process comprehensible. More

Addressed all of my concerns I felt something about my brakes were not working correctly after my car had been repaired by another mechanic for front end collision damage. Merced I felt something about my brakes were not working correctly after my car had been repaired by another mechanic for front end collision damage. Mercedes who replaced my brakes weeks before agreed to look over everything to assure me they were working as they should. They seem to be working exactly as they did after my brakes were replaced. More

Absolutely the best service! My 2013 smart car died on November 2018 and have been fighting with the warranty company to cover the claim. Patrick Thompson is the best, kept me inf My 2013 smart car died on November 2018 and have been fighting with the warranty company to cover the claim. Patrick Thompson is the best, kept me informed on everything and whenever I called/texted him got the response right back. The warranty company finally covered the claimed last week and Patrick got the new engine replaced way sooner than I expected. It’s been a long journey and Patrick was right there for me. Thanks for all your help and patience Patrick!! More