Mercedes-Benz of Richmond - Service Center

great experience, timely I was very satisfied with the service. The advisor took time to hear my concerns and followed through with the4 service. My car was ready near the I was very satisfied with the service. The advisor took time to hear my concerns and followed through with the4 service. My car was ready near the predicted time. More

Loyalty I will continue to bring my vehicle to this dealership because here at Mercedes Benz of Richmond they put the customer first. The exterior car wash wa I will continue to bring my vehicle to this dealership because here at Mercedes Benz of Richmond they put the customer first. The exterior car wash was below usual quality this visit. More

Yearly Maintentance Check Yes, everything was on point! The Scheduler makes it all happen. My go to guy Steven coordinated the updates and services. My out-of-pocket costs I ca Yes, everything was on point! The Scheduler makes it all happen. My go to guy Steven coordinated the updates and services. My out-of-pocket costs I can live with. I am pleased. More

Excellent Very friendly, prompt, informative and helpful. Problem was diagnosed quickly and the resolution was figured out. Appointment made to return once the Very friendly, prompt, informative and helpful. Problem was diagnosed quickly and the resolution was figured out. Appointment made to return once the part is in and a loaner is also going to be used. More

A one service for a vehicle Chris Garland is my Service Advisor, and he is Truly Exceptional. Chris has been my service advisor since 1999, and I value his experience and his ad Chris Garland is my Service Advisor, and he is Truly Exceptional. Chris has been my service advisor since 1999, and I value his experience and his advice when my vehicle is being serviced. More

Great service. Very friendly and informative. Fast service. However a little pricey. The labor cost is very high. I would return in the future. Keep up the service. Very friendly and informative. Fast service. However a little pricey. The labor cost is very high. I would return in the future. Keep up the good work. More

Mercedes Benz My experience with Mercedes Benz went very well. Everyone was very nice. The employees greet you when you come in the door and they makes you feel wel My experience with Mercedes Benz went very well. Everyone was very nice. The employees greet you when you come in the door and they makes you feel welcome. More

Thank you Steven Hunnewell! One of my wheels needed some air, but had lost 7 pounds of air quick. I called the dealership, and Steven asked me to go see him ASAP. He accommodat One of my wheels needed some air, but had lost 7 pounds of air quick. I called the dealership, and Steven asked me to go see him ASAP. He accommodated me, to find out I had a nail in the tire. Needless to say they replaced the tire, and everything went smooth. I thank Mr. Hunnewell for his professionalism and willingness to help, dealership is blessed to have him on their team. More

Chris garland an asset Chris Garland is very polite & friendly-such a pleasure to work with! I can't say enough about how pleasant he is; his smile sets the tone for a pleas Chris Garland is very polite & friendly-such a pleasure to work with! I can't say enough about how pleasant he is; his smile sets the tone for a pleasant experience at McGeorge. One thing that should be addressed: decrease the time that a customer with a scheduled appointment has to wait to meet with a service advisor. I always have to wait 15-20 minutes. Another suggestion : In-service the receptionists that greet u in the drop-off area before u meet w service advisors to smile . More

Perfect experience, as always! Took my ML400 to the dealership for a complimentary inspection sticker. They accommodated my tight schedule and got me out on time so I could keep oth Took my ML400 to the dealership for a complimentary inspection sticker. They accommodated my tight schedule and got me out on time so I could keep other appointments. Thank you for courtesy and efficient service. More