Mercedes-Benz of Richmond - Service Center

problem with front passenger side seat My service was schedule for 1-11-2016 upon my arrival I was greeted by my service advisor, who promptly lead me to his office where the necessary pape My service was schedule for 1-11-2016 upon my arrival I was greeted by my service advisor, who promptly lead me to his office where the necessary paperwork was completed as to my issues with my car. Also, we discussed upcoming services that would be needed and cost. My advisor kept me informed as to progress of the work as well as the special attention that required my approval with regards to the passenger side seat. I found my service advisor to be very professional and very knowledgeable of every aspect of my repair work. Overall, my total experience with the work done and my satisfaction with the service advisor are excellent. More

Service- Schedule B Great service- nice people to deal with and knowledgeable-:). Have always used this dealership for my 2000 Mercedes- and they keep it running well. It Great service- nice people to deal with and knowledgeable-:). Have always used this dealership for my 2000 Mercedes- and they keep it running well. It is always well taken cared of! Forgot to give 15% coupon/ will call tomorrow. More

Great Customer Service Steve suggested/recommended for all the services needed right now and also those in the near future, and to me it was very helpful, and also appreciat Steve suggested/recommended for all the services needed right now and also those in the near future, and to me it was very helpful, and also appreciate the loaner for the day. More

Very satisfied The service was fabulous!! I was placed in a beautiful loaner for the day, and the guy that helped me was very helpful. I don't remember his name, but The service was fabulous!! I was placed in a beautiful loaner for the day, and the guy that helped me was very helpful. I don't remember his name, but I do know that he's a fan of the Charger's. More

always satisfied Logan always explains exactly what I should expect and what is necessary. Derek does great work and helps keep my wait time to a minimum. Logan always explains exactly what I should expect and what is necessary. Derek does great work and helps keep my wait time to a minimum. More

Service at its Highest Service experience was excellent. Kept to the time promised with the work was outstanding. The folks were extremely accommodating to meet my schedule Service experience was excellent. Kept to the time promised with the work was outstanding. The folks were extremely accommodating to meet my schedule and timeframe. More

excellence Let me start by saying that no matter whether it be my sales agent Michael collins or any member of the service team I am amazed by the level of profe Let me start by saying that no matter whether it be my sales agent Michael collins or any member of the service team I am amazed by the level of professionalism , courtesy and kindness . I will for sure when and if I decide to give up the Mercedes 350e I have now get another at Mcgeorge ., More

First Impressions I brought my "new to me" Smart car in for service at McGeorge and overall the experience was pleasant. The receptionist was very informative and helpe I brought my "new to me" Smart car in for service at McGeorge and overall the experience was pleasant. The receptionist was very informative and helped me to secure an appointment before the rush. The greeter and service prep were also helpful. More

Very Good Service and Accommodations I was given an exceptional loaner, one that was so exceptional that I am planning to purchase it, if all goes well. If not at this time, it has helpe I was given an exceptional loaner, one that was so exceptional that I am planning to purchase it, if all goes well. If not at this time, it has helped me narrow my selection and amenities. The salesperson was very helpful, courteous, and informative. More

Fabulous Service It was time for routine maintenance on my car (50,00 mile service check), so I made my appointment online and requested a loaner car. I arrived a bit It was time for routine maintenance on my car (50,00 mile service check), so I made my appointment online and requested a loaner car. I arrived a bit early on the day of the appointment, and was greeted right away, taken to a waiting service advisor who quickly and efficiently completed the paperwork, and had me on my way in the (new!) loaner car in a matter of minutes. I received a text message when my car was ready, along with a copy of the invoice--no surprises! My car was ready and freshly washed when I arrived to pick it up. Fast, friendly, competent service--a perfect experience all around! More