Mercedes-Benz of Richmond - Service Center

Excellent service. Very satisfied I'm a first time Mercedes owner the Service I received was excellent my issue was taken care of right away everyone was very friendly and professi I'm a first time Mercedes owner the Service I received was excellent my issue was taken care of right away everyone was very friendly and professional More

Excellence Steve H. was extremely helpful and accommodating during my unfortunate need of service. The service was completely quickly and Steve kept open commun Steve H. was extremely helpful and accommodating during my unfortunate need of service. The service was completely quickly and Steve kept open communications of the status. Thanks More

Excellent Service Service is a priority to me! Good service is a criteria for my purchasing another Mercedes, and Chris Garland offers outstanding service as well as Service is a priority to me! Good service is a criteria for my purchasing another Mercedes, and Chris Garland offers outstanding service as well as excellent customer service. I hope that Mercedes would reach out to an outstanding employee like Chris Garland, and recognize his ability to perform his job with exceptional service. More

Friendly Seem very professional about everything. Did appreciate loaner car although someone just pulled up in it minutes before it was given to my, very dirty Seem very professional about everything. Did appreciate loaner car although someone just pulled up in it minutes before it was given to my, very dirty More

With Peter's knowledge we get the best service! Peter works hard to give us the best service that Mercedes has to offer. I find all of the employee's that I am exposed to to be very pleasant and he Peter works hard to give us the best service that Mercedes has to offer. I find all of the employee's that I am exposed to to be very pleasant and helpful! More

Repair work Overall a great experience and a wonderful result with my car. Love Logan Bungner, awesome service adviser. I will definitely use them again, thanks f Overall a great experience and a wonderful result with my car. Love Logan Bungner, awesome service adviser. I will definitely use them again, thanks for everything. More

goodand examined properly gave a good report contacted me about what service was needed later went in and got on computer and looked at the history of car gave a good report contacted me about what service was needed later went in and got on computer and looked at the history of car More

Annual inspection Not only did I get complimentary inspection but I also got a car wash included. Made an appointment and everything went as scheduled - very pleased Not only did I get complimentary inspection but I also got a car wash included. Made an appointment and everything went as scheduled - very pleased More

Peace of mind! Brought vehicle in to identify cause or "road noise" at higher speeds. Car was in a bay 15 minutes after scheduled appointment time. Patrick kept me a Brought vehicle in to identify cause or "road noise" at higher speeds. Car was in a bay 15 minutes after scheduled appointment time. Patrick kept me appraised of the process. Very attentive to detail! Check out was seamless. More

excellent From the time I met with Peter everything was fine. Of course I was disappointed in the cost of a tail light unit, but Peter exlpained the need for i From the time I met with Peter everything was fine. Of course I was disappointed in the cost of a tail light unit, but Peter exlpained the need for it. The lounge is a plus as is all the staff. More