Mercedes-Benz of Richmond - Service Center

Excellent Service The service team is always personal, courteous, and helpful. It makes bringing your car in for routine service or otherwise a less burdensome experie The service team is always personal, courteous, and helpful. It makes bringing your car in for routine service or otherwise a less burdensome experience. They have fit me in when needed and helped minimize the cost of a repair where possible. More

Top Quality Service Service provided was outstanding. Peter was very knowledgeable and polite.. He also provided helpful feedback when I was trying to decide what tire to Service provided was outstanding. Peter was very knowledgeable and polite.. He also provided helpful feedback when I was trying to decide what tire to purchase. Peter kept me updated on the status of my car and when it would be ready for pickup. Overall service was outstanding. More

Good services, clean and friendly good services and friendly. go to the right points of services needed. Logan was helpful to contact MB in New Jersey to get my services contract clear good services and friendly. go to the right points of services needed. Logan was helpful to contact MB in New Jersey to get my services contract clear up. Drop off and pick-up with little wait time. More

Immediate service I had a concern about the way my car was running. I received immediate attention when I drove in from Chris Garland. He delayed his lunch break to a I had a concern about the way my car was running. I received immediate attention when I drove in from Chris Garland. He delayed his lunch break to assist me rather than handing me off to a colleague. I am always treated like royalty at this dealership. More

Great Service This is why we bought a second vehicle from Mercedes-Benz of Richmond. We've had cars from the other dealers .... Hands down the best service in Ri This is why we bought a second vehicle from Mercedes-Benz of Richmond. We've had cars from the other dealers .... Hands down the best service in Richmond! More

Great experience The service is great and I have full confidence and trust in Chris Garland Service Advisor. Truly one of the best in the auto industry. The service is great and I have full confidence and trust in Chris Garland Service Advisor. Truly one of the best in the auto industry. More

E350 B3 service The folks at Richmond MB are awesome, especially the service specialists and the cashier. My rep was Peter and he was fantastic. I recommend this deal The folks at Richmond MB are awesome, especially the service specialists and the cashier. My rep was Peter and he was fantastic. I recommend this dealership to anyone reading this review. More

Organized, efficient and courteous There are no suprises!! Chris Garland is spectacular...engenders a comforting sense of trust!!!Having your car serviced actually can be very satisfyin There are no suprises!! Chris Garland is spectacular...engenders a comforting sense of trust!!!Having your car serviced actually can be very satisfying! I don't allow any other mechanics..period, More

Great Experience The MB experience was great. The loaner car was ready for me, and they followed up as they said they would when my car was ready. I asked that they le The MB experience was great. The loaner car was ready for me, and they followed up as they said they would when my car was ready. I asked that they leave the keys at the front desk since I would be late, and my service advisor called me back to confirm when that had been done. Top notch customer service from Steve Hunnewell! More

All is well Service representative calmed the anxiety of trusting the integrity of maintenance and services. All services were done in a timely manner, and folks Service representative calmed the anxiety of trusting the integrity of maintenance and services. All services were done in a timely manner, and folks were so friendly and anxious to help. More