Mercedes-Benz of Richmond - Service Center

The process to have my car repaired was made easy. Mr. Thompson of the service department was very helpful and professional. The process was made easy, I was given a loaner car and had my car returned Mr. Thompson of the service department was very helpful and professional. The process was made easy, I was given a loaner car and had my car returned to me in a few days. While I was there my salesman Mike Rosen came and checked on me. They were both professional. More

RUN AND NEVER LOOK BACK These are a bunch of incompetent service people; makes me wonder if they are really certified and who/where they got their certification from. Could n These are a bunch of incompetent service people; makes me wonder if they are really certified and who/where they got their certification from. Could not diagnose problem with car and took to an independent Mercedes mechanic that diagnosed problem in less than 5 minutes. More

Very responsive and courteous Dealer has always been very responsive and on top of the business. Very friendly and always wants to make sure we are satisfied. Cooperative and atte Dealer has always been very responsive and on top of the business. Very friendly and always wants to make sure we are satisfied. Cooperative and attentive. More

As good as it gets I have been a happy customer there for more than 30 years. Chris Garland has been there for 27 of those years. Chris is always courteous and attentive I have been a happy customer there for more than 30 years. Chris Garland has been there for 27 of those years. Chris is always courteous and attentive, and gives frequent updates on progress, I live in a rural area, transport school aged children, and it is essential that my vehicles be trouble-free. Regular, routine maintenance at MB of Richmond makes that happen. My sincere thanks to everyone for another good service experience. More

Service with a touch of customer appreciation I brought my car in for a number of issues. Patrick was very helpful in getting me in and out in a timely manner and understood all of my complaints. I brought my car in for a number of issues. Patrick was very helpful in getting me in and out in a timely manner and understood all of my complaints. He also did a very good job working with my warranty company. I always had this vibration throughout my vehicle and did not think anything of it until this visit. I spoke with a delightful technician named Sean who was very thorough. He took the time to look my vehicle over and noticed that there were some parts causing this vibration. He also fixed my a/c and found what this noise was that no other technician could find on my previous visits. After picking up my car I was left feeling completely satisfied and confident. I know when I return I will be asking for Patrick and Sean to working with me again. My car rides like new again! More

Great Service I have an older car and I feel that the age of my car did not diminish service I received. I was kept abreast of what was going on during the time my I have an older car and I feel that the age of my car did not diminish service I received. I was kept abreast of what was going on during the time my car was at the dealership. More

Wonderful, as always! Steve and Kervin are the best! We are so appreciative that Kervin picks up our car and how attentive Steve and Kervin are. Thank you! Steve and Kervin are the best! We are so appreciative that Kervin picks up our car and how attentive Steve and Kervin are. Thank you! More

Service Excellent service advisers and excellent service. Really nice waiting room with coffee and soft drinks. I had a loaner and it was clean, well maint Excellent service advisers and excellent service. Really nice waiting room with coffee and soft drinks. I had a loaner and it was clean, well maintained and ready for me. I was happy to replace the small amount of gas I used. Staff is friendly and competent. More

service excellance It was a pleasure to work with Patrick Thompson with the recall on my Mercedes. Patrick e-mailed me with items that the mechanic found while working o It was a pleasure to work with Patrick Thompson with the recall on my Mercedes. Patrick e-mailed me with items that the mechanic found while working on my car. Items such as rear rotors and break pads . Even though I didn't have the breaks and pads done there I will have them done. I truly appreciate your commitment to service. Sincerely, Andy Marchetti More

Scheduled service and battery change As always, Steve Hunnewell does a great job in keeping me informed as to the status of my service. I appreciate the effort he puts into ensuring all g As always, Steve Hunnewell does a great job in keeping me informed as to the status of my service. I appreciate the effort he puts into ensuring all goes well with my vehicle. I highly recommend him and the great staff at Mcgeorge Mercedes of Richmond. Ed Greenbaum More