Mercedes-Benz of Richmond - Service Center

From speed, to quality, courtesy and value - a great job! I was in the middle of a trip when my car broke down on the highway. Within 3 hours I was back on the road. As a stranger to the dealership, I was tre I was in the middle of a trip when my car broke down on the highway. Within 3 hours I was back on the road. As a stranger to the dealership, I was treated like a long time customer. More

"B" Servve I was able to schedule my appointment online at a time that was convenient for me. I was greeted promptly by Peter upon arrival and the requested serv I was able to schedule my appointment online at a time that was convenient for me. I was greeted promptly by Peter upon arrival and the requested service was complete in about 90 minutes. The waiting room was comfortable, the coffee was good and the snack was tasty. My car was returned clean and I'm totally satisfied with the service. More

Always consistent. Great service and great people! Since my vehicle purchase, I have had nothing but great experiences with this dealership. Great people, products, and service from sales to service. R Since my vehicle purchase, I have had nothing but great experiences with this dealership. Great people, products, and service from sales to service. Really makes for an enjoyable feeling whenever I visit them. A model for other car dealerships. More

Cup holder replacement A big thank you to Josh (sales) for scheduling and ordering the part needed for my car and also to the service department for replacing my cup holder A big thank you to Josh (sales) for scheduling and ordering the part needed for my car and also to the service department for replacing my cup holder so that I wouldn't cut my hand again! More

Very good service The service advisors are excellent and the mechanics exceptional. Pricey. I would recommend that all Mercedes Benz owners use McGeorge. McGeorge is a The service advisors are excellent and the mechanics exceptional. Pricey. I would recommend that all Mercedes Benz owners use McGeorge. McGeorge is a well organized serve department and works hard to solve your problems. More

Excellent Service The service team is always personal, courteous, and helpful. It makes bringing your car in for routine service or otherwise a less burdensome experie The service team is always personal, courteous, and helpful. It makes bringing your car in for routine service or otherwise a less burdensome experience. They have fit me in when needed and helped minimize the cost of a repair where possible. More

Satisfied with the services I receive Always "Exceptional Service" Chris Garland is my Service Advisor, and has been since my "1988 Benz" EXCELLENT. As stated above I have had my Vehicl Always "Exceptional Service" Chris Garland is my Service Advisor, and has been since my "1988 Benz" EXCELLENT. As stated above I have had my Vehicles serviced by theDEALER. More

Top Quality Service Service provided was outstanding. Peter was very knowledgeable and polite.. He also provided helpful feedback when I was trying to decide what tire to Service provided was outstanding. Peter was very knowledgeable and polite.. He also provided helpful feedback when I was trying to decide what tire to purchase. Peter kept me updated on the status of my car and when it would be ready for pickup. Overall service was outstanding. More

Immediate service I had a concern about the way my car was running. I received immediate attention when I drove in from Chris Garland. He delayed his lunch break to a I had a concern about the way my car was running. I received immediate attention when I drove in from Chris Garland. He delayed his lunch break to assist me rather than handing me off to a colleague. I am always treated like royalty at this dealership. More

Good services, clean and friendly good services and friendly. go to the right points of services needed. Logan was helpful to contact MB in New Jersey to get my services contract clear good services and friendly. go to the right points of services needed. Logan was helpful to contact MB in New Jersey to get my services contract clear up. Drop off and pick-up with little wait time. More