Mercedes-Benz of Richmond - Service Center

Service Excellent service advisers and excellent service. Really nice waiting room with coffee and soft drinks. I had a loaner and it was clean, well maint Excellent service advisers and excellent service. Really nice waiting room with coffee and soft drinks. I had a loaner and it was clean, well maintained and ready for me. I was happy to replace the small amount of gas I used. Staff is friendly and competent. More

service excellance It was a pleasure to work with Patrick Thompson with the recall on my Mercedes. Patrick e-mailed me with items that the mechanic found while working o It was a pleasure to work with Patrick Thompson with the recall on my Mercedes. Patrick e-mailed me with items that the mechanic found while working on my car. Items such as rear rotors and break pads . Even though I didn't have the breaks and pads done there I will have them done. I truly appreciate your commitment to service. Sincerely, Andy Marchetti More

Scheduled service and battery change As always, Steve Hunnewell does a great job in keeping me informed as to the status of my service. I appreciate the effort he puts into ensuring all g As always, Steve Hunnewell does a great job in keeping me informed as to the status of my service. I appreciate the effort he puts into ensuring all goes well with my vehicle. I highly recommend him and the great staff at Mcgeorge Mercedes of Richmond. Ed Greenbaum More

Continued Exceptional Experience My service advisor, Patrick Thompson, continues to give courteous, attentive, and knowledgeable service. He was very considerate of my time with the My service advisor, Patrick Thompson, continues to give courteous, attentive, and knowledgeable service. He was very considerate of my time with the check-in process. More

Great service I came in with a flat tire. Even though I didn’t have an appointment Patrick Thomas took my car in, explained to me in details what my options where I came in with a flat tire. Even though I didn’t have an appointment Patrick Thomas took my car in, explained to me in details what my options where and adviced me accordingly. They changed my two back tires nicely and promptly. They also followed up the next day to ask if I had any problems with their work which was very comforting to me after I had a bad experience at the Alexandria Benz dealership. I would definitely be coming back for all my services. More

The Best or Nothing Awesome! No issues Great people real friendly Great process and vey structured in and out in no time. Sales people as well as drivers are very friendl Awesome! No issues Great people real friendly Great process and vey structured in and out in no time. Sales people as well as drivers are very friendly More

AWESOME! They did a great job servicing the Mercedes 350. They also gave us a car which made the day run more smoothly. It was an excellent service! Totally re They did a great job servicing the Mercedes 350. They also gave us a car which made the day run more smoothly. It was an excellent service! Totally recommend it. More

Best customer service Logan is just AWESOME!!! Really listens to customer needs and concerns Their customer service is most probably why I’ll buy my next car from Mbusa Logan is just AWESOME!!! Really listens to customer needs and concerns Their customer service is most probably why I’ll buy my next car from Mbusa Customer first Thank you More

A5 service Excellent & smooth. From scheduling the appointment to receiving a text that my car was ready. I appreciate the professional staff. The cashier Tyler Excellent & smooth. From scheduling the appointment to receiving a text that my car was ready. I appreciate the professional staff. The cashier Tyler & Logan deserve a BRAVO. More

Very helpful, in constant communications and never a problem My GL required a warranty repair and a troubleshoot look at a warning indicator light. It turned out that the troubleshoot repair required a longer t My GL required a warranty repair and a troubleshoot look at a warning indicator light. It turned out that the troubleshoot repair required a longer time period to complete than anticipated . Chris Garland, Service Manager, kept me well informed throughout the process and everything was fixed as represented. Chris is always most helpful and nothing is ever an issue or a problem. All of the service employees at the Mercedes dealership strive to provide the best and friendliest customer service and it is noticeable every visit whether a drop off or pick up. Everyone is welcoming and helpful. It is always a good experience because the employees strive to make it so. More