Mercedes-Benz of Richmond - Service Center

Service Excellence On time, on estimate, courteously handled. Christ Garland is a customer service ace. Opportunity to have a "loaner" is particularly attractive since On time, on estimate, courteously handled. Christ Garland is a customer service ace. Opportunity to have a "loaner" is particularly attractive since we commute 100+ miles to the shop. More

Service experience was excellent My service experience was excellent as always. Working with Chris Garland was excellent and extremely helpful. Irvin Rich also assisted in resolving o My service experience was excellent as always. Working with Chris Garland was excellent and extremely helpful. Irvin Rich also assisted in resolving one small issue I had and now I’m completely satisfied. More

Great experience It was a pleasure to have my car serviced at your facility—you made it easy. Was welcomed by friendly staff through the whole process. No hassle about It was a pleasure to have my car serviced at your facility—you made it easy. Was welcomed by friendly staff through the whole process. No hassle about getting a courtesy car. I also thought the service was fairly priced. Thank you very much. More

Excellent experience great customer service. Steven was great and the customer was excellent and the had my car services and on the go in a little over hour. Wonderful environment friendly people Steven was great and the customer was excellent and the had my car services and on the go in a little over hour. Wonderful environment friendly people. More

Battery Replacement This was only my second time bringing in my vehicle for service, and I was not aware of the service times. I showed up (7:15) early to pick up a vehic This was only my second time bringing in my vehicle for service, and I was not aware of the service times. I showed up (7:15) early to pick up a vehicle and leave for work, but I was told that since my appointment was 8:30 I had to wait until then to be checked in. I thought I could come in drop of my car and pick up the rental and be on my way. The process was not explained when I made my appointment. Overall my experience was good. My service manager was very helpful in getting me checked in and explained the process, and my vehicle was ready on time. More

Good experience Logan Bunger was great to work with. Hope to work with him again when my car needs servicing. My overall experience from the sale to the servicing o Logan Bunger was great to work with. Hope to work with him again when my car needs servicing. My overall experience from the sale to the servicing of my vehicle were outstanding. More

Excellent Service of automobile Service manager Ron and consultant Logan were exceptionally helpful and knowledgeable. Truly appreciate all of their assistance I would recommend thi Service manager Ron and consultant Logan were exceptionally helpful and knowledgeable. Truly appreciate all of their assistance I would recommend this dealership to anyone. Look forward to continue utilizing this facility. Thanks very much. More

Excellent I always enjoy working with Patrick. He is pleasant and easy to work with. I appreciate that he has a wide range of knowledge in what he does. I always enjoy working with Patrick. He is pleasant and easy to work with. I appreciate that he has a wide range of knowledge in what he does. More

A-check, VA State Inspection Got my C-300 in quickly, completed an A-1 service, diagnosed and repaired a slow leak in a tire and got me on my way in a reasonable time. Got my C-300 in quickly, completed an A-1 service, diagnosed and repaired a slow leak in a tire and got me on my way in a reasonable time. More

Service easy, efficient with friendly, helpful staff I called early in the week about dropping my car off on July 10 for B4 service. The woman I spoke with was friendly and helpful; she said July 10 woul I called early in the week about dropping my car off on July 10 for B4 service. The woman I spoke with was friendly and helpful; she said July 10 would be fine for July 11 early bird service. A man -- once more friendly and helpful --greeted me in the service area the afternoon of the 10th and sat with me as I filled out the form. I got the first text from Patrick Thompson early on the 11th and soon thereafter another text from him that the car was ready, much sooner than I had anticipated. Tyler Peay -- friendly and helpful -- guided me through check-out. The process could not have gone smoother. Plus, I was able to have a short visit with Fadil Pehlic who sold the car to me. My thanks to all! More