Mercedes-Benz of Richmond - Service Center
Henrico, VA
682 Reviews of Mercedes-Benz of Richmond - Service Center
Always a good experience! Needed 4 new tires and was concerned about my brakes. I was given tire options, found out my brakes were fine, and was kept updated as I waited for m Needed 4 new tires and was concerned about my brakes. I was given tire options, found out my brakes were fine, and was kept updated as I waited for my car. More
Very satisfied I was very satisfied with the service I received recently from McGeorge Mercedes Benz. The loaner car made it most convenient to work with your deale I was very satisfied with the service I received recently from McGeorge Mercedes Benz. The loaner car made it most convenient to work with your dealership. More
Great Brake Service Steven Honeywell and the team did an awesome job with getting my wife a loaner of equivalent model. The service was a recommendation from a previous v Steven Honeywell and the team did an awesome job with getting my wife a loaner of equivalent model. The service was a recommendation from a previous visit the week prior. The service was completed in a very timely manner and we were kept up to date throughout the process. We will be back and definitely recommend MB of Richmond to others! More
STRANDED IN OLD CAR MY CAR BROKE DOWN IN THE MIDDLE OF AN 9HOUR TRIP IN WHICH LEFT ME HERE AT THIS DEALER FAR FROM HOME .AFTER SOME MINOR MIS COMMUNICATION ' THEY WERE MY CAR BROKE DOWN IN THE MIDDLE OF AN 9HOUR TRIP IN WHICH LEFT ME HERE AT THIS DEALER FAR FROM HOME .AFTER SOME MINOR MIS COMMUNICATION ' THEY WERE ABLE FIX MY SITUATION, AN GET MY CAR BACK IN HIGHWAY ORDER' THANKS TO CHRIS GARLAND , AN LOGAN BUNGER OF THE SERVICE TEAM' AN( KEITH REDDY WHO HAPPENS TO BE AN GREAT LEADER THERE! I WILL FEEL MORE CONFIDENT KNOWING IF IM TRAVELING THAT AREA I WILL HAVE A PLACE TO TAKE CARE OF MY CAR IF NEEDED ......PRICELESS ! More
Surprise Just showed up with a problem with a tire....six or eight folks in front and they took me in and fixed the problem in a short period of time...perfect Just showed up with a problem with a tire....six or eight folks in front and they took me in and fixed the problem in a short period of time...perfect customer service! More
Tire repair The customer service was very good.. the rep (Patrick) assigned to me was very helpful and kept me informed, however the length of time it took to The customer service was very good.. the rep (Patrick) assigned to me was very helpful and kept me informed, however the length of time it took to repair my tire was a little too long for my liking ( 5 days) More
Superb Service! Austin has the most pleasant disposition and always goes out of his way to give you that “great” customer care experience. I was worried that I would Austin has the most pleasant disposition and always goes out of his way to give you that “great” customer care experience. I was worried that I would be late returning the loaner vehicle due to an appointment. However, he assured me that it would be okay to take my time and not rush; and that I could return the vehicle the next day. More
Great service It didn't take long, for the service I had done very good job. Will recommend that everyone should choose thos dealership. I will return It didn't take long, for the service I had done very good job. Will recommend that everyone should choose thos dealership. I will return More
Typically great service From appointment scheduling, through service intake, through follow up during service with all questions answered through delivery after service compl From appointment scheduling, through service intake, through follow up during service with all questions answered through delivery after service completion, the customer service at MBR is always top flight. That is why I return time after time. More
Great Service Everyone we dealt with at Mercedes-Benz of Richmond was professional, courteous, efficient and friendly. All this plus reasonable prices. What more c Everyone we dealt with at Mercedes-Benz of Richmond was professional, courteous, efficient and friendly. All this plus reasonable prices. What more could you want from a dealership? More