Mercedes-Benz of Richmond - Service Center

Good experience Logan Bunger was great to work with. Hope to work with him again when my car needs servicing. My overall experience from the sale to the servicing o Logan Bunger was great to work with. Hope to work with him again when my car needs servicing. My overall experience from the sale to the servicing of my vehicle were outstanding. More

Excellent Service of automobile Service manager Ron and consultant Logan were exceptionally helpful and knowledgeable. Truly appreciate all of their assistance I would recommend thi Service manager Ron and consultant Logan were exceptionally helpful and knowledgeable. Truly appreciate all of their assistance I would recommend this dealership to anyone. Look forward to continue utilizing this facility. Thanks very much. More

Excellent I always enjoy working with Patrick. He is pleasant and easy to work with. I appreciate that he has a wide range of knowledge in what he does. I always enjoy working with Patrick. He is pleasant and easy to work with. I appreciate that he has a wide range of knowledge in what he does. More

A-check, VA State Inspection Got my C-300 in quickly, completed an A-1 service, diagnosed and repaired a slow leak in a tire and got me on my way in a reasonable time. Got my C-300 in quickly, completed an A-1 service, diagnosed and repaired a slow leak in a tire and got me on my way in a reasonable time. More

Service easy, efficient with friendly, helpful staff I called early in the week about dropping my car off on July 10 for B4 service. The woman I spoke with was friendly and helpful; she said July 10 woul I called early in the week about dropping my car off on July 10 for B4 service. The woman I spoke with was friendly and helpful; she said July 10 would be fine for July 11 early bird service. A man -- once more friendly and helpful --greeted me in the service area the afternoon of the 10th and sat with me as I filled out the form. I got the first text from Patrick Thompson early on the 11th and soon thereafter another text from him that the car was ready, much sooner than I had anticipated. Tyler Peay -- friendly and helpful -- guided me through check-out. The process could not have gone smoother. Plus, I was able to have a short visit with Fadil Pehlic who sold the car to me. My thanks to all! More

Service Excellent customer service, responsiveness, timely appointment. Always accommodating. Would highly recommend this location for your vehicle needs. Det Excellent customer service, responsiveness, timely appointment. Always accommodating. Would highly recommend this location for your vehicle needs. Detailed explanation of service and upcoming needs. Thanks More

Warranty Friendliness,Responsive, professional & delivered what I was promised. Overall great experience with salesman and managers as well as service represen Friendliness,Responsive, professional & delivered what I was promised. Overall great experience with salesman and managers as well as service representatives at Mercedes Benz of Richmond. More

Excellent Service Mercedes Benz of Richmond has always provided excellent service over the years, to include making and explaining sound recommendations for future serv Mercedes Benz of Richmond has always provided excellent service over the years, to include making and explaining sound recommendations for future service. In addition, the customer service waiting area is very comfortable. More

Sherry was a great service provider. Had a great experience and would use this dealership and service department again if I’m in the area and need assistance. The service was done quickly Had a great experience and would use this dealership and service department again if I’m in the area and need assistance. The service was done quickly and I was given a comparable loaner car. More

As always, wonderful service Shout out to Steven, our service advisor, who always makes sure our vehicles are well maintained. Always keeps us informed as to the service status an Shout out to Steven, our service advisor, who always makes sure our vehicles are well maintained. Always keeps us informed as to the service status and anything else that comes up. We appreciate his dedication. More