Mercedes-Benz of Richmond - Service Center

Surprise Just showed up with a problem with a tire....six or eight folks in front and they took me in and fixed the problem in a short period of time...perfect Just showed up with a problem with a tire....six or eight folks in front and they took me in and fixed the problem in a short period of time...perfect customer service! More

Typically great service From appointment scheduling, through service intake, through follow up during service with all questions answered through delivery after service compl From appointment scheduling, through service intake, through follow up during service with all questions answered through delivery after service completion, the customer service at MBR is always top flight. That is why I return time after time. More

Great service It didn't take long, for the service I had done very good job. Will recommend that everyone should choose thos dealership. I will return It didn't take long, for the service I had done very good job. Will recommend that everyone should choose thos dealership. I will return More

Superb Service! Austin has the most pleasant disposition and always goes out of his way to give you that “great” customer care experience. I was worried that I would Austin has the most pleasant disposition and always goes out of his way to give you that “great” customer care experience. I was worried that I would be late returning the loaner vehicle due to an appointment. However, he assured me that it would be okay to take my time and not rush; and that I could return the vehicle the next day. More

Tire repair The customer service was very good.. the rep (Patrick) assigned to me was very helpful and kept me informed, however the length of time it took to The customer service was very good.. the rep (Patrick) assigned to me was very helpful and kept me informed, however the length of time it took to repair my tire was a little too long for my liking ( 5 days) More

Great Service Everyone we dealt with at Mercedes-Benz of Richmond was professional, courteous, efficient and friendly. All this plus reasonable prices. What more c Everyone we dealt with at Mercedes-Benz of Richmond was professional, courteous, efficient and friendly. All this plus reasonable prices. What more could you want from a dealership? More

Impromptu visit, was in and out. Issue with tire. Thank you! See above. Problem with tire pressure. Dropped in on lunch break. Problem solved quickly. I have been pleased with sales and service thus far in my ex See above. Problem with tire pressure. Dropped in on lunch break. Problem solved quickly. I have been pleased with sales and service thus far in my experience with this sales/service center. Staff is pleasant, efficient and accommodating. More

Excellent Service. My husband and i brought my Mecedes in for routine service. Mr. Patrick Thompson is our service advisor. He is very professional and knowledgeable. My husband and i brought my Mecedes in for routine service. Mr. Patrick Thompson is our service advisor. He is very professional and knowledgeable. Highly recommend him. He is an asset to your dealership. More

My Service Went in for a routine service and left w/a new Sence of a job well done by everyone involved. And I’m not associated w/anyone at the dealership. And I Went in for a routine service and left w/a new Sence of a job well done by everyone involved. And I’m not associated w/anyone at the dealership. And I will always return to this dealership for service. More

Exceptioal treatment Chris Garland takes care of me exceptionally well EVERY time I have my car serviced at McGeorge Mercedes and he is always there to be of assistance to Chris Garland takes care of me exceptionally well EVERY time I have my car serviced at McGeorge Mercedes and he is always there to be of assistance to me. More