Mercedes-Benz of Richmond - Service Center

Cup holder replacement A big thank you to Josh (sales) for scheduling and ordering the part needed for my car and also to the service department for replacing my cup holder A big thank you to Josh (sales) for scheduling and ordering the part needed for my car and also to the service department for replacing my cup holder so that I wouldn't cut my hand again! More

Satisfied with the services I receive Always "Exceptional Service" Chris Garland is my Service Advisor, and has been since my "1988 Benz" EXCELLENT. As stated above I have had my Vehicl Always "Exceptional Service" Chris Garland is my Service Advisor, and has been since my "1988 Benz" EXCELLENT. As stated above I have had my Vehicles serviced by theDEALER. More

Excellent Service The service team is always personal, courteous, and helpful. It makes bringing your car in for routine service or otherwise a less burdensome experie The service team is always personal, courteous, and helpful. It makes bringing your car in for routine service or otherwise a less burdensome experience. They have fit me in when needed and helped minimize the cost of a repair where possible. More

Top Quality Service Service provided was outstanding. Peter was very knowledgeable and polite.. He also provided helpful feedback when I was trying to decide what tire to Service provided was outstanding. Peter was very knowledgeable and polite.. He also provided helpful feedback when I was trying to decide what tire to purchase. Peter kept me updated on the status of my car and when it would be ready for pickup. Overall service was outstanding. More

Good services, clean and friendly good services and friendly. go to the right points of services needed. Logan was helpful to contact MB in New Jersey to get my services contract clear good services and friendly. go to the right points of services needed. Logan was helpful to contact MB in New Jersey to get my services contract clear up. Drop off and pick-up with little wait time. More

Immediate service I had a concern about the way my car was running. I received immediate attention when I drove in from Chris Garland. He delayed his lunch break to a I had a concern about the way my car was running. I received immediate attention when I drove in from Chris Garland. He delayed his lunch break to assist me rather than handing me off to a colleague. I am always treated like royalty at this dealership. More

Great Service This is why we bought a second vehicle from Mercedes-Benz of Richmond. We've had cars from the other dealers .... Hands down the best service in Ri This is why we bought a second vehicle from Mercedes-Benz of Richmond. We've had cars from the other dealers .... Hands down the best service in Richmond! More

E350 B3 service The folks at Richmond MB are awesome, especially the service specialists and the cashier. My rep was Peter and he was fantastic. I recommend this deal The folks at Richmond MB are awesome, especially the service specialists and the cashier. My rep was Peter and he was fantastic. I recommend this dealership to anyone reading this review. More

Great experience The service is great and I have full confidence and trust in Chris Garland Service Advisor. Truly one of the best in the auto industry. The service is great and I have full confidence and trust in Chris Garland Service Advisor. Truly one of the best in the auto industry. More

Organized, efficient and courteous There are no suprises!! Chris Garland is spectacular...engenders a comforting sense of trust!!!Having your car serviced actually can be very satisfyin There are no suprises!! Chris Garland is spectacular...engenders a comforting sense of trust!!!Having your car serviced actually can be very satisfying! I don't allow any other mechanics..period, More