Mercedes-Benz of Richmond - Service Center

Professional, friendly, excellent service at MB of Richmond! MB of Richmond sets the standard for excellence in caring for their customers as well as their customers’ automobiles. They always make you feel welco MB of Richmond sets the standard for excellence in caring for their customers as well as their customers’ automobiles. They always make you feel welcome and appreciated. The service experience is always first class. More

Friendly & professional The staff was friendly and professional. I didn't agree with being charged diagnostic fees for each problem but it was from my understanding that it w The staff was friendly and professional. I didn't agree with being charged diagnostic fees for each problem but it was from my understanding that it was needed to troubleshoot each issue. Most repair shops just print them all. In spite pricing, my issue was resolved as well as the process comprehensible. More

Addressed all of my concerns I felt something about my brakes were not working correctly after my car had been repaired by another mechanic for front end collision damage. Merced I felt something about my brakes were not working correctly after my car had been repaired by another mechanic for front end collision damage. Mercedes who replaced my brakes weeks before agreed to look over everything to assure me they were working as they should. They seem to be working exactly as they did after my brakes were replaced. More

Absolutely the best service! My 2013 smart car died on November 2018 and have been fighting with the warranty company to cover the claim. Patrick Thompson is the best, kept me inf My 2013 smart car died on November 2018 and have been fighting with the warranty company to cover the claim. Patrick Thompson is the best, kept me informed on everything and whenever I called/texted him got the response right back. The warranty company finally covered the claimed last week and Patrick got the new engine replaced way sooner than I expected. It’s been a long journey and Patrick was right there for me. Thanks for all your help and patience Patrick!! More

Satisfied customer I am completely satisfied with the service I received. I had a problem with my payment and the cashier was patient and friendly. I appreciate the tim I am completely satisfied with the service I received. I had a problem with my payment and the cashier was patient and friendly. I appreciate the time he spent processing my payment. More

Exceptional dealership & Exceptional people Always have a welcoming experience at this dealership, Logan Bunger is an "exceptional" service advisor, great lounge area and perfect environment to Always have a welcoming experience at this dealership, Logan Bunger is an "exceptional" service advisor, great lounge area and perfect environment to wait. Thanks, Sameer. More

2013 SMART Car 60K service Service was performed satisfactorily and the staff was pleasant and professional. Though dealership provided loaner vehicle, they kept my car for over Service was performed satisfactorily and the staff was pleasant and professional. Though dealership provided loaner vehicle, they kept my car for over seven hours to perform the service. Thought that was a bit excessive. More

Repair The service team is always professional and courteous. Logan worked diligently to explore all possible issues. Completely satisfied every visit with The service team is always professional and courteous. Logan worked diligently to explore all possible issues. Completely satisfied every visit with the quality of service received. More

B1 Service Friendly, efficient, and timely service. Was checked in quickly and was given loaner car. Patrick was very efficient and friendly. Overall great serv Friendly, efficient, and timely service. Was checked in quickly and was given loaner car. Patrick was very efficient and friendly. Overall great service experience. Would recommend dealership More

A Service Service was done quickly and efficiently. Loaner car was clean and excellent. Chris is always a pleasure to work with. Was surprised how quickly the s Service was done quickly and efficiently. Loaner car was clean and excellent. Chris is always a pleasure to work with. Was surprised how quickly the service was completed. More