Mercedes-Benz of Richmond - Service Center

Great service I came in with a flat tire. Even though I didn’t have an appointment Patrick Thomas took my car in, explained to me in details what my options where I came in with a flat tire. Even though I didn’t have an appointment Patrick Thomas took my car in, explained to me in details what my options where and adviced me accordingly. They changed my two back tires nicely and promptly. They also followed up the next day to ask if I had any problems with their work which was very comforting to me after I had a bad experience at the Alexandria Benz dealership. I would definitely be coming back for all my services. More

The Best or Nothing Awesome! No issues Great people real friendly Great process and vey structured in and out in no time. Sales people as well as drivers are very friendl Awesome! No issues Great people real friendly Great process and vey structured in and out in no time. Sales people as well as drivers are very friendly More

AWESOME! They did a great job servicing the Mercedes 350. They also gave us a car which made the day run more smoothly. It was an excellent service! Totally re They did a great job servicing the Mercedes 350. They also gave us a car which made the day run more smoothly. It was an excellent service! Totally recommend it. More

Best customer service Logan is just AWESOME!!! Really listens to customer needs and concerns Their customer service is most probably why I’ll buy my next car from Mbusa Logan is just AWESOME!!! Really listens to customer needs and concerns Their customer service is most probably why I’ll buy my next car from Mbusa Customer first Thank you More

A5 service Excellent & smooth. From scheduling the appointment to receiving a text that my car was ready. I appreciate the professional staff. The cashier Tyler Excellent & smooth. From scheduling the appointment to receiving a text that my car was ready. I appreciate the professional staff. The cashier Tyler & Logan deserve a BRAVO. More

Very helpful, in constant communications and never a problem My GL required a warranty repair and a troubleshoot look at a warning indicator light. It turned out that the troubleshoot repair required a longer t My GL required a warranty repair and a troubleshoot look at a warning indicator light. It turned out that the troubleshoot repair required a longer time period to complete than anticipated . Chris Garland, Service Manager, kept me well informed throughout the process and everything was fixed as represented. Chris is always most helpful and nothing is ever an issue or a problem. All of the service employees at the Mercedes dealership strive to provide the best and friendliest customer service and it is noticeable every visit whether a drop off or pick up. Everyone is welcoming and helpful. It is always a good experience because the employees strive to make it so. More

Excellent Experience This dealership responds to your service needs with established experience personnel with a friendly and clean environment. I really love this dealer This dealership responds to your service needs with established experience personnel with a friendly and clean environment. I really love this dealership. My service representative, Steven Hunnewell, kept me informed while my car was in for service and informed me of other things that were needed for the vehicle...I really thank him a lot. More

Good experience I had experienced a problem with my car the night before and arrived without an appointment but the staff were very nice and accommodating. They compl I had experienced a problem with my car the night before and arrived without an appointment but the staff were very nice and accommodating. They completed all the work needed earlier than expected. I was very pleased with my new service advisor Gary Biunno, he explained things and called promptly when the car was ready. More

Car Inspection Mr. Garland was professional and kind. Her saw to it that I did not have wait long, there was no need for a loaner car. Mr. Garland was professional and kind. Her saw to it that I did not have wait long, there was no need for a loaner car. More

great really great- were able to get my car inspected even though I did not have an appointment. always easy to work with and always friendly really great- were able to get my car inspected even though I did not have an appointment. always easy to work with and always friendly More