Mercedes-Benz of Richmond - Service Center

Completely satisfied! Very professional and thorough service. Felt like they really took care of my car, and ran it through a comprehensive set of tests before they arrive Very professional and thorough service. Felt like they really took care of my car, and ran it through a comprehensive set of tests before they arrived at a conclusion. More

Very good service! The people who greet me when I drive in to the service area are very friendly and helpful. I find that Patrick Thompson gives excellent advice, and h The people who greet me when I drive in to the service area are very friendly and helpful. I find that Patrick Thompson gives excellent advice, and he promptly communicates with me by text about my car. No complaints.... More

Great service . Had to deal with manager Ron as well as Logan from service . I highly recommend them . They won't disappoint you .I will send my friends as well . Had to deal with manager Ron as well as Logan from service . I highly recommend them . They won't disappoint you .I will send my friends as well More

Excellent, EPIC Excellent in every way! I would recommend this service center to everyone. If you want to get your service done right the first time come to McGeorge Excellent in every way! I would recommend this service center to everyone. If you want to get your service done right the first time come to McGeorge centers. More

Best dealership ever I cannot day enough about the service department at Mercedes Benz of Richmond...and about Logan, my service advisor. Prompt, dependable, reasonable (c I cannot day enough about the service department at Mercedes Benz of Richmond...and about Logan, my service advisor. Prompt, dependable, reasonable (costs), and attention to detail. A++++ on all!!!! More

Service I am always pleased with the service to include the availability of loaner cars. The only item that needs improvement is the pick-up process when the I am always pleased with the service to include the availability of loaner cars. The only item that needs improvement is the pick-up process when the car is ready. I had some questions about the nature of the repair for the service consultant only to learn that he had left for the day. By way of explanation - I had the car in for tire service ,i.e. four tires, alignment etc. The car started to pull after I got it back so I don't quite understand why I was charged anything. The cashier should inquire as to any possible question a customer has before he/she pays. Having said all this I am generally pleased with your service and will continue to use your dealership. More

Truth As always the experience was truly spectacular. The attention to detail is without peer. I have driven a Mercedes Benz since 1987, never have I exper As always the experience was truly spectacular. The attention to detail is without peer. I have driven a Mercedes Benz since 1987, never have I experienced an unscheduled maintenance brake down. I have always performed the required scheduled procedures. More

State Inspection, broken air vent and back-up light problem Big thank you to "PATRICK THOMPSON". I have had a problem with the lights on my backup camera for over a year. When it is dark outside I could just Big thank you to "PATRICK THOMPSON". I have had a problem with the lights on my backup camera for over a year. When it is dark outside I could just not see behind my vehicle. I had gotten suggestions to purchase a light for my trailer hitch. It was just to UGLY to do the to my beautiful car. After discussing the problem with Patrick , he responded, "let me see what I can do". I am SO HAPPY! I can now see clearly when I am in reverse. The problem is fixed. You are my hero Patrick and Mercedes-Benz of Richmond !!!! Kelly Hammock More

Prompt and courteous service Quick in/out for state inspection with car wash. Work completed in less time than estimated. Comfortable area tonesit in while work was being complete Quick in/out for state inspection with car wash. Work completed in less time than estimated. Comfortable area tonesit in while work was being completed. More

Outstanding customer service There was a recall on my vehicle. I scheduled an appointment and arrived on time. Logan Bunger was amazing! Very professional, courteous and made sur There was a recall on my vehicle. I scheduled an appointment and arrived on time. Logan Bunger was amazing! Very professional, courteous and made sure everything was explained in detail. More